IBM and AWS are joining forces to enhance generative AI solutions. IBM Consulting will train 10,000 consultants in AWS generative AI by 2024, offering services like Contact Center Modernization with Amazon Connect. Sinch is partnering with Webex by Cisco to launch Sinch Calling with Webex, an integrated product combining messaging, meetings, and voice capabilities. Ooma is expanding its services to the Asia Pacific region to support IWG’s work solutions, providing phone and unified communications services. Connectbase is expanding data capabilities in The Connected World platform, offering detailed tenancy data for network operators expanding in the UK and Ireland.
BT and Immersive Interactive Ltd introduce the Immersive Spaces project across Northern Ireland. This 5G-enabled, interactive simulation offers a variety of experiences and learning opportunities for multiple sectors. The space offers a 360° view through HD projectors connecting to EE’s mobile network. Attributes like real-life scenarios, interactive elements, and sensorial enhancements are plunging users into exciting simulated realities. The technology has applications in training environments and sectors across the board, allowing users to step into realistic or imagined situations. Learn more about this revolutionary platform and its potential.
Wales’s leading alternative telecoms provider – Ogi – has revealed plans to bring full fibre connectivity to Tenby, one of Pembrokeshire’s most iconic seaside towns. Tenby is the latest of over 60 communities across south Wales to benefit from Ogi’s privately backed broadband rollout launched in 2021. Once work to connect around 5,000 premises in the town is complete, Ogi will be the leading alternative choice in much of west Wales.
Generative AI’s capacity to curate fresh content is piquing interest within the telecommunications domain with predictions of significant growth. A recent Altman Solon survey revealed that nearly half of the experts in this field are gearing towards adopting this technology within the forthcoming two years. Telecommunications companies are seen to utilize AI power initially to refine customer experiences. Alterations of these AI models to align with specific objectives and eventually, creating new industry-focused models are the subsequent phases. However, data protection concerns circulate around its adoption. Thus, an intricate balance must be reached in refining AI applications and ensuring data safety.
China’s immense 5G market pulses with new additions, logging nearly 17 million subscribers in August as migrations to advanced telecommunications networks grow. Still, this uptake signifies a dampening speed, attributed to the top trio: China Mobile, China Unicom and China Telecom, seeing a fall in new users compared to prior months. Abstract figures of network utilization and the quality of reception, however, leave much to be unraveled. The niche player, China Broadnet, despite a recent debut, experiences stiff competition, highlighting the difficulty of penetration amidst dominant forces.
Netcracker’s GenAI Telco Solution, a revolutionary tool that leverages generative AI models to enhance telecom operations, promises to reshape customer experiences and streamline automation. The tool facilitates personalised interaction while anonymizing telecom data and is compatible with widely used GenAI models. Amidst privacy and security concerns, it offers a secure gateway to harness telecom data, promising to boost business value extraction and maximize productivity.
Sinch, which powers meaningful conversations between businesses and their customers through its Customer Communications Cloud, today announced that Sinch MessageMedia’s industry-leading, two-way SMS and MMS capabilities are being integrated into HubSpot’s Service Hub. This new integration provides marketing, sales and service teams with a 360-degree view of customers’ communications all within the platform, ensuring full visibility across their business and consistent message delivery across channels.
Broadvoice collaborates with tech advisory firm, Bridgepointe Technologies Inc., enabling the latter to offer Broadvoice’s cloud communication services to mid-market clients. OpenAI’s latest release, GPT-3.5 Turbo, can now be fine-tuned by businesses, customizing it for specific tasks. Verizon, Ericsson, and MediaTek’s successful data sessions on Verizon’s 5G network pave the way for cost-effective 5G devices. Versa Networks achieves top scores in Gartner’s SASE report, streamlining security and networking solutions.
In an intriguing development, T-Mobile US will undergo a noteworthy operational shift. This involves a 7% workforce reduction, essentially 5,000 jobs, largely affecting corporate and redundant roles. This maneuver, stated by CEO Mike Sievert, aims to lessen costs in customer acquisition and retention while propelling operational efficiency. Amid a previous triumphant Q2 report, this unexpected announcement leaves a nuanced taste among the telecom firm’s workforce, promising an enthralling evolution for attentive stakeholders and observers.
Rogers Communications takes a gigantic leap forward, ushering in 5G services across Toronto’s subway system. While this promises enhanced network coverage and emergency call dependability, it raises concerns among competitors Bell and Telus, about potential market limitations. This unfolding drama in the Canadian telecoms industry draws the industry’s anxious gaze.