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CPaaS

Unpacking BT’s Shift from PSTN to Digital Voice Services

By Aiste Kryzanovske September 29, 2023

BT pushes forward with their ambitious plan to replace ageing Public Switched Telephone Network with IP-powered Digital Voice service, predicting a full national transition by 2025. This phased rollout highlights an industry-wide shift toward modern, energy-efficient, and highly reliable communication solutions. However, with earlier power outages prompting questions around adequate support during emergencies, the telecoms giant is treading carefully. As we brace for a digital era, join us at Connected North 2024 to delve deeper into what this change signifies for UK consumers.

CCaaS

CallCabinet Announces Seamless Integration with Zoom Contact Center

By Aiste Kryzanovske September 4, 2023

In an exciting development for businesses seeking streamlined communication solutions, CallCabinet has officially integrated its cutting-edge recording and analytics solutions with Zoom Contact Center. This groundbreaking move effectively eliminates the need for multiple, independently managed recording and analytics systems.

CCaaS

GoTo Transforms Customer Service with AI Chat Analysis

By Aiste Kryzanovske September 1, 2023

GoTo, a trailblazer in communication solutions, has introduced a groundbreaking feature named AI Chat Analysis within its Contact Center platform, enhancing the realm of customer service with advanced AI capabilities. This innovative add-on promises to reshape the way customer service supervisors and analysts understand and interact with customer inquiries.

Telco Buzz

IC Mobile Teams Up with Openmind to Boost Messaging Services

By Kamile Bigenyte October 30, 2024

IC Mobile has partnered with Openmind Networks to enhance its messaging services, introducing advanced, secure messaging systems for Canadian businesses. This collaboration strengthens IC Mobile’s position in the telecom market, aligning with its commitment to innovation and reliable communication.

CPaaS

DIDWW Launches A2P Messaging Service in Ukraine

By Kamile Bigenyte October 18, 2024

DIDWW has introduced Application-to-Person (A2P) messaging in Ukraine, revolutionizing business communication through SMS technology. This service enhances marketing, customer engagement, and notifications. A2P messaging allows businesses to send automated mass messages, integrating with customer management systems.

Telco Buzz

Starlink and T-Mobile Revolutionize Disaster Relief with D2D Services

By Kamile Bigenyte October 8, 2024

Starlink’s temporary FCC approval for direct-to-device services highlights the vital role of VoIP technology during emergencies. By partnering with T-Mobile, Starlink enables emergency alerts via satellite in hurricane-stricken North Carolina, offering free internet for 30 days.

VoIP Fundamentals

The Best VoIP Tools for Travellers and Digital Nomads

By Gideon Hack July 15, 2024

Remote work and digital nomadism are booming, and VoIP keeps globetrotting professionals connected. This article explores how VoIP offers cost-effective, flexible calling and a variety of features like video conferencing and instant messaging. Popular tools like Zoom, Skype, and WhatsApp are explored, highlighting their strengths for travellers and remote workers. The article concludes by emphasizing how VoIP empowers seamless communication and collaboration from anywhere in the world.

Market Watch

Mitel Launches Virtual Care and Collaboration Service in Europe

By Kamile Bigenyte June 27, 2024

Mitel, a global leader in business communications, has announced the launch of its Virtual Care and Collaboration Service (VCCS) in seven European countries: the UK, Belgium, France, Italy, Spain, the Netherlands, and Switzerland. The company plans to expand this service globally by the third quarter of the year.

Telco Buzz

Intermedia Launches Archiving Solution for Contact Centers

By Kamile Bigenyte June 17, 2024

Intermedia Cloud Communications, a prominent provider of AI-powered cloud communications and collaboration solutions, has unveiled its latest innovation aimed at enhancing business communication strategies. Today, the company introduced Intermedia Archiving for its omni-channel cloud Contact Center solution, marking a significant expansion of its service capabilities.

Market Watch

SLBdiensten Introduces Telephony Integration for Microsoft Teams in Schools

By Kamile Bigenyte May 28, 2024

SLBdiensten has added the Microsoft Teams Operator Connect solution from Gamma Communications to its service portfolio, streamlining telephony integration within Microsoft Teams for educational institutions. This development aims to enhance communication and efficiency in schools, meeting the growing demand for smarter work practices and improved accessibility.