1932 Results

customer service

Search
Week #34
News Roundup

A quick roundup of the news in Telecoms | Week #34

By

Lumen asset sale to Brightspeed has been approved The FCC has authorized Brightspeed’s acquisition of Lumen Technologies’ incumbent local exchange carrier (ILEC) operations in 20 states. The transaction with Apollo-managed funds is scheduled to occur early in the fourth quarter, subject to other standard closing conditions. The business intends to extend its fiber optics network, bringing fast, dependable internet and Wi-Fi to communities across the 20-state area it is purchasing. Read more at: https://tinyurl.com/2p8uymya UCaaS market to grow 15.3% from 2022 to 2031 The global Unified Communication-as-a-Service (UCaaS) market was estimated to be worth US$ 44.88 billion in 2021. During the projection period, from 2022 to 2031, the worldwide market is expected to grow at a CAGR of 15.3%. The proliferation of low-cost smartphones, expanding internet coverage, and greater use of digital platforms that enable remote work are all going to benefit the worldwide UCaaS industry. Because the pricing model…

by
Keep Reading
Lingo
Telecom News

Lingo Management acquires BullsEye Telecom

By

Lingo Management, an Atlanta-based worldwide business Cloud/UC and Managed Service provider, announced the completion of its previously announced purchase of BullsEye Telecom Inc., a single-source communications and cloud technology provider.   Lingo gains considerable income from multi-location enterprise company clients as a result of BullsEye, boosting scale and flexibility. The united firm acts as a single-source, worldwide communications provider with over $200 million in annual sales and 130,000 clients in the United States, Canada, and throughout the world, with operations centers in Michigan and Georgia.   This purchase adds a considerable number of multi-location enterprise, SMB, and carrier clients to the present Lingo company. Clients are served at all stages of their lifecycle, from consumers through small and medium-sized businesses, large companies requiring a nationwide solution across several locations, and lastly carrier customers requiring wholesale services. In addition, it establishes a North American network operator that provides cloud communications, fiber…

by
Keep Reading
Console Connect
Telecom News

Console Connect signed a distribution agreement with Master Concept

By

  To provide agile cloud networking solutions to companies throughout the Asia Pacific region, Console Connect by PCCW Global and Master Concept, a cloud technology advisor, have signed a distribution agreement.   Thousands of enterprises in Asia Pacific rely on Master Concept for cloud strategy, implementation, and integration assistance, as well as training and platform updates.Master Concept offers its customers a variety of cloud connectivity services, including direct Layer 2 connections to hyper-scale cloud providers such as AWS, Google Cloud, and Microsoft Azure, as well as Layer 3 mesh connectivity between and among different cloud providers and cloud regions, all managed through a single management portal.   Mr Michael Glynn, Senior Vice President, Digital Automated Innovation, PCCW Global, commented: “Secure and flexible connectivity is fundamental to any cloud transformation project. We are excited to be working alongside Master Concept to enhance their cloud solutions portfolio and make it easier for…

by
Keep Reading
DDoS
Telecom News

Google blocked the largest web DDoS to date

By

According to Google Cloud, it successfully stopped the greatest distributed denial-of-service (DDoS) assault ever, which reached a peak of 46 million requests per second (rps). One Google Cloud client who was utilizing the DDoS protection service Google Cloud Armor was the target of the assault on June 1.   The attackers blasted consumers’ HTTP/S Load Balancer with HTTPS requests for 69 minutes, starting with 10,000 rps and quickly scaling up to 100,000 rps until peaking at a stunning 46 million rps. The assault was notable not just for its surprisingly enormous level of traffic, but also for other factors. 5,256 source IPs from 132 different countries participated in the assault.   According to Google, it is the largest ever attack at Layer 7, which refers to the applications top layer in the Internet’s OSI model.   The assault on Google’s client was nearly twice as large as a June HTTPS…

by
Keep Reading
GoTo Connect
Telecom News

GoTo Connect now equipped with IT helpdesk functionality

By

GoTo, a platform for Unified Communications as a Service (UCaaS) and enterprise IT support, has announced the availability of IT helpdesk capability within GoTo Connect. End users may now submit a ticket from within the GoTo app, enhancing GoTo’s proficiency in IT support and administration and offering a consolidated view geared to help IT managers speed up response time.    Bringing flagship GoTo Resolve capability into GoTo Connect is one of many ways the firm has united its portfolio to maintain its dominance as the only vendor merging communications and IT support in one application.   In addition to putting key support functions inside GoTo Connect, GoTo has made it easier than ever for IT managers to combine their most important support and communication needs with a new GoTo Essentials bundle offering. Since GoTo is the only supplier that includes phones, meetings, messaging, and helpdesk ticketing in one application, customers…

by
Keep Reading
Softswitch and Billing
Telecom News

Telinta taps Hurricane Electric to provide global connectivity for Telinta’s hosted Softswitch and Billing platform

