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Conn3ct snaps up ICR Speech Solutions and Services

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The Apiary Capital portfolio company Conn3ct, a provider of unified communications, contact center and global network service solutions, has acquired ICR Speech Solutions and Services Limited (ICR), a highly specialized speech application development company involved in interactive voice response (IVR) and next-generation speech bot technology. Conn3ct said that this acquisition is a major event in the company’s strategy, and adds important skills and intellectual property to IVR, which is essential for delivering an optimum call center customer experience. According to a statement, this partnership with ICR will enable Conn3ct to offer a fully automated caller experience, where complex queries are quickly identified and routed to a live agent. IVR is a critical contact center technology that provides the initial response to the calling customers before they reach an agent. Substantial advances in technology and the introduction of artificial intelligence and machine learning have driven IVR from basic call management to…

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A quick roundup of the news in Telecoms | Week #26

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Ujet raises $55 million to expand cloud-based customer support platform Ujet, a leading provider of cloud contact center software, has secured USD 55 million in Series C funding to expand its sales and marketing teams at home and internationally, as well as launch new products and features. The San Francisco-based company already claims to have several high-profile clients, including Google, Instacart, and PayPal’s iZettle. Ujet enables customers to contact support teams through voice, email and messaging, and integrates smartphone cameras so they can easily submit photos and videos documenting problems. With this funding, the company is now well-positioned to capitalize on the increased demand for cloud-based contact center technology. Read more at https://tinyurl.com/y8ayek29 UK security officials tell telcos to stock up on Huawei gear – report The National Cyber Security Centre (NCSC) has suggested that UK telecoms operators stockpile critical equipment to ensure the sustainability of telecoms infrastructure, as political…

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A quick roundup of the news in Telecoms | Week #24

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Ireland’s GoMo goes for more as it hits 200,000 customers Virtual network operator GoMo, the budget mobile brand of Irish telco Eir, has reached 200,000 customers, since launching only eight months ago. The company exists entirely as a digital brand, requiring customers to sign up online to be mailed a SIM card. This “digital-first” approach even extends to customer service, which is available only through online chat, without accessible call centers. GoMo uses Eir’s network and offers 99 percent population coverage and over 97 percent 4G coverage. Since its launch, GoMo has gradually increased its customer base, with figures from the Irish regulator suggesting that the majority are migrating from rivals Three and Vodafone. Read more at https://tinyurl.com/y7uwytwt JSonar raises $50 million for AI-powered database security products Database security startup jSonar has secured USD 50 million, which it plans to put toward R&D and go-to-market efforts. The company said that its AI-powered solutions help users…

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A quick roundup of the news in Telecoms | Week #23

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Spanish telecom operator MasMovil agrees $3.3 billion private equity bid KKR, Cinven and Providence have made their Public Acquisition Offer for Spanish telecoms operator MasMovil. The three venture capital funds have proposed to pay EUR 22.5 per share of the telco, which is valued at almost EUR 3 billion. According to the statement, KKR, Cinven and Providence will pay a 20 percent premium on the current MasMovil share price. Meinrad Spenger, MasMovil Chief Executive, said that they have signed an agreement with the bidders on a deal which would be “beneficial for the shareholders and other stakeholders in the company.” Furthermore, the bidders noted that they would maintain continuity in MasMovil’s strategy, staff and executive team. Read more at https://tinyurl.com/y754vsc9 Google Cloud signs major UK government deal The technology giant Google Cloud has signed a Memorandum of Understanding (MoU) with the Crown Commercial Service (CCS) to make its cloud solutions…

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A quick roundup of the news in Telecoms | Week #22

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Telefonica offers IoT, blockchain and AI technology to support start-ups in Spain, Germany and the UK Telefonica has launched its ‘Activation Programme’, a new initiative designed to help start-ups and SMEs in Spain, Germany and the United Kingdom to accelerate their business via IoT, blockchain and AI technologies. The global telecom giant said it will provide selected start-ups with access to its proprietary technology platforms free of charge for a period of six months. Irene Gomez, director of Connected Open Innovation at Telefonica, said, “Collaboration is more important than ever, which is why at Connected Open Innovation we want to help start-ups scale by giving them access to our technology platforms through the use of APIs, which are free, agile and simple.” Read more at https://tinyurl.com/y7n5f9cp T-Mobile customers can send RCS messages to Android users worldwide T-Mobile US, one of the largest providers of wireless voice and data communications services…

