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Top 10 VoIP providers in 2021

By Aiste Kryzanovske April 26, 2021

A good VoIP provider ensures seamless online telecommunications services of the highest quality for business of all sizes, making interactions easier and more gratifying for both employees and customers. Plus, the best thing about VoIP services is that they are less expensive than traditional phone systems and much easier to set up. In addition, with cloud VoIP, clients can move direct extensions to new geographic locations with just a few clicks in the provided self-management platform. However, choosing the right service provider is not such an easy task. With so many options, how do you decide which one is right for you? If you are having a hard time choosing one, then you are in the right place. In this article, we discuss the top-rated VoIP systems for 2021. 8×8 Inc. provides cloud communications and customer engagement solutions. This includes voice, contact center, video, mobile and unified communications…

Telecom News

Verizon teams up with Genesys Cloud

By Aiste Kryzanovske February 25, 2021

Verizon Business has announced the addition of Genesys Cloud as part of its global customer experience and contact center offerings. Together with Genesys, the company is able to offer its business customers a cloud-based contact center solution. Genesys Cloud will provide businesses with access to the Verizon network and include a contact-center-as-a-service solution to communicate with their customers. The Cloud-based Contact Center as a Service from Genesys enables businesses to deliver a customer experience (CX) that is top class. The solution is delivered on an end-to-end, cloud-based remote access platform that takes advantage of Verizon’s network. In addition, the Verizon Business customer experience portfolio includes Genesys Engage subscriptions, that provides a passage from on-premises to hybrid cloud and public or private cloud deployments. Furthermore, because contact centers rely on digital, primarily remote operations, Genesys Cloud will allow remote agents to take advantage of all the capabilities the contact…

Telecom News

Nokia to upgrade Deutsche Telekom’s optical network

By Aiste Kryzanovske February 9, 2021

Nokia announced on Monday that Deutsche Telekom (DT) has chosen the Finnish multinational telecommunication provider to convert DT’s optical network into a service-oriented platform. The transformation will allow Deutsche Telekom to provide its customers with an improved service quality experience, by upgrading the existing network to an expansive and automated one. The use of automation will help the operator to simplify and organize operational tasks to make more efficient use of network resources. Deutsche Telekom will adapt Nokia’s optical transport portfolio to become a higher-capacity, self-regulating network that meets residential and Industry 4.0 requirements. This gives Nokia the opportunity to promote its ‘Wave’ Brand optical transport portfolio: the Nokia WaveFabric service-ready platforms and the Nokia WaveSuite software portfolio, that includes the Nokia 1830 Photonic Service Switch (PSS) provided by the PSE- V family of coherent DSPs (digital signal processors). This solution will revolutionize Deutsche Telekom’s optical backbone network…

Telecom News

Proximus Group to acquire Mobile Vikings

By Aiste Kryzanovske December 17, 2020

Proximus Group, Belgium’s largest telecommunications company, has announced the acquisition of Mobile Vikings, a youth-oriented mobile virtual network operator (MVNO), from DPG Media for $158 million. In its report, Proximus stated that Mobile Vikings, which employs around 80 people, would act as a separate entity if the transaction were to be completed, as it is subject to approval by the Belgian Competition Authority. The transaction, which is expected to close next year, will give the current Belgian company around 335,000 additional customers. Proximus would also acquire Jim Mobile, which is part of the Mobile Vikings entity, as part of the transaction. According to the Belgian company, acquiring the Mobile Vikings was in fulfilment of its strategy up to 2022, which aims to open up opportunities in additional market segments and optimize its position in the residential sector. In purchasing Mobile Vikings, the company considered factors such as network…

Telecom News

DIDWW to release API with significant functionality improvements

By Aiste Kryzanovske November 17, 2020

DIDWW, an Irish-based telecom operator providing global telecommunication services, has announced the news of its upcoming new and improved API functionality. These updates will assist customers to fully automate their telephony processes and allow for the complete integration of their operational components into the DIDWW customer service portfolio. The company is continually striving to increase the functionality of its services, and in order to achieve that, they are upgrading their platform by accelerating processes with automation. Because of its established priorities, DIDWW plans to make all of its user panel features available through the API, in order to optimize the speed of operations and improve process automation. The current API is designed for telecom operators, making it possible for them to perform a wide range of actions, while helping to automate and further bolster their services. Some of the features include worldwide ordering and setting up of phone…

