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UNIFIED COMMUNICATIONS

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Primas Group has been chosen by Avaya, a leader in unified communications and contact center solutions, as a Technology Partner in the Avaya DevConnect program. Primas Group, an Independent Software Vendor (ISV) with 29 years of expertise, offers organizations enhanced customer experience workflows and pre-packaged, self-service automation in addition to personalizing their Avaya solutions. The company anticipates that by joining the Avaya DevConnect program, the company will be able to expand the reach of contact center agents. This advancement will also bring new technologies and cutting-edge AI together to create more intelligent digital interactions and automation in healthcare and other markets. The Primas Group innovation team is featuring previously unimaginable patient experience processes and revamping traditional consumer interactions. The company’s participation in the DevConnect program enables it to retain world-class compatibility with Avaya systems both in the cloud and on-premises, while also allowing for straightforward implementation. Primas…

Mitel, a global business communications provider, has announced that it has entered into exclusive negotiations with Atos to acquire Unify, the Unified Communications and Collaboration (UCC) and Communication and Collaboration Services (CCS) businesses of the Atos group. The proposed purchase would boost Mitel’s organizational scope,  worldwide revenues and  profitability. With a combined client base of more than 75 million users in more than 100 countries and a channel network of more than 5,500 worldwide partners, Mitel and Unify would become a well-established UC leader in the Americas and Europe. As part of the proposed agreement, Mitel would acquire Unify’s voice platforms, collaboration and contact center solutions, device and endpoint portfolio, and related intellectual property. A managed services company with a track record of assisting corporate businesses in digitally transforming their communications environments would also be added by Unify. This expansion is anticipated to further enhance Mitel’s capacity to…

  Artificial intelligence (AI) is currently one of the most talked-about and experimented-with technologies in practically every sector. Being amongst the most significant new technical advances, AI has major implications for Voice over Internet protocol (VoIP) and Unified Communications (UC).   With its numerous capabilities, VoIP telephony is already transforming the communication capabilities of many businesses. However, when AI technology becomes an active participant, the efficiency and potential of this market will skyrocket. So, let us see how AI will revolutionize and influence VoIP, and how this technology will become an essential component in all corporate processes. VoIP service providers are always adding new features to their VoIP services in order to attract consumers on both individual and business levels. With the inclusion of AI in communications, new market opportunities are anticipated to emerge. This is why AI has become an essential factor in several VoIP and business phone service…

GoTo, a platform for Unified Communications as a Service (UCaaS) and enterprise IT support, has announced the availability of IT helpdesk capability within GoTo Connect. End users may now submit a ticket from within the GoTo app, enhancing GoTo’s proficiency in IT support and administration and offering a consolidated view geared to help IT managers speed up response time.    Bringing flagship GoTo Resolve capability into GoTo Connect is one of many ways the firm has united its portfolio to maintain its dominance as the only vendor merging communications and IT support in one application.   In addition to putting key support functions inside GoTo Connect, GoTo has made it easier than ever for IT managers to combine their most important support and communication needs with a new GoTo Essentials bundle offering. Since GoTo is the only supplier that includes phones, meetings, messaging, and helpdesk ticketing in one application, customers…

Pragma has announced enhancements to its iPECS Cloud 5.0 UCaaS platform, which will broaden the product offering for channel partners. The iPECS Cloud platform upgrade adds a number of new capabilities to iPECS ONE and iPECS, Analytics and iPECS Cloud.   iPECS Cloud 5.0 includes enhancements to the iPECS ONE collaboration service as well as connectivity with Microsoft Productivity tools. Device integration for Android and iOS mobile users, as well as call recording and compliance tools have been added to iPECS ONE to improve the user experience and provide administrators and compliance teams with added confidence in controlling their voice interactions.   Pragma claims that the most recent version satisfies their shared commitment to enhancing customer experience with Ericsson-LG. Pragma continues to provide UCaaS tools and features through its alliance with Ericsson-LG, assisting their fast-growing reseller channel in dominating the industry.   IPECS Analytics is the offering’s focal point for…

‘Vodafone Business UC with RingCentral’ has been introduced to the German market by Vodafone Germany and RingCentral, a supplier of worldwide business cloud communications. The newly released Unified Communications (UC) platform combines RingCentral’s flagship offering, RingCentral Message Video Phone™ (MVP™), with Vodafone’s mobility and 5G technology.   Businesses now have another compelling option to migrate from their current infrastructure to the cloud thanks to this new unified communications solution. Vodafone Business UC with RingCentral enables staff to work from anywhere by providing a single app for team messaging, video meetings and a cloud phone system, and it provides a flexible yet dependable solution to handle the complexities of everyday work.   In order to make communication and collaboration easier, this highly secure system offers call recording, HD video meetings, and many other new features. End users will also benefit from the numerous distinctive features, such as the AI-based Advanced Meeting…

Rectitude 369, a technological solutions company specializing in cybersecurity, data center, cloud, networking and unified communications, has purchased Managed Hosting and Government Cloud Division from a Dallas-based IT solutions provider. Contracts and support of Managed Hosting and Government Cloud Customers will be transferred to Rectitude 369 as per the terms of the agreement.   Rectitude 369 has been granted FedRAMP permission as a result of the takeover. FedRAMP is a government-wide initiative that offers a consistent method of security evaluation, authorization and continuous monitoring for cloud products and services. Furthermore, the company has achieved FISMA compliance by following the data security guidelines established by FISMA and the National Institute of Standards and Technology (NIST).   “Rectitude 369 will continue to maintain current colocation facilities to support customers as they transition. Because Rectitude 369 is a partner of the seller, the transition is expected to be seamless. Our organization is committed…

Juniper Networks, an American multinational corporation that develops and markets networking products, has announced a partnership with PBX-Change, a VoIP and Internet service provider. From now on, PBX-Change will be able to introduce customers to the innovative Flexible Service Edge technology of Juniper’s Software-Defined Wide Area Network (SD-WAN), that provides business quality Unified Communications (UC) and business continuity services.   Combining Juniper’s Flexible Service Edge technology with the capabilities and features offered by PBX-Change will assist customers in optimizing their networks by providing high-speed priority services for critical business applications.   PBX-Change is Tampa’s leading provider of business voice and ultra-high-speed Internet services, specializing in voice, cloud and Gigabit + Internet services. The company is recognized for providing exceptional services to local and national customers.   Ryan Yaldor, CTO of PBX-Change, commented: “From the very beginning, our company’s cornerstone has been the dedicated, specialized service that we offer all of…

Ever since VoIP disrupted the telecom sector, things have never been the same. In today’s fast track world everyone is familiar with this technology. Maybe not by name, but certainly with the use of it. By using VoIP with a capable Internet connection, you can call anyone, anywhere in the world, without paying your network service provider for the call. Starting to sound familiar, right? Today, VoIP is the dominant force in telecoms and continues to grow in influence. VoIP is becoming more and more valued by the companies requiring communications, which basically includes every company in existence today. It is predicted that the VoIP market will grow by 12% between 2019 and 2025. All thanks to its low cost, decentralization and extensive capacity. It is clear that VoIP is adapting to the cosmopolitan era that Immanuel Kant philosophized about. It is clear – VoIP advancement continues to strengthen its…