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contact center
Telecom News

DIDWW and Daktela team up for extended contact center reach

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To keep up with rising customer expectations, contact center service providers strive to offer a broader range of services and expand their area of coverage. The Czech technology company Daktela, that specializes in providing complete solutions for contact centers and customer communications, has announced a strategic partnership with DIDWW, a global telecoms operator that offers premium quality VoIP communication and SIP trunking services for businesses and telecom carriers all over the world. As part of this cooperation, Daktela will benefit from DIDWW’s extensive virtual phone number coverage, allowing its contact center business to grow and operate efficiently across multiple countries and territories. While maintaining one of the largest VoIP cloud infrastructures in Europe, Daktela continues to expand its market presence globally. For this purpose, the company will use the DIDWW API and online portal for immediate service provisioning. In addition, Daktela will also utilize DIDWW’s fully compliant global…

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a quick roundup
Telecom News

A quick roundup of the news in Telecoms | Week #23

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SoftBank aims at providing connectivity from space SoftBank has announced that it will begin promoting the roll out of Non-Terrestrial Network (NTN) solutions that provide connectivity from space and the stratosphere. SoftBank NTN solutions will include the Geosynchronous Earth Orbiting (GEO) satellite NarrowBand IoT (NB-IoT) services provided by Skylo Technologies. The two companies recently agreed to cooperate in offering satellite services in Japan. SoftBank’s NTN portfolio of solutions will also include Low Earth Orbit (LEO) satellite communications provided by OneWeb, and High Altitude Platform Station (HAPS) stratospheric telecommunications platforms provided by SoftBank’s subsidiary HAPSMobile. Read more at: https://tinyurl.com/murtvfhr Black Lotus Labs uncovers hacktivist campaign Black Lotus Labs, the Lumen Technologies security threat intelligence division, has presented evidence that hacktivists have recently attacked switches and routers in a minimum of 100 organizations. The hacktivists managed to access those Internet-connected devices because of an incorrect Cisco Systems Smart Install configuration. The Black…

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quick roundup
Telecom News

A quick roundup of the news in Telecoms | Week #49

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Softbank invests $700m in Sinch The Japanese operator Softbank has invested heavily in the Swedish software company Sinch. According to Sinch, it will use the profit to finance further mergers and acquisitions. The Japanese company acquired a portion of the newly issued shares in Sinch, as well as some existing ones, from various major shareholders. The total share expenditure amounted to approximately $698.5 million. Sinch said that it will use the proceeds from the shares primarily for beef up its financial flexibility for undertaking new acquisitions. Sinch announced two takeovers, one of Brazil’s CRM Wavy for $119 million, as well as the SAP Digital Interconnect deal, which was a cash and debt-free transaction valued at approximately $270 million. Read more at: https://tinyurl.com/y5wgysrb Telefónica recently deployed nodes in Seville, Spain Telefónica has for the third time deployed edge nodes in its home country of Spain, recently launching this infrastructure in Seville.…

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Vonage
Telecom News

Vonage to drive Fisher & Paykel customer service communications

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Vonage, a global provider of VoIP business communications, has been selected by global appliance maker Fisher & Paykel to promote customer service communications to their clientele in Australia, New Zealand, Singapore, United Kingdom and the US. The company now uses Vonage’s messaging API to offer customers on-the-spot support notifications for maintenance via SMS. The API also helps businesses improve post-sales, especially regarding the way customers can provide feedback when services have been completed, so that the company can continually improve their services. In addition, the Vonage Messages API, built into the Fisher & Paykel platform, provides automatic and instant SMS confirmations and reminders for all technician appointments. This platform also includes self-service links for customers to easily cancel or reschedule an appointment. Fisher & Paykel Appliances EVP Marketing and Customer Experience, Rudi Khoury, commented: “Today’s customers want to be responded to instantly. They want regular updates from businesses…

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DIDWW
Telecom News

DIDWW to release API with significant functionality improvements

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DIDWW, an Irish-based telecom operator providing global telecommunication services, has announced the news of its upcoming new and improved API functionality. These updates will assist customers to fully automate their telephony  processes  and allow for the complete integration of their operational components into the DIDWW customer service portfolio. The company is continually striving to increase the functionality of its services, and in order to achieve that, they are upgrading their platform by accelerating processes with automation. Because of its established priorities, DIDWW plans to make all of its user panel features available through the API, in order to optimize the speed of operations and improve process automation. The current API is designed for telecom operators, making it possible for them to perform a wide range of actions, while helping to automate and further bolster their services. Some of the features include worldwide ordering and setting up of phone…