Market Trends

Blockchain in Telecoms: Benefits and Capabilities

By Aiste Kryzanovske October 21, 2020

Maintaining an edge over competition, staying on track with ever-shifting customer needs and seeing steady revenue growth, can be hard in the fiercely competitive environment of telecoms. That is why the telecom industry needs to consider introducing new technologies into their business practices. One such promising technology that can give telecommunications business owners leverage in the industry is blockchain. Blockchain was created as a technology that brings trust where it does not exist. Currently, the telecommunications blockchain market is in its early stages, with only a few vendors having launched telecommunications blockchain solutions. Given the complex nature of blockchain and distributed ledger technology, it is clear that in order for it to succeed in the telecommunications industry, vendors will need to pool their knowledge of blockchain technology and the telecommunications industry. Bringing blockchain into play can create significant benefits and opportunities for a variety of telecommunications sectors. Some of these…

Telecom News

DIDWW announces new Configuration Profile Rules feature

By Aiste Kryzanovske September 17, 2020

DIDWW, a global telecommunication provider, has announced the launch of a brand-new feature to further enhance its industry-leading user interface by introducing automated Configuration Profile Rules. Ever since DIDWW’s launch in 2004, the company has been constantly delivering new, up-to-date features to the market to enhance the overall user experience. Although the company has had a configuration profile section for some time that allowed its users to create as many configuration profiles as their virtual numbers (DIDs) require, this new feature automates a sometimes complex process. Now, using the new rules section, users can automatically assign their specific configuration profiles to their DIDs by location or number type. DIDWW introduced this automated process in order to save customers time, as the platform can now perform all the technical and often time-consuming tasks for them. The new feature will allow customers to create multiple rules that will apply the…

Telecom News

Infobip launches customer engagement platform Moments

By Aiste Kryzanovske September 10, 2020

The international IT and telecommunications company Infobip announced the launch of its new omnichannel customer engagement platform, Moments. Infobip provides a global cloud communications platform that enables companies to create a connected customer experience at all stages of platform usage. The new Moments platform will allow brands to better understand and reach the modern consumer in the digital age. It also promises to provide a sense of human touch to digital communications by supporting personalized messaging and creating smart automated trips through a nationwide omnichannel customer engagement hub. The service is designed to create a sincere connection between people through relevant content obtained from important customer information analysis, including their interests and activities. Moments uses Infobip’s first mobile telecommunications legacy to allow marketers to build long-term relationships through its extensive portfolio of channels, which include WhatsApp, Facebook Messenger, Viber, Line and other chat apps, as well as SMS,…

Telecom News

A quick roundup of the news in Telecoms | Week #15

By Vilija Simkiene April 10, 2020

BEREC says COVID-19 won’t break the internet The Body of European Regulators for Electronic Communications (BEREC) has announced that the increase in Internet usage across the continent is more or less stabilizing and that networks have been able to withstand the pressure. BEREC said that national regulatory authorities (NRAs) have reported “a stabilization in the overall traffic, but some NRAs still observe an increase of the overall traffic.” Some operators have expanded their network’s capacity to cope with the steady growth of traffic. According to the organization, “operators, which did not take any such measure, are still closely monitoring their network’s capacity to check if an upgrade is necessary.” Read more at https://tinyurl.com/rxmg53l Vodafone slashes costs of core network functions across Europe using VMware’s telco cloud The UK-based telecoms operator Vodafone has completed the deployment of a single digital network architecture across all of its 21 European business markets, using…

5G next-gen network: key points to consider

By Vilija Simkiene March 4, 2020

The next-generation wireless technology for digital cellular networks is steadily gaining traction, with significant implementations under way. All of the major carriers are rolling out their 5G networks, targeting large cities that crave super speeds, virtually lag-free connections, extended coverage and other great benefits that are made available by this advanced technology. 5G has already been launched in many different locations around the world, but it is still considered to be in its initial stages. All of the US carriers have now launched some form of 5G cellular network. But what exactly is 5G, how fast is it compared with 4G, what will it bring to VoIP applications, and what are the benefits and drawbacks of this innovative technology? Let’s take a look at 5G in more detail. What is 5G? 5G stands for fifth-generation cellular wireless and is the next generation of telecom networks that entered the…