News Roundup

A quick roundup of the news in Telecoms | Week #3

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Deutsche Telekom named the most valuable brand in Europe

The Brand Finance Global 500 has rated Deutsche Telekom (DT) the most valuable brand in Europe, bringing it up six places to 11th overall. The company ranks second amongst worldwide telecoms, trailing only Verizon and ahead of AT&T. Only Samsung, the Industrial and Commercial Bank of China and TikTok break the US company’s dominance of the top 10 most valuable brands in the world.

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e& increases stake in Vodafone to 12%

In recent years, Vodafone has suffered financial setbacks and investors have pushed the corporation to make adjustments and restore its fortunes. e& (previously Etisalat), one of Vodafone’s investors, has purchased a nearly 10% share in the company for £3.3 billion and has since steadily raised its stake to 12%. The transaction will provide e& with considerable exposure to a global leader in connectivity and digital services, as well as enabling them to expand their international portfolio.

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NEC Corporation of America and T-Metrics partner to deliver contact center solutions

NEC Corporation of America, a provider of advanced IT and networking solutions, and T-Metrics, a provider of next-generation omnichannel contact center systems, have announced a strategic go-to-market alliance. This relationship will give organizations complete control over their ability to deliver seamless contact center experiences across multiple touchpoints within an on-premises business model. By combining T-Metrics’ contact center solution with NEC’s UNIVERGE SV9500 communications platform, the agreement enables enterprises to take control of their contact centers with a comprehensive range of sophisticated communications tools and capabilities.

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GoTo integrates with Miro to enable real-time collaboration

GoTo, a provider of business communication technologies, has announced a new integration with Miro, an online visual collaboration platform. Customers of GoTo Connect, GoTo Meeting and GoTo Training may now utilize Miro’s platform for meetings and training sessions, providing real-time communications for a virtual or hybrid workforce and helping organizations negotiate the need for hybrid and remote operations. Businesses will be able to communicate on a Miro board from within the GoTo app, utilize creative tools for real-time collaboration, and build a whiteboard without having a Miro account.

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8×8 launches Customer Labs open beta program

The 8×8 Customer Labs open beta program has been launched by 8×8, a major provider of integrated cloud communications platforms. By allowing customers to offer instant feedback and guidance to 8×8, the initiative will speed innovation, enhance out-of-the-box quality, and guide the future of the 8×8 XCaaS platform. As part of the launch of 8×8 Customer Labs, 8×8 is introducing a pilot beta program for contact center supervisors. This will enable the company to test the upcoming product and provide direct feedback for its continual development. This program will ensure contact center leaders have the tools and data insights needed to ensure that their teams deliver a superior customer experience.

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