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A quick roundup of the news in Telecoms | Week #21

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Openreach adopts Nokia’s 10Gbps FTTP broadband kit for the UK The Finnish telecom equipment manufacturer Nokia has announced that Openreach will deploy its next-generation fiber solutions. This will help meet Openreach’s target to bring ultra-fast and reliable broadband access to 20 million homes across the UK by the mid-to-late 2020s. Clive Selley, CEO of Openreach, said, “This new digital platform will help our economy to bounce back more quickly from the COVID-19 pandemic – enabling people to continue work from home, and millions of businesses to operate seamlessly online for decades to come.” This supplier agreement also marks a shift away from reliance on Huawei equipment for the UK’s largest broadband networks. Read more at https://tinyurl.com/yb6cj6jn Google and Apple’s joint COVID-19 contact tracing API now available to health authorities Apple and Google have released the first public version of their jointly developed API for COVID-19 tracing apps. This software will enable public health authorities to…

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A quick roundup of the news in Telecoms | Week #19

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Liberty Global and Telefonica to merge their U.K. operations creating the leading fixed-mobile provider in the country Virgin Media, Liberty Global’s cable operator, and Telefonica’s mobile carrier O2 have announced an agreement to merge their UK operations in a 50-50 joint venture between the two companies. This mega-deal is valued at GBP 31.4 billion, with O2 worth GBP 12.7 billion and Virgin Media valued at GBP 18.7 billion. According to the announcement, this combination will create a stronger fixed and mobile competitor in the UK market, supporting the expansion of Virgin Media’s giga-ready network and O2’s 5G mobile deployment for the benefit of consumers, businesses and the public sector. The transaction is expected to close in mid-2021. Read more at https://tinyurl.com/yc42j66f Ericsson ‘talking to advisers’ about selling $1.2bn number portability unit Ericsson’s largest shareholder Cevian Capital has advised the communications equipment supplier to sell its 83.3% stake in the US number portability company Iconectiv, formerly known as Telcordia. For the past several years,…

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A quick roundup of the news in Telecoms | Week #17

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Google rolls out BeyondCorp for secure remote network access without a VPN Google has launched BeyondCorp Remote Access, a new security service designed to provide remote access to internal systems without using a virtual private network (VPN). This new cloud-native security product is based on a “zero-trust approach” and is founded on a system that Google originally built for internal use almost a decade ago. Google said that when the number of remote connections suddenly increases, the VPN architecture may not be able to handle the load. BeyondCorp Remote Access includes a database of every device authorized to connect, a security certificate installed on that device, and integration with a human resources database containing information about usernames and group memberships. Read more at https://tinyurl.com/ya4hhtsk Zoom adds encryption as it passes 300 million daily users Zoom Video Communications has launched an update of its virtual meetings software, adding encryption and new…

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A quick roundup of the news in Telecoms | Week #16

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Verizon buys Zoom rival BlueJeans for less than $500 million Verizon Business has announced a deal to purchase enterprise-grade video conferencing platform BlueJeans, thereby expanding Verizon’s unified communications portfolio and improving its service for business customers. This acquisition shows that the company is also trying to capitalize on the current trend of remote employees making extensive use of online services such as Zoom, Slack and Microsoft during the pandemic. BlueJeans has more than 15,000 customers, including Facebook, IBM-owned Red Hat, ADP, Zillow and LinkedIn. The deal is worth USD 500 million and is expected to close in the second quarter of 2020. Read more at https://tinyurl.com/yd9qtfhg Apple’s new iPhone SE is surprisingly powerful for $399 Apple is launching iPhone SE 2020, the second generation of its cheapest smartphone in the iPhone lineup, priced at just USD 399. The iPhone SE runs on Apple’s latest A13 Bionic chip that enables great battery…

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