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AT&T has finalized the sale of its cybersecurity division, marking a pivotal moment in the company’s strategic realignment. The division has been transitioned into a new independent entity known as LevelBlue, backed by majority owner WillJam Ventures. This move sees LevelBlue emerge as a standalone managed cybersecurity services business with a global presence spanning 10 countries and boasting a workforce exceeding 1000 employees.

Infobip, the global cloud communications platform, and Nokia today announced a partnering agreement that will enable the global developer community to leverage both companies’ Application Programmable Interface (API) platforms to build a wider array of telco network powered applications faster for consumer, enterprise and industrial customers.

A recent report from Verizon Business has highlighted a significant surge in cyberattacks driven by the exploitation of vulnerabilities, accounting for 14% of all breaches in 2023. The report, titled the Data Breach Investigations Report (DBIR), analyzed a record-high 30,458 security incidents and 10,626 confirmed breaches last year, marking a two-fold increase compared to 2022.

CSPs have been investing heavily in network technology to reduce expenses, but legacy voice infrastructure is holding them back. Cloud transformation can deliver better customer experiences, reduce costs, and increase scalability. AI will change customer engagement and revenue generation, with GenAI offering SMBs deep analytics from customer conversations. CSPs should focus on a modern, digital-first customer experience with self-service options. Alianza offers a cloud communications platform to simplify migration and operations for CSPs.

Broadvoice, a provider of omnichannel contact center platforms and unified communications for small and mid-market enterprises and BPOs, has been recognized for its outstanding customer satisfaction strategy. The company’s Broadvoice Success Program has been awarded a Bronze Stevie Award for Best Customer Satisfaction Strategy. Judges praised Broadvoice’s approach as “impressive” and “significant,” highlighting its exceptional commitment to client satisfaction.