Journey.ai, a trailblazing cybersecurity software company, has teamed up with Avaya, a leading contact center provider, to bolster security measures while enhancing the agent experience. The integration of Journey’s biometric authentication technology with Avaya Hybrid Cloud Services (HCS) offers a compelling solution for contact centers, replacing conventional password-based authentication with biometric verification.
Cisco to Acquire Accedian, Enhancing Service Assurance Cisco has announced its plan to acquire Accedian, a Canadian network optimization specialist, in order to improve its service assurance offerings and enhance the Cisco Networking Cloud. Accedian, known for its SaaS-first service assurance platform, has extensive experience in complex networks and will bring valuable capabilities to Cisco. The CEO of Accedian emphasized the importance of performance visibility and its role in automation, telco cloud environments, and 5G services. Cisco’s General Manager praised Accedian’s expertise and collaboration, and the acquisition is expected to be finalized in the first quarter of Cisco’s FY 2024, with potential benefits for Cisco’s service assurance portfolio and networking solutions. Read the full article BT and British Army Partner for Wide-Scale Wi-Fi Deployment BT and the British Army have entered into a multi-million-pound agreement to deploy managed Wi-Fi services, called MOD Wi-Fi, across 162 sites in the UK. The…
KT Corp aims to generate $773.1 million by 2025 from AI-based services, investing $5.4 billion by 2027. Focusing on robotics, healthcare, and education, their AI improvements include AI contact centers, logistics services, customized care plans, and the AI Food Tag, emphasizing the company’s innovative approach.
Telefónica Tech expands its global Cyber Security and Cloud operations with a new Digital Operations Center in Bogotá, offering extended support hours and further strengthening its worldwide presence with skilled experts. As a technology benchmark, the move highlights the growing importance of data security in digital transformation.
Japanese mobile operators KDDI and Rakuten Mobile forge a new roaming agreement to boost network coverage, enhance connectivity, and reduce financial burden while streamlining 4G infrastructure utilization and 5G network rollout.
US carriers to address airline safety concerns over C-band spectrum In an open letter, AT&T, Verizon, T-Mobile US and UScellular agreed to take voluntary steps to allay worries about aviation safety and allow these telecom companies to fully utilize their C-band spectrum. According to the letter, the steps are intended to minimize operational impact on C-Band operations and support full-power deployments across the C-Band spectrum. In the past, airlines have resisted the introduction of C-band spectrum for 5G services due to concerns over interference with aircraft altimeters. To assure the secure coexistence of C-band frequencies and radio altimeters, which are more than 220 MHz apart, the FCC has issued licensing and technical standards. Read the full article. Deutsche Telekom now owns a 50.2% stake in T-Mobile US According to CEO Tim Höttges, Deutsche Telekom now owns 50.2% of T-Mobile US, completing a long-term objective initially stated at the company’s 2021…
Vodafone Germany to cut 1,300 jobs in realignment efforts Vodafone Germany has revealed intentions to cut 1,300 positions in management, double functions, and areas with no direct customer interaction as part of a realignment and return to growth effort. In addition, the operator intends to establish 400 new customer-facing positions, resulting in a total loss of 900 positions. The decision comes on the heels of a 1.8% year-on-year decline in fiscal Q3 service income due to client losses in Germany, which is likely to be a special focus of cost-cutting efforts. Telecom companies such as BT and Orange Business have also recently announced layoffs. Read the full article. Five9 launches AI Summary tool for contact centers Five9, a cloud contact center service provider, has released Five9 Agent Assist 2.0 with AI Summary, driven by OpenAI’s language model technology. The solution produces summary highlights of client call recordings in seconds, decreasing…
Broadvoice recognized as a top UCaaS provider by TrustRadius In its Winter 2023 “Best of” awards, TrustRadius named Broadvoice, a provider of hosted voice and unified communications as a service (UCaaS), as one of the top three products for Best Relationship, Best Value for Price and Best Feature Set in the UCaaS category. The awards are based on key data and unbiased user ratings from July 1 to December 31, 2022. The b-hive unified communications technology from Broadvoice offers virtual contact centers, cloud PBX, UC, collaboration tools and the next-generation b-hive Communicator for employees to use in streamlining communications and collaboration capabilities. Read more at: https://tinyurl.com/237r7ms2 Zoho announces their Trident UC platform Trident, a new platform for collaboration, productivity and communication experiences, has been unveiled by Zoho Corporation. Trident provides users with a single platform and lessens tool ambiguity by bringing together mail, messaging, audio/video conversations, calendar, tasks, and more…
Deutsche Telekom named the most valuable brand in Europe The Brand Finance Global 500 has rated Deutsche Telekom (DT) the most valuable brand in Europe, bringing it up six places to 11th overall. The company ranks second amongst worldwide telecoms, trailing only Verizon and ahead of AT&T. Only Samsung, the Industrial and Commercial Bank of China and TikTok break the US company’s dominance of the top 10 most valuable brands in the world. Read more at: https://tinyurl.com/57u59bbw e& increases stake in Vodafone to 12% In recent years, Vodafone has suffered financial setbacks and investors have pushed the corporation to make adjustments and restore its fortunes. e& (previously Etisalat), one of Vodafone’s investors, has purchased a nearly 10% share in the company for £3.3 billion and has since steadily raised its stake to 12%. The transaction will provide e& with considerable exposure to a global leader in connectivity and digital services,…
TextNow to pay off $50,000 worth of phone bills TextNow, a mobile app that provides free cellular and WiFi-enabled phone service, said that it will start the holiday season by paying off $50,000 in phone bills owed by selected phone company customers. The company is aiming to promote consumer knowledge that they may cancel their pricey phone service subscriptions. TextNow has identified individuals who are in great need, such as single parents, veterans, students, and people impacted by job loss, sickness, injuries, or recent losses. Read more at: https://tinyurl.com/yckux44v Cisco releases its annual Security Outcomes Report This week saw the release of Cisco’s annual Security Outcomes Report. 62% of the companies questioned reported having encountered a security incident that affected their business in the last two years. Ransomware occurrences, outages, and network or data breaches were the most common types of incidents. Security resilience is a top issue for 96%…
