Broadvoice, a provider of omnichannel contact center platforms and unified communications for small and mid-market enterprises and BPOs, has been recognized for its outstanding customer satisfaction strategy. The company’s Broadvoice Success Program has been awarded a Bronze Stevie Award for Best Customer Satisfaction Strategy. Judges praised Broadvoice’s approach as “impressive” and “significant,” highlighting its exceptional commitment to client satisfaction.
Despite the much-anticipated launch of Apple’s Vision Pro, reports indicate a struggle in sales for the tech giant’s high-priced mixed reality headset. Noted Apple analyst Ming-Chi Kuo recently shared insights on Medium, revealing that Apple has slashed its shipment forecast for the pricey device.
HMD, the company behind Nokia phones, has unveiled its inaugural lineup of self-branded smartphones known as the Pulse series. This move marks a significant departure for HMD, which initially gained traction by leveraging the trusted Nokia name for its handset operations.
The Snapdragon X Plus is an upgraded version of the Snapdragon X Elite, which debuted in October last year. Many of the touted features remain similar, including claims of exceptional performance, extended battery life, and cutting-edge on-device AI capabilities. Qualcomm asserts that the CPU, GPU, and NPU (Neural Processing Unit) collectively offer superior performance and energy efficiency.
AT&T showcased robust performance in its first-quarter financial report, buoyed by significant mobile customer additions and positive metrics in earnings, cash flow, and spending. Despite a slight decline in headline figures, the telecommunications giant demonstrated resilience amid challenging market conditions.
A new study launched by Forrit, the next-generation, global content management system (CMS) provider, reveals that 89% of senior marketers and tech leaders are optimistic that Web 3.0 and the metaverse have the potential to revolutionise the way we interact with the web. However, the report, titled Web O.No: your business’ bleak online future and how to avoid it uncovered that 87% believe the current state of the internet will stunt these innovations – and none of the respondents have websites that are currently equipped for this transformative new internet era.
The US Senate has made a significant leap forward with a new regulation requiring TikTok’s parent company, ByteDance, to divest from the platform or face a US ban. This move, echoed by President Biden’s support, stems from fears surrounding TikTok’s algorithm and ByteDance’s potential to share American user data with the Chinese Communist Party. However, TikTok’s CEO Shou Zi Chew vehemently denies these allegations.
Vodafone Carrier Services, the wholesale arm of Vodafone Business, has introduced Scam Signal, an API aimed at countering impersonation scams, particularly within the realm of Authorised Pushed Payment (APP) fraud.
This new API, Scam Signal, has demonstrated promising results, boasting a 30% improvement in scam detection during a successful pilot with a UK bank over three months.
The Australian investment bank, Macquarie, is reportedly considering an exit from KCom amidst escalating competition within the UK alternative network (altnet) sector. A recent report in The Telegraph suggests that Macquarie has engaged advisors from PJT Partners to conduct a strategic review of KCom, indicating potential changes on the horizon.
According to Counterpoint’s Market Pulse Service, China’s overall smartphone sales saw a modest 1.5% year-on-year growth in Q1 2024, marking a second consecutive quarter of positive growth. Notably, Huawei experienced a remarkable 69.7% year-on-year increase in market share, solidifying its position in the market. This growth was attributed to Huawei’s successful launch of the 5G-capable Mate 60 series and its enduring brand reputation, particularly in the premium segment priced above $600. In contrast, Apple witnessed a 19.1% year-on-year decline in market share during the same period, partly due to Huawei’s gains in this segment.
