DIDWW has expanded its SIP trunking services to include local call termination in China and Hong Kong, enhancing communication solutions for businesses in East Asia. This service offers reliable, scalable voice services with flexible SIP settings, high audio quality, and an intuitive online portal, supporting seamless local and international communications across over 50 countries.
Telesystem has partnered with Viasat to boost its managed services by providing high-quality satellite broadband internet. This collaboration enhances high-speed connectivity and redundancy options in areas where traditional broadband is limited. Businesses in remote and multi-location setups benefit from increased access and reliability, ensuring seamless communication solutions.
Vodafone has announced an ambitious plan to launch 300 Business IT Hubs across the UK, aimed at empowering small and medium-sized enterprises (SMEs) with comprehensive IT and communication solutions. This initiative seeks franchise partners to establish these hubs, which will function as independent entities under the Vodafone brand, providing localized IT support.
First Orion, the leading provider of branded communication solutions for enterprises, announces that the industry’s first real-time out-of-band call authentication solution, INFORM Paired, is now available across all major U.S. carriers. INFORM Paired ensures bad actors cannot impersonate a branded call from a legitimate enterprise and, as a result, reduces the risk of consumers getting scammed.
In the United Kingdom, a significant transition is underway as the nation shifts from traditional analogue landline services to modern, IP-based digital systems. This change, mirroring a global trend towards digital communication solutions, aims to enhance service quality for the majority of consumers. However, it has raised concerns for certain vulnerable groups who depend on the older technology and may face challenges, particularly during power outages, which could impact their ability to reach emergency services.
As global voice wholesale authority, 42Com, aligns with industry powerhouse Vladimir Smal to propel AVISO Messaging into operation, the duo’s intent to foster the messaging sphere with undeniable excellence is evident. Recognizing the indomitable role of reliable communication, AVISO Messaging emerges as a beacon, espousing a fraud-free environment and assuring growth. Its onward journey emphasizes diversification, with plans to introduce WhatsApp, RCS, and voice messaging solutions into its expanse. AVISO’s pledge to deliver quality, security, and competitive pricing signifies a renovation of industry standards. As a guardian in this arena, AVISO Messaging is poised to redefine trusted communication solutions.
Intermedia Cloud Communications has expanded free international calling for North America-based Intermedia Unite® users to 33 countries. This enhancement offers substantial cost-savings for businesses, improved global connectivity, and enhanced productivity. Mark Sher, Senior Vice President of Product Marketing at Intermedia, emphasized their commitment to delivering efficient communication solutions.
BT pushes forward with their ambitious plan to replace ageing Public Switched Telephone Network with IP-powered Digital Voice service, predicting a full national transition by 2025. This phased rollout highlights an industry-wide shift toward modern, energy-efficient, and highly reliable communication solutions. However, with earlier power outages prompting questions around adequate support during emergencies, the telecoms giant is treading carefully. As we brace for a digital era, join us at Connected North 2024 to delve deeper into what this change signifies for UK consumers.
In an exciting development for businesses seeking streamlined communication solutions, CallCabinet has officially integrated its cutting-edge recording and analytics solutions with Zoom Contact Center. This groundbreaking move effectively eliminates the need for multiple, independently managed recording and analytics systems.
GoTo, a trailblazer in communication solutions, has introduced a groundbreaking feature named AI Chat Analysis within its Contact Center platform, enhancing the realm of customer service with advanced AI capabilities. This innovative add-on promises to reshape the way customer service supervisors and analysts understand and interact with customer inquiries.
