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Europol, the European Union’s police agency, has published a report stating that telecoms fraud is costing over 29 billion Euros every year. The survey on cyber-telecom crime was conducted by Europol’s European cybercrime center (EC3) and cyber security specialist Trend Micro. This report underlines that telecom fraud is becoming a low-risk alternative to traditional financial crime, and due to the reduced cost and increased availability of hacking equipment, this type of fraud is on the rise. According to Europol, the most common methods of telecom fraud are vishing, where people are persuaded to disclose personal details, Wangiri, where people are tricked into calling back to expensive numbers, and international revenue sharing fraud (IRSF) that is claimed to be “the most damaging fraud scheme to date”. Describing IRSF, Europol stated: “It involves transferring monetary value from one carrier to another, based on the inter-carrier trust between telecom operators. Patient fraudsters…

Oculeus, an innovative telecommunications software provider from Germany, has announced the launch of a cloud-based fraud protection service. The new solution, branded with the name Oculeus-Protect, is designed to meet the growing needs for security in the enterprise telecoms industry. The new fraud protection service is supported by the company’s regional cloud environment, and is currently available throughout Europe, and North and South America. The software provider defines the new service as “a real-time telecoms fraud protection service that provides enterprises an intelligent and automated framework to efficiently prevent false charges resulting from unauthorized usage of enterprise telecommunication channels by cybercriminals and other perpetrators of telecom fraud”. They claim that the software is able of block fraudulent telecommunications traffic within milliseconds, and have positioned the service to be totally independent of user’s telecommunications service provider. “There is a clear and definite need for our new telecoms fraud protection service,”…

Vodafone New Zealand recently announced it will be the first telecommunications company to launch an Intelligent Digital Human in cooperation with a Kiwi company, FaceMe. While the identity of the Digital Human should be revealed within the next two months, it is already clear that the AI-based assistant will be of great benefit in improving the self-service experience for Vodafone’s customers, and allow staff to devote time working with more complex customer demands. “Great customer experience happens through meaningful conversations.  FaceMe has evolved AI technology to create Intelligent Digital Humans that are human-like in their appearance and interaction. Thanks to machine learning, they are capable of continuously learning how to anticipate our customers’ needs and better serve them,” explained Vodafone’s director of Customer Operations, Helen van Orton. Orton emphasized that this initiative is not a replacement for front-line customer service, but will rather aid in maximizing staff…

Digi Spain’s planned IPO could reshape Spain’s telecom and VoIP market, as low-cost challenger Digi Communications seeks fresh capital for expansion. With anchor investor backing, fierce competition from Telefónica, Vodafone Spain and MásOrange, and rising demand for affordable connectivity, the listing tests investor confidence in Europe’s disruptive communications model strategy.

BT Group and Verizon are forming a 50/50 global enterprise venture to deliver managed VoIP, voice, SD-WAN, MPLS, cloud connectivity, and security services across 180 countries. Targeting multinational businesses, the AI-ready platform promises simpler global communications, stronger compliance, and scalable connectivity without merging physical telecom networks or heavy acquisition complexity.

Voice AI is transforming the telecommunications sector, offering innovative ways for companies to engage users. Martin Rueckert, Chief AI Officer at Tallence, highlights Voice AI’s potential to revolutionize telecoms, moving beyond traditional services. Tallence’s THOR platform enables seamless Voice AI integration, allowing telecom providers to craft tailored solutions effortlessly.