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International Telecom Union (ITU) details the four principles of telecommunication for sustainability

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The secretary-general of the International Telecommunication Union (ITU), Zhao Houlin, explained at a press conference in Geneva, Switzerland, that infrastructure, investment, innovation and inclusion, or the “4 I’s”. Those pillars for information and communication technology (ICT) will be an obligation to reach the UN Sustainable Development Goals (SDG), especially for the next ten years. Infrastructure are essential to hold any economy based on communication and high tech. The future of digital economy in sustainable cities, will largely be based on the capacity to construct strong equipments for those infrastructures, not only to connect people but also objects. Strong investments are fundamental for the development of ICT. In order to see progress on SDG, innovation in the domain of finance will be needed and a mix between public and private investors is one of the solutions. Opportunity is only possible with innovation, thus small companies that base their growth and survival…

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Telecom News

China Telecom Global and Global Switch announced a partnership

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A worldwide partnership between CTG (China Telecom Global) and Global Switch was made official. It will allow the two companies to offer Data Centre Network solutions to customers globally. Global Switch already operates, develops and owns carrier and cloud-neutral data centres, that are located in Europe, and the Asia Pacific area. As a part of its services, it provides IEPL (international ethernet private lines), IPLC (international private leased circuits), VPN and IP transit. Deng Xiaofeng, CEO of CTG, expressed his satisfaction : “The collaboration will bring significant value-adds to our existing and future customers, fuelling their development and success with resilient and mission critical data centre network infrastructure.” John Corcoran, CEO of Global Switch, added: “This agreement with China Telecom Global is recognition of Global Switch’s continued commitment to providing customers with industry-leading facilities and solutions across our global portfolio. This initiative will further enhance access to our extensive connectivity…

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Telecom News

Cooperation between HGC and China Telecom in optical fiber connection

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China Telecom (China Telecommunication Corporation) and HGC (formerly Hutchinson Global Communication) will be working together in building a carrier-to-carrier fiber optic connection on the Hong Kong-Zhuhai-Macau Bridge. HGC, founded in 1992 under British ruling, is the leader in fixed-line operators. It also has an extensive number of infrastructures outside of Hong Kong. It is also one of Hong Kong’s main Wi-Fi provider with 29,000 hotspots. It is now owned by I Square Capital, under Asia Cube Global’s infrastructure. On the other hand, China Telecom is the most important state-owned telecommunication company in China. It manages the third largest broadband network in the world. Their internet offers has 160 million subscribers, and the customers’ number of their mobile service is 260 million. This Bridge connects Zhuhai, up north Macau, Macau itself and Hong Kong. It is set to open for vehicles on July 1rst 2018. It will also be used for…

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Telecom News

India: the telecom regulator opens the gates for VoIP

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In India, the TRAI (Telecom Regulatory Authority of India) recommended that providers will be allowed to offer app-based VoIP services through Wi-Fi. Those calls will be considered the same way as classic calls. Thus the operators will have to have to follow the rules forme the TRAI. The consequences are interesting for a country that can be subject to issues on phone connectivities to the network. With this recommendation, you can now have the service from your regular provider with one phone number, and get the app of that same company, and use the same number for both. However, you can also download the app from another provider and get another phone number for VoIP, and use it through Wi-Fi. The infrastructures in India, using circuit switch, was not seen as efficient enough for VoIP, but the issues on call drops needed to be addressed. This explains why the TRAI…

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M&A

T-Mobile – Sprint, merger talks back on !

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Sprint and T-Mobile, two important mobile operators in America, have resumed discussions on a merger of their activities in the United States. In the world of telecoms, it seems that there are some things that never end. In the US, the prospect of a marriage between the mobile operators, T-Mobile and Sprint, regularly makes headlines. According to the Wall Street Journal, discussions have recently resumed between these two players, respectively number three and four of the market, behind the unstoppable tandem formed by the giants Verizon and AT&T. According to the business daily quoting sources familiar with the matter, the negotiations are “at a preliminary stage”. With all the failures of mergers that they faced in the past, we understand that the two boards are cautious … As a reminder, the two actors had once again attempted to join forces late last year. But they failed to reach an agreement, ending their…

