1930 Results

customer service

Search

As internet giant Hurricane Electric curbs access to the notorious web forum Kiwi Farms, it raises pivotal discussions around online free speech. However, the Electronic Frontier Foundation forewarns of a hazardous trajectory, as hysteria around controversial platforms could pave the way to excessive intervention from mighty internet infrastructure providers. Meanwhile, the role of such companies in managing online content remains a hot topic.

Infovista is set to revolutionize telecoms with their Ativa™ Suite. Promising to reduce fixed voice blackouts and service disruptions, an impressive aspect of the tech is that it could potentially reduce solution times for CSPs by 66%. This major step towards automation could transform customer relations. While on the other side, milestones such as Ericsson and TDC NET launching Denmark’s first 5G Standalone network, Vodafone initiating the UK’s largest Open RAN rollout, and Vodacom and Eskom venturing into virtual power wheeling, signal a fast-paced evolution of global telecommunications.

EdgeCore Digital Infrastructure has partnered with Zayo to enhance connectivity at its Santa Clara data center. Meanwhile, a US-led operation dismantled the Qakbot malware network, preventing further infections and seizing $8.6 million in cryptocurrency. Global roaming fraud is projected to cost $8 billion by 2028. KDDI and SpaceX plan to launch satellite-to-cellular services in Japan by 2024, bridging connectivity gaps in remote areas beyond 5G and 4G coverage.

IBM and Salesforce have unveiled a groundbreaking collaboration aimed at accelerating the worldwide adoption of Artificial Intelligence (AI) in Customer Relationship Management (CRM). Their partnership seeks to empower businesses across various industries to transform customer, partner, and employee experiences while ensuring the security of their data.

Joining forces to propel Denmark into the 5G age, telecommunications giants Ericsson and TDC NET confront the intricacy of transitioning to Standalone 5G. The venture promises enhanced connectivity, yet its real impact remains under scrutiny. Their collaborative effort hinges not just on operational advancement but also in setting a future-ready network infrastructure with increased energy efficiency and advanced services. However, as TDC NET prepares to navigate this expansive opportunity landscape, it’s essential to question the overall strategic footing of the industry—a fascinating watch for tech aficionados. Stay informed with the Telecoms.com newsletter.

As Hurricane Idalia sets its sights on Florida for this week’s impending landfall, Verizon is taking proactive measures to ensure the readiness of its personnel and resources, poised for rapid deployment to aid in the swift recovery of critical communication infrastructure. With the anticipation of substantial damage caused by the storm’s fierce winds and flooding, Verizon’s network team is preparing for worst-case scenarios.

NEC Corporation and Celonis SE have solidified their collaboration by entering into an expanded strategic partnership, marking NEC’s elevation to the highest echelon, the “Platinum Partner,” in Celonis’ certification program. Commencing their joint efforts in May 2022, NEC and Celonis initiated their association to gain operational insights and enhance business processes. The multinational IT and electronics giant, NEC, strategically established Centers of Excellence, achieving process optimization milestones in key domains like order-to-cash and procurement.

Illinois-based communications services provider HTC has joined forces with Ribbon Communications Inc., a global leader in real-time communications technology and IP optical networking solutions. The collaboration aims to modernize and fortify HTC’s network infrastructure through the implementation of Ribbon’s cutting-edge IP Wave solutions.