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Enreach
Telecom News

Voiceworks and i4IP are now Enreach

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Enreach, the UCaaS and CCaaS company supported by the independent investment firm Waterland Private Equity, has rebranded Voiceworks and i4IP, two Dutch indirect cloud communications and IT startups, under one name – Enreach. The new branding strengthens Enreach’s market position in the Netherlands and across Europe, and marks a significant step forward in the group’s integration efforts.   Voiceworks and i4IP will continue to deliver future-proof, white label cloud communications and IT solutions under the Enreach brand. DSD, CloudLand and Eazit, all Dutch Enreach enterprises, are now labeled as “part of Enreach.” These name changes will serve to increase Enreach’s brand awareness and reputation in the Netherlands and throughout Europe, as well as aid in the integration of the companies.   The rebranding of Enreach provides their partners with benefits and prospects for scaling up and receiving support for prospective worldwide aspirations. Enreach’s large footprint in Europe makes it easier…

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News #14
News Roundup

A quick roundup of the news in Telecoms | Week #14

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Cellcom and Voipfuture expanding their cooperation In addition to the currently provided monitored business voice services, Voipfuture, a supplier of a unique carrier-grade, dual-visibility voice service quality monitoring and analytics solution, stated that it has completed the deployment of its Qrystal monitoring system in Cellcom’s IMS core. Since 2018, Cellcom has been using Qrystal to monitor enterprise customer voice services and the organization will now use Qrystal to ensure voice quality for both individual and business users. Read more at: https://tinyurl.com/5b2zt6jf Curious Thing to scale its solution with Vonage Curious Thing, an Australian voice-based conversational AI provider, is adopting the Vonage Communication Platform to grow its products and improve customer experiences. This will be achieved through automated and AI-enabled proactive client interaction according to Vonage, a worldwide supplier of cloud communications. Curious Thing users may now connect at scale, across regions and channels, using a mix of Curious Thing and…

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platform
Telecom News

Merchants partners with Avaya on customer experience platform

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Avaya, a worldwide technology firm that specializes in cloud communications and workstream collaboration solutions, has teamed up with Merchants, a customer management partner focusing on the business process outsourcing market. Together, the two companies will launch Total Experience, a cloud-based, multi-channel customer experience platform that will better empower local businesses to fulfill the ever-changing demands of their consumers.   The Merchants’ and Avaya’s partnership will help companies to provide the Total Experience platform to their consumers through a subscription-based, all-inclusive, easy-to-manage solution. This will allow the two companies to launch new services more quickly and with a lower total cost of ownership and a higher return on investment.   Merchants will host a variety of Avaya OneCloud portfolio products and make them available to companies via a cloud-based subscription model, allowing enterprises to acquire the capacity and services they demand on an as-needed basis without incurring large upfront expenses.  …

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platform
Telecom News

VoIP operator DIDWW enhances the look of its SIP trunking platform

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Designing the right systems and easy-to-use tools is the key element for creating a seamless customer experience. In light of this, DIDWW, a leading provider of premium quality VoIP communications and two-way SIP trunking services, has recently launched its redesigned and improved self-service user portal.   This major update to the DIDWW User Panel is set to maximize a positive customer experience by featuring a new dashboard, an upgraded porting tool, enhanced SMS trunk administration, and more. The improvements to the SMS service will simplify management activities and allow DIDWW customers to better leverage the features of the platform, including voice and SMS functionality on the same phone number, which is unique to DIDWW in the cloud communications industry.    One of the key elements of the telecom operator’s latest release is an upgraded porting tool. This advancement allows global carriers and enterprises to easily manage the entire porting process…

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Sinch
Telecom News

Sinch teams up with Treasure Data on personalized omnichannel touchpoints

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Treasure Data, an enterprise customer data platform (CDP), and Sinch, a worldwide supplier of cloud communications, have established a strategic alliance to enable more tailored and engaging dialogues with customers across multiple channels. The collaboration aims to meet the demands of businesses who want to connect their consumers more effectively through mobile channels utilizing real-time data.   Treasure Data’s smart CDP creates a complete, holistic view of a customer by securely stitching together key data sources that are normally segregated, such as CRM, marketing automation, point-of-sale, and social media. Through the CDP, service agents may gain insight into all aspects of the customer experience, which can then be accessible across numerous communication channels provided by Sinch’s multi-channel communication platform. Email, text, phone calls, and mobile messaging apps like WhatsApp, iMessage, Telegram, and others are included.   Rick van Esch, Vice President of SaaS Business at Sinch, commented: “We are seeing…