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People & Interviews

Communicating with the world: Lina Zaboras, CEO of DIDWW

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Fundamentally, Lina Zaboras is a people person. First thing every morning, the CEO of DIDWW devotes her time in walking through the company offices and taking the pulse of the team, because, as she says, “to us, relationships are everything, and only by developing personal connections, can we make a difference.” DIDWW views its staff as the distinction that makes the company successful. “We don’t see ourselves as producing products; rather, our people develop solutions,” Zaboras points out. “Almost every customer has very individual requirements, and it’s only by having dedicated and knowledgeable staff who can properly understand their challenges, that they can be confident of receiving a communications solution that will meet their needs.” Lessons learned outside the business Lina Zaboras’ appointment as the CEO of DIDWW was somewhat unusual. While she had ample skills and determination to take the business forward, her professional background in languages and education was very far…

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Advantages of using Softphones
Guides & Tips

Softphones: What are the Advantages of Using them?

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Softphones have become very popular across the world due to its cost-effectiveness, the multiple features offered by the software and the ability of the device to offer unified communications, including voice, video, instant messaging and fixed-mobile convergence. The 6 Benefits of Using Softphones: Cost of softphones Softphones are inexpensive and many products are available free of charge. In addition, softphones allow expensive desk and SIP phones to be replaced, and the cost of maintaining this hardware is no longer a consideration. Any upgrades to the softphone are generally free-of-charge and are easily installed without requiring expensive technical assistance. Save on calls In general, VoIP-to-VoIP calls are completely free. International and long-distance rates are much lower when using a VoIP softphone versus traditional telephony, so those making regular or frequent calls out-of-state or country can effect significant cost savings. Also, traditional landlines require a high general operating fee in order to…

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Cloud PBX
Guides & Tips

How to Choose a Cloud PBX Provider

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When using a cloud PBX, customers have access to advanced features and enterprise-level functionality, while enjoying reduced infrastructure costs and minimized system administration concerns. However, you should diligently compare providers to ensure that you do not subscribe to a service that does not fit your needs and goals. This article lists some points to consider before committing to any hosted PBX phone service provider and should assist you in choosing a service that meets your communication needs. Are my feature set requirements satisfied? Before you start looking for a provider, you must compile a list of features that are essential to your business model and operational requirements, and also consider what features you might need in the future. In many cases, the cloud PBX provider charges for a specific set of features, or bills on a per-feature basis. Therefore, it may be useful to differentiate between “must have” features, and…

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Call centers inbound calling
Telecom News

Call Center Challenges: Inbound Calling in Focus

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Call centers are at the front line of customer service and are expected to run at peak efficiency while maintaining a high call volume. There are many challenges in managing and operating a call center, one of them being securing inbound calling services that meet both current and future needs. Voice support serves as the backbone for the call center, and it is short-sighted for a brand to risk their reputation by exposing consumers to a substandard voice product. Management is constantly concerned with basic communication issues. Are callers getting a busy signal? Are calls being dropped? Is the voice quality satisfactory? At the same time, the concurrent call requirements have to be managed, to ensure sufficient capacity without wasting money on excess channels. Furthermore, in recent years, organizations have seen their customer base contact them not only through more media channels but also from diverse locations around the globe.…

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How to choose a DID provider?
Guides & Tips

How to Choose the Right DID Provider

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The VoIP industry is booming, and this has created a significant demand for DID (Direct Inbound Dialing) services and choosing a DID provider has become harder. Very often, these services are essential to the basic premise of the business or enterprise; incoming calls should reach their required destination efficiently with the proper quality and expected reliability. In all likelihood, voice support serves as the backbone for your business, and it is short-sighted to risk your reputation by exposing employees and consumers to a substandard voice product. Selecting a provider that satisfies your requirements for coverage, quality, scalability, and pricing is a complex issue, and some of the essential criteria to consider during this decision process are: Global Coverage Ensure that your DID provider includes the geographic coverage of numbers that you require for your business, including toll-free, local, mobile, national and SMS-enabled numbers. In addition, the provider should be actively…

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