VvAA Groep B.V to transform service experience and performance with Vonage’s NewVoiceMedia solution Vonage’s NewVoiceMedia contact centre platform has been chosen by Dutch insurance provider VvAA to enhance its members’ customer experience. After conducting a market evaluation, the company implemented Vonage’s NVM solution for its Salesforce integration and rich functionality. VvAA Groep’s advisors will have immediate access to entire history of customers interactions, also, inbound calls will be dynamically managed and routed, improving handling time and customer satisfaction. Read more at: https://tinyurl.com/y5l2maho Telenor completes acquisition of majority stake in DNA Norwegian telecommunications company Telenor Group has completed the acquisition of Finland’s third-largest mobile operator DNA. Telenor has acquired 54 percent of the shares in DNA for EUR 20.90 each in cash, or a total of EUR 1.5 billion after the deal approval by DNA shareholders, Finda Telecoms and PHP Holding, and Finland’s Ministry of Economic Affairs and Employment. Helsinki-based…
According to the most recent report from Canalys Cloud Channels Analysis, the worldwide spending on cloud infrastructure services has increased by more than one third (37.6%) year-on-year, soaring to USD 26.3 billion in the second quarter of 2019. The ranking of the leading cloud service providers remains unchanged, with Amazon Web Services (AWS) dominating at 36.1 percent growth, with revenue of over USD 8.3 billion, and a total market share of 31.5 percent. Microsoft Azure comes second with its sales growing by 63.6 percent to just under USD 5 billion, increasing its marketing share to 18.1 percent. In third place is Google Cloud with a 9.5 percent market share, followed by Alibaba Cloud in the fourth position. In total, cloud infrastructure revenue grew by USD 7.2 billion compared to a year ago, and the current expansion marks “the biggest ever quarterly increase in terms of value, highlighting the continued robust…
The American chipset manufacturer Nvidia is rolling out its EGX platform to bring real-time artificial intelligence (AI) to the edge of the network. Nvidia EGX is an accelerated computing platform, which boasts low-latency AI that enables companies to perceive, understand and act in real time on continuous streaming data between 5G base stations, warehouses, retail stores, factories and beyond. AI computing will occur at the edge of the network, where sensors collect data before it is sent to cloud-connected data centers. This platform is expected to satisfy the increasing demand for AI applications to assist numerous devices streaming continuous raw sensor data and is designed for high-throughput AI at the edge where data is primarily sourced to achieve instantaneous and guaranteed response times while reducing bandwidth to the cloud. According to the company, by 2025, there could be up to 150 billion machine sensors and the Internet of Things (IoT) devices streaming…
The Chinese telecommunications, enterprise and consumer technology and equipment provider ZTE Corporation has launched its first domestic cybersecurity lab in Nanjing, China, thus confirming its commitment to the ICT industry to counter cybersecurity threats. The company is also planning to expand across the globe with similar facilities in the near future, with the first installations being in Italy and Belgium. According to a statement by ZTE, the opening of a new lab represents an important milestone for the company as it aims to increase transparency and enhance trust with third parties, including customers, global regulators and other stakeholders. This initiative is in direct response to the national security concerns that are prompting several countries to apply restrictions on the use of equipment from Chinese vendors in 5G rollouts. Zhong Hong, Chief Security Officer at ZTE, said, “The security lab is an open and cooperative platform for the industry.…
After suing Apple over patents infringement VoIP-Pal is determined to launch the exact same process with Amazon. The lawsuit has been filed in Nevada, and is focusing and Amazon’s cloud-based virtual assistant, Alexa, especially on its calling and messaging services. The Washington-based company blames Amazon for using the very same four patents that it is suing Apple for. In Amazon’s case, the technology is used to make function voice and video calls or voice messages. Voip-Pal is trying to make profits from patents they own that are based on VoIP technology. The CEO of Voip-Pal, Emil Malak said, “After investigating Amazon’s Alexa platform and Echo line of products our technical team has concluded that the calling and messaging functions infringe our patents. Amazon’s foray into communications seems to be part of a larger trend of giant corporations battling for market dominance by offering Internet-based communication products that integrate with traditional…
The U.S. Congress is concerned about revelations of a deal that was made between Facebook and the Chinese device maker Huawei. Huawei is not the only device constructor to have a privilege access to data from Facebook, as Lenovo, Oppo and TCL are also on that list “Concerns about Huawei aren’t new – they were widely publicized beginning in 2012, when the House Permanent Select Committee on Intelligence released a well-read report on the close relationships between the Chinese Communist Party and equipment makers like Huawei,” said U.S. Senator Mark Warner. In an investigation done by the House Intelligence Committee, it was stated that “Huawei did not fully cooperate with the investigation and was unwilling to explain its relationship with the Chinese government or Chinese Communist Party, while credible evidence exists that it fails to comply with U.S. laws”. Moreover, the Chinese company has an history of collaboration with the…
Apple might be looking to save you from yourself with its new version of iOS, that any users will be able to get in septembre 2018, if they have an iPhone 5S or above. Since its beginning in 2006, iOS was more focused on keeping you hooked to your device that pushing you to keep it away from you. During Apple’s WWDC 2018 that took place this week, the Cupertino-based company seems to focus on helping its customers manage their time more effectively with their smartphone. And to help users on this topic, Apple seems to be concerned with iPhone addiction. As Google started focusing on that issue, Apple wants to take the lead on addiction to connected devices. An app called Screen Time will help iPhone users manage their time on their phone, get rid of useless notifications, change the setting of the screen to be less appealing. Another…