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Week #4
News Roundup

A quick roundup of the news in Telecoms | Week #4

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TIA releases supply chain security standard The Telecommunications Industry Association (TIA) has compiled the SCS 9001 specification, which it claims is the world’s first supply chain security standard designed particularly for the ICT industry. The SCS 9001 standard applies to all ICT sector goods, including software, hardware and services that are linked to the association’s global networks. SCS 9001’s goal is to validate end-to-end cyber and physical security throughout ICT network infrastructure. The new standard is based on a Quality Management System (QMS) that operationalizes industry best practices and recommendations such as ISO 27001, the Prague Proposals, applicable NIST standards, and the CSIS Criteria for Security and Trust. Read more at: https://tinyurl.com/2p8hzdru Metro by T-Mobile US now part of the Affordable Connectivity Program Metro by T-Mobile has joined the federal government’s Affordable Connectivity Program (ACP). All eligible Metro by T-Mobile customers, new and old, will be able to obtain free…

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Week #3
News Roundup

A quick roundup of the news in Telecoms | Week #3

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Vantage Towers partners with Mowea Vantage Towers, a subsidiary of Vodafone, has formed a strategic alliance with the Berlin-based start-up Mowea to power towers with renewable energy. Vantage Towers plans to build 752 micro wind turbines on 52 towers in Germany, with a capacity of up to 650 MWh per year. Under typical wind conditions, the turbines can cut grid power usage and electricity operating expenses at each site by up to two-thirds or more. Installation of the Mowea’s micro wind turbines is planned for the second part of the year, assuming that all relevant licenses are obtained by then. Read more at: https://tinyurl.com/35zsph6v Nokia to defend IP Telecom against quantum cyber attacks Nokia has established a partnership with IP Telecom to expand the latter’s data center cloud connection infrastructure to Portuguese urban regions. Under the terms of the agreement, Nokia will create an encrypted optical data center interconnect (DCI)…

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DIDs
Telecom News

DIDWW adds voice and SMS-enabled mobile DIDs in Thailand and Russia

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DIDWW, a leading global provider of virtual phone numbers to operators and businesses all over the world, has further expanded the coverage of its two-way SIP trunking services and voice & SMS-enabled mobile DIDs, which are now available in 17 countries. Thailand and Russia are the latest additions to this solution, which creates unique opportunities for DIDWW customers to implement and benefit from a wide range of business cases. The Ireland-based telecom operator stands out in the cloud communications industry for its unique feature of providing both SMS and voice functionalities on the same virtual phone number. Through the power of VoIP technology, mobile phone numbers no longer need to be allocated to a specific mobile device. In addition, while being utilized in the cloud, these numbers maintain two-way voice and SMS functionality, making them a huge asset for businesses looking for greater efficiency, flexibility, and scalability. All the above mentioned capabilities…

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Week #2
News Roundup

A quick roundup of the news in Telecoms | Week #2

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AWS announces 3 new Local Zones AWS has announced that AWS Local Zones in Atlanta, Phoenix and Seattle are now generally available. Customers in these three metro regions can utilize these new Local Zones to deliver apps that require single-digit millisecond latency to end users or for on-premises deployments. The company presently has 17 Local Zones spread over 16 metropolises. Each zone provides select services inside Local Zones near population centers, typically where Amazon does not already have a data center footprint. Read more at: https://tinyurl.com/4ahzesr3 The Club collaborates with Google Cloud The Club, HKT’s loyalty program and digital enterprises arm, has inked a collaboration agreement with Google Cloud to build a hyper-personalization platform named ‘Copernicus.’ This platform will be integrated throughout The Club’s business pillars into its digital environment.  The Club hopes to give clients a personalized online digital experience by combining the network and database with Google Cloud…

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Avaya
Telecom News

Avaya and NORAD to track Santa’s journey around the world

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Avaya, a worldwide technology company specializing in cloud communications and workstream collaboration solutions, announced that its Avaya OneCloud™ contact center solutions are allowing children all across the world to follow Santa Claus on his Christmas Eve voyage.   Avaya is assisting the North American Aerospace Defense Command’s (NORAD) Operations Center at Peterson Space Force Base in Colorado Springs, in tracking Santa’s movements throughout his popular travel path. NORAD utilizes Avaya’s OneCloud CCaaS driven by AI to communicate in real time with millions of children of all ages who are keen to know where Santa is and when he will arrive at their houses.   Last year, despite having a small staff, 175 volunteers fielded over 20,000 phone calls, answering queries on Santa’s location. Also, more than 11 million people visited the NORAD Tracks Santa website http://www.noradsanta.org, last year. “Where is Santa?” was queried by at least 12.3 million Amazon Alexa…

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