In the face of declining shares, Vodafone’s bold recovery strategy is underway. The shift from a net profit to a loss has been attributed to several factors including missing operations, adverse foreign exchange movements, and losses from joint ventures. Nonetheless, CEO Margherita Della Valle is leading a restoration plan that includes improving customer service and expanding Vodafone Business.
Vodafone aims to bolster its shared operations with Accenture’s expertise, creating a strategic alliance that places emphasis on growth, customer service, and efficiency. Key investments into Vodafone’s in-house IT and networking unit “Vodafone Intelligent Solutions” (VOIS) will leverage Accenture’s proficiency in digital solutions and artificial intelligence. The partnership remains dependent on forthcoming definitive agreements, with hopes of conclusion by Spring next year.
The recent partnership between Plume, the cloud wifi platform provider, and one of India’s telecom titans, Reliance Jio, aims to deliver smart home services to almost 200 million properties. Subscribers will gain access to AI powered services offering a range of benefits, from adaptive wifi and performance optimization to enhanced cyber protections. Yet, with great expansion comes potential challenges, such as customer service and quality control.
Explore EE’s new ‘everything app’, aiming to centralize device sales and manage subscriptions. This all-encompassing platform offers the ability to purchase gaming accessories or trade devices. Alongside this, EE has introduced enhanced broadband and mobile packages, and a focus on personalized customer service. As the company confidently adjusts to its innovative role within the telecommunications landscape, competitors are left needing to pick up the pace.
TalkTalk, a renowned Broadband ISP, recently unveiled plans for a radical transformation. The organization aims to split into three distinct operations: business, consumer, and wholesale. As this change signals a departure for current CEO, Tristia Harrison, successors are already being primed. This strategic move aims to enhance customer service, streamline operations, and diversify investment routes, despite looming debts and past acquisition attempts. The complete ramifications of this crucial split unfold at Connected North 2024.
Disrupting the UK telecom marketplace, Jetty emerges as a transformative white-label platform, reshaping the customer experience pathway for fibre retailers. With a holistic approach integrating sales, order management, customer service and more, this platform allows Altnets and Communication Service Providers to focus on growth. Jetty’s unique selling point? Fully automated, compliant residential fibre customer journeys, the only SaaS in the UK offering this feature. Founded by visionaries Alex Hollingdale and Vinny Casey, Jetty foresees expansion across various product categories and geo-locations, promising limitless scalability in aiding telecom retailers’ success.
SK Telecom’s recent interest in burgeoning AI companies, especially in the AI Contact Center specialist, Persona AI, is undeniable. The partnership aims to revolutionize customer service through AI technology, reducing wait times and providing 24-hour service. However, challenges remain as AI tries to match the human knack for voice recognition and interpretation. SKT and Persona AI also plan to venture into voice recognition kiosks and voice-activated robots, capitalizing on a rapidly growing market.
Infobip secures leadership position in the CPaaS market for the second year, showcasing commitment to omnichannel communications. Outperforming competitors, IDC lauds Infobip for customer service, functionality, and more. Exciting times ahead with CPaaS X solution launch in May 2023.
Choosing the best SIP trunking service to meet your company objectives may be a challenging task. If you have spent any time researching telecommunications services, you will know that this sector is complex, tough to navigate and offers a myriad of solutions to choose from. SIP trunking services vary in terms of the types, quality and scope of services provided, as well as in terms of pricing and customer service. Selecting a solution can be difficult, but if you focus on what matters most, such as ser
NordVPN has launched Scam Call Protection for Android users in the US, offering real time alerts for potential scam calls. This privacy focused feature analyzes call patterns to detect fraud attempts without accessing conversations, helping users stay protected from phishing, identity theft, and financial loss.