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RingCentral
Telecom News

RingCentral introduces new SMS services

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RingCentral, a US-based provider of high-performance cloud communications and collaboration solutions for businesses, has announced a new high-volume and fully integrated SMS service that allows businesses to send SMS messages and updates to their customers promptly and seamlessly. Developers can build custom applications by using the  Application Programming Interface (API) that interfaces with RingCentral’s business communication platform. RingCentral also provides a service with pre-built applications that can be obtained from the RingCentral App gallery. By using RingCentral phone numbers for bulk SMS messages, companies can send one-time messages or bundle requests. In addition, the company supports message insights, such as status, logs, storage and analysis for more progressive compliance. The API also permits RingCentral customers to use SMS for services such as mass marketing, automated messaging, customer surveys, chatbots, two-factor authentication and one-time passwords.  The API is currently in beta version and available as part of RingCentral’s…

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Twilio and Segment
Telecom News

Twilio to acquire startup Segment for $3.2B

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Twilio, a USA-based cloud communications platform, on Monday announced its largest acquisition to date. The company is buying the customer data startup Segment for $3.2 billion in Twilio Class A common stock, on a fully diluted and cash free, debt free basis. Segment is a customer data platform (CDP) that helps collect, clear and manage customer data. This platform allows organizations to move customer data from one application to another through an API, and use the platform to better control how the customer data travels through the systems. The deal is expected to close in the fourth quarter of 2020, and Segment will emerge as a part of Twilio. This acquisition could help Twilio expand beyond its core communications capabilities, and also could bring approximately $5 billion in revenue to both companies. This purchase is Twilio’s largest acquisition to date. Back in 2018, the company bought the email…

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Configuration Profile Rules
Telecom News

DIDWW announces new Configuration Profile Rules feature

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DIDWW, a global telecommunication provider, has announced the launch of a brand-new feature to further enhance its industry-leading user interface by introducing automated Configuration Profile Rules. Ever since DIDWW’s launch in 2004, the company has been constantly delivering new, up-to-date features to the market to enhance the overall user experience. Although the company has had a configuration profile section for some time that allowed its users to create as many configuration profiles as their virtual numbers (DIDs) require, this new feature automates a sometimes complex process. Now, using the new rules section, users can automatically assign their specific configuration profiles to their DIDs by location or number type. DIDWW introduced this automated process in order to save customers time, as the platform can now perform all the technical and often time-consuming tasks for them. The new feature will allow customers to create multiple rules that will apply the…

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Telecom News

A quick roundup of the news in Telecoms | Week #25

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Salt Security raises $20 million to protect APIs with AI US-based Salt Security, a cybersecurity startup that helps companies protect APIs, has closed a USD 20 million Series A round. The company plans to use the new capital to renew its investments in product development and expand its sales and marketing teams. Salt’s platform aims to prevent cyber attacks with a combination of AI and machine learning techniques. It analyzes a copy of the traffic from web, software-as-a-service, mobile, microservice, and the Internet of Things (IoT) app APIs. Salt uses this process to understand each API and creates the basis for normal behavior tailored to customers and their applications. After that, Salt reveals anomalies that are identified as indicators of an attack during reconnaissance. Read more at https://tinyurl.com/y88n2l7r Lenovo delivers world’s first 5G laptop with Verizon, EE, Sunrise and CMCC Lenovo, one of the world’s leading personal technology companies producing innovative PCs and mobile…

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Telecom News

Private LTE, 5G, WiFi 6, and an interesting advantage regarding WiFi vs Cellular

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Contributed by Maor Efrati, CTO at monogoto Working from home: A lot has been said about increased productivity and family time as positively impacted during the COVID-19 quarantine. I am discovering that it’s also good for writing and for analyzing the many conversations that I and my monogoto.io partner Itamar Kunik have regarding cellular, WiFi, and the future of connectivity. @monogoto we are building an OTT cellular network. We are providing a connectivity service to any company that desires to have cellular connectivity as part of the offering or product. Simplifying the backend and network with strong API’s while keeping all the bells and whistles that a cellular network can support over a  traditional last mile (RJ45 and WiFi). It will be interesting to see what plays out regarding WiFi vs Cellular as the last-mile provider. Some think cellular technology is the perfect solution for all wireless networks, while others hope…

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