Lloyds Banking Group’s plan to hire 300 AI specialists shows automation still needs human expertise. For VoIP, cloud communications, and contact-center leaders, the move highlights how AI, LLMs, and agentic automation can improve customer service, fraud detection, and workflows while demanding skilled engineers, governance, integration, security, compliance, and ongoing training.
UniVoIP has partnered with BridgePointe Technologies to revolutionize voice call management through Microsoft Teams. This collaboration streamlines enterprise communications by ditching complex legacy systems in favor of cloud communications. By integrating UniVoIP’s native architecture, businesses can achieve efficient VoIP solutions, enhancing productivity and reducing costs without third-party complications.
Intermedia Cloud Communications, a prominent provider of AI-powered cloud communications and collaboration solutions, has unveiled its latest innovation aimed at enhancing business communication strategies. Today, the company introduced Intermedia Archiving for its omni-channel cloud Contact Center solution, marking a significant expansion of its service capabilities.
Infobip, the global cloud communications platform, and Nokia today announced a partnering agreement that will enable the global developer community to leverage both companies’ Application Programmable Interface (API) platforms to build a wider array of telco network powered applications faster for consumer, enterprise and industrial customers.
CSPs have been investing heavily in network technology to reduce expenses, but legacy voice infrastructure is holding them back. Cloud transformation can deliver better customer experiences, reduce costs, and increase scalability. AI will change customer engagement and revenue generation, with GenAI offering SMBs deep analytics from customer conversations. CSPs should focus on a modern, digital-first customer experience with self-service options. Alianza offers a cloud communications platform to simplify migration and operations for CSPs.
Vonage, a prominent player in cloud communications and a subsidiary of Ericsson (NASDAQ: ERIC), has clinched the prestigious Gold Award for its 5G advancements at the Merit Awards for Telecom. The accolade highlights Vonage’s commitment to fostering digital transformation through its global network platform.
Intermedia Cloud Communications, a renowned provider of cloud communications and collaboration solutions, introduced its latest venture, Intermedia Healthcare Solutions, at the prestigious Enterprise Connect event. This groundbreaking initiative aims to revolutionize healthcare communications and collaboration through the integration of advanced cloud technology and artificial intelligence (AI).
Enreach, Europe’s leading provider of converged contact solutions, announced that it has unveiled its new Enreach Contact App Suite solution to partners and customers in Germany, the Netherlands, Spain and Latvia. The solution delivers the robust capabilities available within the Enreach Contact cloud communications platform, providing users with a seamless and consistent communications and collaboration experience across disparate mobile and desktop environments. Germany, the Netherlands, Spain and Latvia are the first markets to receive this new technology. Enreach plans to introduce the App Suite in other European markets throughout the year.
BT, Ericsson, and Qualcomm demonstrated successful 5G network slicing trials for diverse applications, proving its potential to improve service quality in the 5G SA era. Disney invests $1.5 billion in Epic Games to blend its iconic franchises with Fortnite. D&H Distributing launches the Go Big AI Program to help partners use AI technologies. IPFone acquires VoIP company Joon to expand its cloud communication services and enhance offerings through synergistic technologies.
China finished building the first launchpad at its Wenchang spaceport for the Long March 8 rocket. OmniOn Power’s Intelligent Distribution Bay addresses the growing challenges in the telecom and data center industry by providing real-time monitoring. Infobip launched AI Hub, an advanced upgrade integrating analytics, AI, and gen AI features to facilitate seamless end-to-end conversational experiences. CallTower joined the International Trade Council, reinforcing its dedication to excellence in Cloud Communications. The US government granted $50 million to Dish for the Open RAN Center for Integration & Deployment (ORCID), aimed at enhancing the global Open RAN ecosystem.
