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More than 7 years ago when Laimis joined the DIDWW team, he did not have an extensive knowledge of telecommunications. However, his tenacity, people skills, and excellent grasp of the English language landed him the position of an Account Manager. Today, thousands of phone calls, emails and meetings later, he has become one of the key people in charge of Business Development at DIDWW. Laimis can close deals like no other employee, and, as a demanding mentor, his trainees tend to follow in his footsteps and also become successful sales people. Currently Laimis is enjoying his new role as a father to the cutest 8-month-old girl Eivina, and most of his free time is dedicated to his family. He still enjoys a game of basketball with his friends or playing video games – bearing significant responsibilities at work requires some relaxing time off. Read the full interview with Laimis below…

Cisco Vice President Rob Salvagano recently announced plans for Cisco to acquire the cloud-base mobile platform provider, July Systems. July Systems specializes in location services for global enterprises. They collect and generate data-based insights by tracking customer movements within locations such as stores, malls, airports, stadiums and hotels, similar to the methodology used for  compiling online browsing information. Headquartered in California, US and with a Global Development Center in Bangalore, India, July Systems has already collaborated with Cisco for several years on their Connected Mobile Experience (CMX). “We plan to add July Systems’ platform and business context capabilities to provide a unified solution on which our partners and customers can build and deliver a range of indoor location services for industries as diverse as healthcare, government, logistics, manufacturing, sports arenas, hotels, education and retail,” explains Salvagano. July Systems was founded in 2001 by Rajesh T.S. Reddy with funding of USD…

After suing Apple over patents infringement VoIP-Pal is determined to launch the exact same process with Amazon. The lawsuit has been filed in Nevada, and is focusing and Amazon’s cloud-based virtual assistant, Alexa, especially on its calling and messaging services. The Washington-based company blames Amazon for using the very same four patents that it is suing Apple for. In Amazon’s case, the technology is used to make function voice and video calls or voice messages. Voip-Pal is trying to make profits from patents they own that are based on VoIP technology. The CEO of Voip-Pal, Emil Malak said, “After investigating Amazon’s Alexa platform and Echo line of products our technical team has concluded that the calling and messaging functions infringe our patents. Amazon’s foray into communications seems to be part of a larger trend of giant corporations battling for market dominance by offering Internet-based communication products that integrate with traditional…

A worldwide partnership between CTG (China Telecom Global) and Global Switch was made official. It will allow the two companies to offer Data Centre Network solutions to customers globally. Global Switch already operates, develops and owns carrier and cloud-neutral data centres, that are located in Europe, and the Asia Pacific area. As a part of its services, it provides IEPL (international ethernet private lines), IPLC (international private leased circuits), VPN and IP transit. Deng Xiaofeng, CEO of CTG, expressed his satisfaction : “The collaboration will bring significant value-adds to our existing and future customers, fuelling their development and success with resilient and mission critical data centre network infrastructure.” John Corcoran, CEO of Global Switch, added: “This agreement with China Telecom Global is recognition of Global Switch’s continued commitment to providing customers with industry-leading facilities and solutions across our global portfolio. This initiative will further enhance access to our extensive connectivity…

Telinta, known for offering “White Label services,” is launching two new features: a new VoIP DID and a Wholesale Solution that will be toll-free. This will allow companies to sell in a much easier way Wholesale DIDs combines with Toll-Free numbers. All will be included, like switching, billing, customizing the portal, providing features and resources for resellers, etc. Telinta has a cloud-based platform called Telicore offering API to DID providers, that includes, among many others, VoIP Innovations, Voxbone and Magic Telecom. Their new all-in-one solution for VoIP service providers allows them to offer DIDs and Toll-free numbers to resellers and clients alike. It is able to manage different languages, currencies, credit card processors,  and adapt it for each brand using the white label platform. They can adapt to their specific demands, if they need to charge per month, per channel or per minute. Alex Ferdman, CEO of Telinta said “Telinta…

Fundamentally, Lina Zaboras is a people person. First thing every morning, the CEO of DIDWW devotes her time in walking through the company offices and taking the pulse of the team, because, as she says, “to us, relationships are everything, and only by developing personal connections, can we make a difference.” DIDWW views its staff as the distinction that makes the company successful. “We don’t see ourselves as producing products; rather, our people develop solutions,” Zaboras points out. “Almost every customer has very individual requirements, and it’s only by having dedicated and knowledgeable staff who can properly understand their challenges, that they can be confident of receiving a communications solution that will meet their needs.” Lessons learned outside the business Lina Zaboras’ appointment as the CEO of DIDWW was somewhat unusual. While she had ample skills and determination to take the business forward, her professional background in languages and education was very far…

Without a doubt, the new generation of VoIP Softphones has revolutionized the industry by allowing real-time, high-quality free calls to be carried out across devices. Furthermore, voice over Internet Protocol (VoIP) has become a vital tool for many businesses and companies. With that in mind, this is an in-depth comparison between some of the most notable VoIP softphones available today. 1. Call.Center Call.center is compatible with various operating systems, call.center is definitely one of the most multifaceted VoIP Softphones available right now. Using a single SIP line across various desktop and mobile devices, this app allows you to seamlessly take VoIP calls no matter where or when. In addition to having a variety of useful functionalities, this app aims at simplifying the configuration, management and secure deployment of your VoIP services. Due to its compatibility with various operating systems and devices, it may be somewhat difficult to install and configure.…

Are you part of the VoIP industry or just interested in the subject? Are you wondering what the VoIP market is up to? Do you want to keep your strategy ahead of the game? Are you concerned about the future of cloud communications? If so, you should start attending VoIP events and conferences, after all, it is the best way for you to stay up-to-date with the latest VoIP news, innovations, trends, and at the same time engage in high-quality networking. There are hundreds of telecom conferences around the world, but here are our top must-attend VoIP events: IT EXPO  This event was first held 18 years ago and it is still one of the industry’s most important annual starting points. With its content and participants continuously evolving with the marketplace, is it one of the only VoIP events dedicated to solutions that drive communications transformation for the enterprise mid-market,…

“This call may be monitored and recorded for record-keeping, training and quality-assurance purposes,” is a message that probably all of us have heard before when calling a contact center. But once an agent answers the phone, we immediately forget that we are being recorded, after all, we will most likely never hear that call recording. For the Contact Center, on the other hand, that recording is extremely useful. It allows business to collect and analyze a set of data that enables them to improve and optimize their service. However, there is much more to call recording than the eyes can meet. Steve Kaiser, Co-founder and CEO of OrecX Open Source Recording, shows us that it is not only a great feature available thanks to Business VoIP and the Cloud, but a powerful tool to boost your business. Why do businesses use call recording? Businesses are aware that nowadays customer experience…

According to Technavio’s analysts, the Session Initiation Protocol (SIP) Trunking market is expected to grow at a compound annual growth rate of 18.23% by 2021. SIP Trunking is an Internet-based service that allows businesses to extend VoIP (Voice over Internet Protocol) telephony beyond the organization’s firewall without the need for an IP-PSTN gateway. It allows VoIP users to stay connected in local and long-distance calls to and from endpoints in the traditional phone network. The report ‘Global Session Initiation Protocol Trunking Market 2017-2021’, was based on detailed and reliable data gathered from an extensive research and an in-depth market analysis with inputs from industry experts. It provides a complete market and vendor landscape as well as a SWOT analysis of the key vendors and major factors that influence the market such as drivers, opportunities, and challenges. Session Initiation Protocol Trunking Market Driver: – The increasing adoption of cloud-based solutions is…