GoTo, a platform for Unified Communications as a Service (UCaaS) and enterprise IT support, has announced the availability of IT helpdesk capability within GoTo Connect. End users may now submit a ticket from within the GoTo app, enhancing GoTo’s proficiency in IT support and administration and offering a consolidated view geared to help IT managers speed up response time.
Bringing flagship GoTo Resolve capability into GoTo Connect is one of many ways the firm has united its portfolio to maintain its dominance as the only vendor merging communications and IT support in one application.
In addition to putting key support functions inside GoTo Connect, GoTo has made it easier than ever for IT managers to combine their most important support and communication needs with a new GoTo Essentials bundle offering. Since GoTo is the only supplier that includes phones, meetings, messaging, and helpdesk ticketing in one application, customers will benefit from unified communications and support with an all-in-one unified experience.
Users will be able to get immediate notifications via this platform, complete with end user specifics like device and connection information. Additionally, it is quicker than ever to perform tests for frequent problems like a weak network connection. IT workers can keep ahead of issues before they arise thanks to the personalized, simple drag and drop user watchlists provided by GoTo.
Paddy Srinivasan, Chief Executive Officer, GoTo, commented: “When we launched GoTo Resolve earlier this year, we knew that it would quickly become complementary to our existing communication product, GoTo Connect. We see both IT support and communications as necessary products to keep a business running and employees and customers engaged, yet no one else is bringing together this functionality in a single experience for SMBs.”