The European Commission has launched a thorough investigation into UAE-based telecom company e&’s acquisition of PPF Group’s telecom operations in Eastern Europe. This move excludes PPF Telecom’s Czech business.
Reports from Reuters suggest that Saudi Arabia’s STC group is contemplating a significant move in the European telecom market by considering the acquisition of United Group, a prominent player in both telecommunications and pay-TV sectors. Citing three anonymous sources familiar with the discussions, the potential takeover could mark a substantial shift in the industry landscape.
AI and Machine Learning (ML) are transforming VoIP, enhancing communication efficiency and cost-effectiveness. This integration offers features like real-time call quality optimization, personalized user experiences, and advanced IVR systems. AI-powered analytics unlock valuable insights and improve security. The future holds seamless IoT connectivity and a redefined way we connect through VoIP.
At Avaya Engage, its premier customer experience event, Avaya, a global leader in Customer Experience solutions, unveiled a series of important enhancements to the Avaya Experience Platform™ (AXP),that further Avaya’s leadership in Enterprise CX as well as its commitment to delivering Innovation without Disruption. Avaya’s robust and comprehensive CX platform, trusted by large Enterprises globally, empowers customers to maintain their core capabilities while evolving through flexible innovation paths, including on-premises, private cloud, public cloud, or hybrid deployment models.
South Korean telecommunications giant SK Telecom has secured approval from the International Telecommunication Union’s Telecommunication Standardization Sector (ITU-T) for its proposal to standardize technology for AI data centers. This development marks a significant step forward in establishing international norms for AI-related technologies in data centers.
Alianza, Inc., the leading cloud communications platform for service providers, announced CLOUDEDGETM with new capabilities for telecommunications service providers (telcos) to streamline migration of legacy voice infrastructure to the cloud. The new access control solution offers a low-risk path for telcos to reduce operating complexity and gain network management efficiencies while also accelerating the path to service innovation.
Exceptional customer support and VoIP technology are indispensable for businesses aiming to thrive in today’s competitive landscape. By prioritizing customer satisfaction and leveraging VoIP’s benefits, companies can ensure prompt responses, enhanced call quality, and streamlined processes, ultimately fostering loyalty and driving growth.
CSPs have been investing heavily in network technology to reduce expenses, but legacy voice infrastructure is holding them back. Cloud transformation can deliver better customer experiences, reduce costs, and increase scalability. AI will change customer engagement and revenue generation, with GenAI offering SMBs deep analytics from customer conversations. CSPs should focus on a modern, digital-first customer experience with self-service options. Alianza offers a cloud communications platform to simplify migration and operations for CSPs.
LogRhythm, the company helping security teams stop breaches by turning disconnected data and signals into trustworthy insights, is holding its revamped cybersecurity summit, RhythmWorld Europe, to elevate cybersecurity collaboration. RhythmWorld Europe will bring together industry experts and professionals to share key knowledge to overcome the most pertinent modern threats. The summit returns for a second year following its successful European launch in 2023 and will take place on 30th April 2024 at CodeNode, London.
President Yoon Suk Yeol recently detailed South Korea’s aggressive moves to establish its supremacy in the global semiconductor sector, including a staggering $6.94 billion commitment to AI by 2027. Amid fierce competition, South Korea’s largest telecom firm, SK Telecom, is paralleling governmental efforts with its own investment in AI firms.
