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UNIFIED COMMUNICATIONS

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Telecom News

Alcatel-Lucent Enterprise Launches Rainbow™ Hub

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Leading communications and networking provider, Alcatel-Lucent Enterprise (ALE), has introduced Rainbow™ Hub in the UK, an innovative cloud-based Unified Communications as a Service (UCaaS) solution. This cutting-edge offering combines the power of Unified Communications (UC) and Private Branch Exchange (PBX) solutions into a single, fully cloud-based service. By embracing Rainbow Hub, businesses can say goodbye to the hassle of physical PBX systems, freeing up resources that can be directed towards critical operations and value-added initiatives.

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Spectrum Enterprise has joined forces with the Texas State Aquarium, a nonprofit organization based in Corpus Christi, Texas.
Telecom News

Texas State Aquarium Partners with Spectrum Enterprise to Revolutionize Wildlife Rescue Operations

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In a groundbreaking partnership, Spectrum Enterprise, a division of Charter Communications, Inc., has joined forces with the Texas State Aquarium, a nonprofit organization based in Corpus Christi, Texas. The aquarium has embraced Spectrum Enterprise’s advanced technology solutions to revolutionize its wildlife rescue operations and elevate its onsite veterinary care.Attracting over half a million visitors annually, the Texas State Aquarium is renowned for its captivating displays of mammal, bird, and marine life.

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Primas Group
Telecom News

Primas Group joins Avaya DevConnect program for exceptional comms experiences

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Primas Group has been chosen by Avaya, a leader in unified communications and contact center solutions, as a Technology Partner in the Avaya DevConnect program. Primas Group, an Independent Software Vendor (ISV) with 29 years of expertise, offers organizations enhanced customer experience workflows and pre-packaged, self-service automation in addition to personalizing their Avaya solutions. The company anticipates that by joining the Avaya DevConnect program, the company will be able to expand the reach of contact center agents. This advancement will also bring new technologies and cutting-edge AI together to create more intelligent digital interactions and automation in healthcare and other markets. The Primas Group innovation team is featuring previously unimaginable patient experience processes and revamping traditional consumer interactions. The company’s participation in the DevConnect program enables it to retain world-class compatibility with Avaya systems both in the cloud and on-premises, while also allowing for straightforward implementation. Primas…

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Mitel
Telecom News

Mitel and Atos explore merger possibilities to strengthen UC market position

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Mitel, a global business communications provider, has announced that it has entered into exclusive negotiations with Atos to acquire Unify, the Unified Communications and Collaboration (UCC) and Communication and Collaboration Services (CCS) businesses of the Atos group. The proposed purchase would boost Mitel’s organizational scope,  worldwide revenues and  profitability. With a combined client base of more than 75 million users in more than 100 countries and a channel network of more than 5,500 worldwide partners, Mitel and Unify would become a well-established UC leader in the Americas and Europe. As part of the proposed agreement, Mitel would acquire Unify’s voice platforms, collaboration and contact center solutions, device and endpoint portfolio, and related intellectual property. A managed services company with a track record of assisting corporate businesses in digitally transforming their communications environments would also be added by Unify. This expansion is anticipated to further enhance Mitel’s capacity to…

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AI in VoIP
Market Trends

AI in VoIP. What are the possibilities?

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Artificial intelligence (AI) is currently one of the most talked-about and experimented-with technologies in practically every sector. Being amongst the most significant new technical advances, AI has major implications for Voice over Internet protocol (VoIP) and Unified Communications (UC). With its numerous capabilities, VoIP telephony is already transforming the communication capabilities of many businesses. However, when AI technology becomes an active participant, the efficiency and potential of this market will skyrocket. So, let us see how AI will revolutionize and influence VoIP, and how this technology will become an essential component in all corporate processes. How AI works in VoIP VoIP service providers are always adding new features to their VoIP services in order to attract consumers on both individual and business levels. With the inclusion of AI in communications, new market opportunities are anticipated to emerge. This is why AI has become an essential factor in several VoIP and…

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GoTo Connect
Telecom News

GoTo Connect now equipped with IT helpdesk functionality

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GoTo, a platform for Unified Communications as a Service (UCaaS) and enterprise IT support, has announced the availability of IT helpdesk capability within GoTo Connect. End users may now submit a ticket from within the GoTo app, enhancing GoTo’s proficiency in IT support and administration and offering a consolidated view geared to help IT managers speed up response time.    Bringing flagship GoTo Resolve capability into GoTo Connect is one of many ways the firm has united its portfolio to maintain its dominance as the only vendor merging communications and IT support in one application.   In addition to putting key support functions inside GoTo Connect, GoTo has made it easier than ever for IT managers to combine their most important support and communication needs with a new GoTo Essentials bundle offering. Since GoTo is the only supplier that includes phones, meetings, messaging, and helpdesk ticketing in one application, customers…

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PRAGMA
Telecom News

Pragma upgrades its iPECS cloud UCaaS platform

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Pragma has announced enhancements to its iPECS Cloud 5.0 UCaaS platform, which will broaden the product offering for channel partners. The iPECS Cloud platform upgrade adds a number of new capabilities to iPECS ONE and iPECS, Analytics and iPECS Cloud.   iPECS Cloud 5.0 includes enhancements to the iPECS ONE collaboration service as well as connectivity with Microsoft Productivity tools. Device integration for Android and iOS mobile users, as well as call recording and compliance tools have been added to iPECS ONE to improve the user experience and provide administrators and compliance teams with added confidence in controlling their voice interactions.   Pragma claims that the most recent version satisfies their shared commitment to enhancing customer experience with Ericsson-LG. Pragma continues to provide UCaaS tools and features through its alliance with Ericsson-LG, assisting their fast-growing reseller channel in dominating the industry.   IPECS Analytics is the offering’s focal point for…

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UC
Telecom News

Vodafone and RingCentral launch UC solution in the German market

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‘Vodafone Business UC with RingCentral’ has been introduced to the German market by Vodafone Germany and RingCentral, a supplier of worldwide business cloud communications. The newly released Unified Communications (UC) platform combines RingCentral’s flagship offering, RingCentral Message Video Phone™ (MVP™), with Vodafone’s mobility and 5G technology.   Businesses now have another compelling option to migrate from their current infrastructure to the cloud thanks to this new unified communications solution. Vodafone Business UC with RingCentral enables staff to work from anywhere by providing a single app for team messaging, video meetings and a cloud phone system, and it provides a flexible yet dependable solution to handle the complexities of everyday work.   In order to make communication and collaboration easier, this highly secure system offers call recording, HD video meetings, and many other new features. End users will also benefit from the numerous distinctive features, such as the AI-based Advanced Meeting…

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Rectitude 369
Telecom News

Rectitude 369 buys Managed Hosting and Government Cloud Division

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Rectitude 369, a technological solutions company specializing in cybersecurity, data center, cloud, networking and unified communications, has purchased Managed Hosting and Government Cloud Division from a Dallas-based IT solutions provider. Contracts and support of Managed Hosting and Government Cloud Customers will be transferred to Rectitude 369 as per the terms of the agreement.   Rectitude 369 has been granted FedRAMP permission as a result of the takeover. FedRAMP is a government-wide initiative that offers a consistent method of security evaluation, authorization and continuous monitoring for cloud products and services. Furthermore, the company has achieved FISMA compliance by following the data security guidelines established by FISMA and the National Institute of Standards and Technology (NIST).   “Rectitude 369 will continue to maintain current colocation facilities to support customers as they transition. Because Rectitude 369 is a partner of the seller, the transition is expected to be seamless. Our organization is committed…

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