Ofcom discusses AI’s potential benefits and risks, examining its use in content and telecom industries and addressing concerns about malicious usage. The regulator works with companies to assess safety risks, implement mitigation strategies, and enhance transparency to protect users and promote responsible AI integration.
Amdocs unveils its AI-driven amAIz framework, revolutionizing telecom operations with advanced capabilities and natural language processing. Enhancing service quality and boosting operational efficiency, this transformative technology offers pre-built use cases and rapid implementation, while fostering customer engagement and streamlining processes.
The traditional customer lifecycle is changing, and businesses are increasingly looking for ways to reach new and existing customers on their terms. The most successful companies will be the ones that invest in technology that allows them to communicate with their customers in ways that are simple and personalized. SMS texting is now being used by an increasing number of companies across all sectors for advancing customer relationship management. As efficient and effective communication has always been a cornerstone of good customer service, companies that invest in a comprehensive SMS strategy are likely to gain a competitive advantage in the highly rivalrous multi-channel customer communications race. This article will explain A2P messaging, the advantages it may provide to your company, and how to make use of this technology. What is A2P SMS? A2P messaging, also known as application-to-person messaging, is an SMS messaging system in which a person receives messages…
NUSO, a global communication-focused software as a service (SaaS) company, has become a Cloud Peering Partner for Zoom Phone on Zoom’s Provider Exchange. This means that Zoom customers may now connect to the PSTN using NUSO’s carrier phone, allowing organizations of all sizes to enjoy a smooth and secure communication experience. The partnership combines Zoom’s cutting-edge Cloud Phone System with NUSO’s unrivaled customer service and security to deliver an efficient, trustworthy, and secure communication solution. NUSO’s real-time service provisioning enables faster and more dependable client experiences, and incorporating the SaaS companies calling into the Zoom Phone application is an exciting development for both organizations. Briana Sullivan, VP of Marketing at NUSO, said: “We are thrilled to announce our Cloud Peering Partnership with Zoom for Zoom Phone users. Integrating NUSO calling into the Zoom Phone application is incredibly exciting for our collective teams. We look forward to growing the NUSO and…
Primas Group has been chosen by Avaya, a leader in unified communications and contact center solutions, as a Technology Partner in the Avaya DevConnect program. Primas Group, an Independent Software Vendor (ISV) with 29 years of expertise, offers organizations enhanced customer experience workflows and pre-packaged, self-service automation in addition to personalizing their Avaya solutions. The company anticipates that by joining the Avaya DevConnect program, the company will be able to expand the reach of contact center agents. This advancement will also bring new technologies and cutting-edge AI together to create more intelligent digital interactions and automation in healthcare and other markets. The Primas Group innovation team is featuring previously unimaginable patient experience processes and revamping traditional consumer interactions. The company’s participation in the DevConnect program enables it to retain world-class compatibility with Avaya systems both in the cloud and on-premises, while also allowing for straightforward implementation. Primas…
Unified Office, a managed service company that provides cloud-based business communications services, has announced the availability of its new Alexa-powered AI-based Performance Notifications Suite. The suite incorporates Alexa-powered communications into Unified Office’s AI-based notifications platform, allowing clients to receive mission-critical notifications through Alexa-enabled products. The AI-based alerts platform from Unified Office is designed to provide organizations with enhanced visibility and convenience, allowing them to respond faster to events that may harm their business. The platform employs the latest advances in linear regression methods, predictive analytics and AI. The new Alexa-powered AI-based Performance Notifications Suite allows hotels to alert personnel with information such as how many guests are checking in or out, ordering room service, leaving early, and more. Restaurant owners may be provided with trend information and be informed of after-hours events. The suite works in conjunction with Unified Office’s Complete Connect Now business communications platform and…
GPT-4 is the latest artificial intelligence (AI) model produced by OpenAI, a San Francisco-based research lab. The AI model, which is intended to improve deep learning, is available to paying OpenAI users via ChatGPT Plus with a usage cap. Developers may join a waitlist to gain access to the API. GPT-4 is capable of handling more sophisticated tasks than its predecessor, GPT-3.5. This AI software version can generate text, process image and text inputs, and perform at a “human level” when related to a variety of professional and academic benchmarks. OpenAI spent six months “iteratively aligning” GPT-4 using lessons learned from an internal adversarial testing program and ChatGPT. The model’s skills extend beyond visual understanding; it can label and analyze relatively complicated images, as well as handle nuanced instructions. A number of high-profile clients are presently using GPT-4. Stripe uses GPT-4 to scan company websites and provide a…
When you hear the word “automation”, what do you think of? Increasing effectiveness and efficiency in business processes, right? One of those processes is communication with clients. The move to automate many facets of business communications has been steadily gathering pace. This advancement offers a variety of benefits that are essential for a business to prosper. Everyone involved in the communication process, from the client to the carrier, benefits from automated VoIP. With the advancement of technology, an increasing number of businesses are opting to automate their business communications. What is VoIP automation? In basic terms, VoIP automation is the use of technology to automate the execution of repetitive processes and activities wherever possible and desired, in order to save costs, improve productivity and simplify customer contacts. Call automation systems automate everything from dialing numbers to sending out messages, allowing your employees to speak with more people in…
Identifying new customers and generating revenue through sales prospecting is an essential part of business growth. Yet, it can be a challenging task that involves identifying the right prospects, determining the most effective strategy to connect with potential clients, and maintaining multiple channels of contact. To address these challenges, Ringover, a VoIP phone provider, has introduced Cadence, a multi-channel sales prospecting solution that helps small and medium-sized enterprises (SMEs) streamline their sales procedures and improve the effectiveness of their teams. Empowering sales teams with Cadence With Cadence, sales teams can create customized communication sequences for each type of prospect, such as calls, emails, SMS and LinkedIn messages. This approach allows sales personnel to communicate with clients across numerous channels, increasing the likelihood of a successful connection. Ringover’s sales prospecting tool was built by sales teams for sales teams in order to streamline the entire process of finding new…
Microsoft’s recently introduced AI-powered chatbot for its Bing search engine has received a lot of attention for all the wrong reasons. Users are complaining that the AI platform is behaving oddly and responding in impolite and hostile ways. This AI chatbot is part of a collaboration between Microsoft and OpenAI to challenge Google’s supremacy in search and AI. The AI software employs OpenAI’s GPT language model, which is presently in preview and only available to a limited number of users. The Bing subreddit is full of examples of the AI’s unusual behavior, such as arguments with people regarding dates and movie releases. In one interaction, the AI attempted to persuade a user that December 16, 2022, is a date in the future, rather than the past. Another user was accused of lying and wasting the chatbot’s time and resources. This is not unusual behavior for machine learning…