By

Telinta, a global leader in cloud-based softswitch solutions for VoIP service providers, and Hurricane Electric, the world’s largest IPv6-native Internet backbone, announced today that Telinta is adding Hurricane Electric’s IP network to connect its cloud-based TeliCoreTM Softswitch and Billing platform, providing world-class connectivity to Internet Telephony Service Providers (ITSPs). The collaboration is significant and brings together Telinta’s TeliCore platform, the largest hosted softswitch of its type anywhere in the world, with Hurricane Electric’s global IPv6 network, the largest IPv6 backbone in the world. As part of Telinta’s redundant connectivity with multiple Tier-1 carriers, Hurricane Electric will enhance Telinta’s global reach in providing hosted solutions to customers worldwide.  This includes white label solutions for popular VoIP and UCaaS services such as Hosted PBX, SIP Trunks, VoIP calling from brandable Mobile and Desktop softphones, WebRTC, and more. “By leveraging our rich global network, Telinta can further serve the needs of VoIP providers,” said…

by
Keep Reading
Week #32
News Roundup

A quick roundup of the news in Telecoms | Week #32

By

CMA probes ViaSat acquisition of Inmarsat The Competition and Markets Authority (CMA) of the UK has said that it is starting its own investigation into ViaSat’s acquisition of Inmarsat. The two operators had initially expressed their expectations that the transaction would conclude in the middle of 2022, with input from different regulatory organizations. By October 5, the CMA is anticipated to decide if a thorough probe into this transaction is necessary. The merged corporation will initially operate a fleet of 19 satellites in various orbits and spectrum regions, with ten more in the works. Read more at: https://tinyurl.com/y8zcwwtz FCC stops subsidies for SpaceX Starlink The FCC has refused to approve the Starlink proposal, stating that it was uncertain if the technology could reach the advertised speeds in its current state. The regulator highlighted that Ookla’s most recent projections indicated a reduction in the speeds Starlink may offer in 2022. According…

by
Keep Reading
PRAGMA
Telecom News

Pragma upgrades its iPECS cloud UCaaS platform

By

Pragma has announced enhancements to its iPECS Cloud 5.0 UCaaS platform, which will broaden the product offering for channel partners. The iPECS Cloud platform upgrade adds a number of new capabilities to iPECS ONE and iPECS, Analytics and iPECS Cloud.   iPECS Cloud 5.0 includes enhancements to the iPECS ONE collaboration service as well as connectivity with Microsoft Productivity tools. Device integration for Android and iOS mobile users, as well as call recording and compliance tools have been added to iPECS ONE to improve the user experience and provide administrators and compliance teams with added confidence in controlling their voice interactions.   Pragma claims that the most recent version satisfies their shared commitment to enhancing customer experience with Ericsson-LG. Pragma continues to provide UCaaS tools and features through its alliance with Ericsson-LG, assisting their fast-growing reseller channel in dominating the industry.   IPECS Analytics is the offering’s focal point for…

by
Keep Reading
TalkTalk
Telecom News

TalkTalk enters agreement to buy SSE Phone & Broadband

By

After reaching a deal last week, TalkTalk is prepared to purchase SSE Phone & Broadband. All existing SSE customers and the company’s staff will switch to TalkTalk in the upcoming months after the purchase has been finalized.   This sale will allow Ovo Energy to concentrate on its core energy business, which the company acknowledges is a difficult position right now. For TalkTalk, the focus is on gaining economies of scale.   The services delivered to customers won’t change right away, according to OVO, and TalkTalk confirmed that this is also true for the terms and conditions that apply to those customers until their current contract expires.   These developments have come in the wake of rumors that Virgin Media O2 is considering acquiring TalkTalk, which was returned to private ownership under Tosca IOM in a £1.1 billion transaction late last year. According to reports, the firm might be valued…

by
Keep Reading
Week #31
News Roundup

A quick roundup of the news in Telecoms | Week #31

By

Telstra to decommission over 160 5G sites More than 160 5G mobile infrastructure facilities will be shut down by Telstra. The local competition authority expressed worries that the installations were set up to obstruct and stop Optus, a competitor carrier, from deploying 5G services. Months after The Australian Financial Review revealed that Optus had complained to the Australian Competition and Consumer Commission (ACCC) about the sites, Telstra has accepted an enforceable promise to deregister them. Using the mostly untapped 900 MHz range, Telstra is said to have registered 315 new sites in January, mainly in major cities and rural regions. Read more at: https://tinyurl.com/2pnvk38t KDDI to compensate consumers for network outages A month ago, KDDI had its worst network outage ever, rendering voice and internet services unavailable to millions of Japanese consumers for nearly the entire weekend. KDDI statistics show that the outage prevented more than 7.65 million users from…

by
Keep Reading
Load More