Avaya Archives | VoIP Review

CPaaS

Avaya Unveils Significant Enhancements to the Avaya Experience Platform, Further Elevating the Enterprise Customer Experience

By Kamile Bigenyte May 15, 2024

At Avaya Engage, its premier customer experience event, Avaya, a global leader in Customer Experience solutions, unveiled a series of important enhancements to the Avaya Experience Platform™ (AXP),that further Avaya’s leadership in Enterprise CX as well as its commitment to delivering Innovation without Disruption. Avaya’s robust and comprehensive CX platform, trusted by large Enterprises globally, empowers customers to maintain their core capabilities while evolving through flexible innovation paths, including on-premises, private cloud, public cloud, or hybrid deployment models.

CPaaS

Zoom and Avaya Announce New Strategic Partnership to Deliver Enhanced Collaboration Experiences

By Kamile Bigenyte March 28, 2024

Zoom and Avaya announced a strategic partnership designed to deliver enhanced collaboration experiences to global enterprises. As part of the partnership, Avaya selected Zoom Workplace – Zoom’s AI-powered collaboration platform that will include meetings, team chat, scheduler, whiteboard, spaces, and more – to integrate with Avaya’s Communication & Collaboration Suite, providing customers with a new, streamlined way to manage their communications environments and workflows.

UCaaS

Avaya and International Avaya User Group Unveil CX Force Awards 2024: A New Era of Customer Experience Excellence

By Kamile Bigenyte March 19, 2024

Avaya, a global leader in customer experience solutions, today launched its inaugural edition of the CX Force 2024 awards, designed to spotlight and celebrate the innovators, strategists, and pioneers dedicated to reshaping the world of customer experience recognising the individuals who create meaningful change and set the benchmark for exceptional experiences. The inaugural edition of Avaya’s CX Force awards are founded in partnership with the International Avaya User Group (IAUG), a community that allows Avaya users to connect and share ideas that are transforming the industry and are co-sponsored by Constellation Research, the Silicon Valley-based technology research and advisory firm.

UCaaS

Avaya to Demonstrate Transformative AI Capabilities on Operations and Experiences at GITEX Global 2023

By Aiste Kryzanovske September 19, 2023

Avaya, a global leader in customer experience solutions, today announced its participation at the 2023 edition of GITEX Global, where the company will illustrate how organisations can choose their own journey to delivering AI-powered customer experiences.

CCaaS

Journey and Avaya Join Forces to Transform Contact Center Security

By Aiste Kryzanovske August 25, 2023

Journey.ai, a trailblazing cybersecurity software company, has teamed up with Avaya, a leading contact center provider, to bolster security measures while enhancing the agent experience. The integration of Journey’s biometric authentication technology with Avaya Hybrid Cloud Services (HCS) offers a compelling solution for contact centers, replacing conventional password-based authentication with biometric verification.

UCaaS

Avaya Awarded Unified Communications and Contact Centre Contract with Sourcewell

By Aiste Kryzanovske August 8, 2023

Avaya, a global leader in customer experience solutions, announced today that it has been awarded a cooperative purchasing contract in the Unified Communications and Contact Centre categories at Sourcewell ─ the leading Government Cooperative Purchasing Organisation in North America with more than 500 competitively solicited contracts to government, education, and nonprofit entities

Telecom News

Primas Group joins Avaya DevConnect program for exceptional comms experiences

By Aiste Kryzanovske April 13, 2023

Primas Group has been chosen by Avaya, a leader in unified communications and contact center solutions, as a Technology Partner in the Avaya DevConnect program. Primas Group, an Independent Software Vendor (ISV) with 29 years of expertise, offers organizations enhanced customer experience workflows and pre-packaged, self-service automation in addition to personalizing their Avaya solutions. The company anticipates that by joining the Avaya DevConnect program, the company will be able to expand the reach of contact center agents. This advancement will also bring new technologies and cutting-edge AI together to create more intelligent digital interactions and automation in healthcare and other markets. The Primas Group innovation team is featuring previously unimaginable patient experience processes and revamping traditional consumer interactions. The company’s participation in the DevConnect program enables it to retain world-class compatibility with Avaya systems both in the cloud and on-premises, while also allowing for straightforward implementation. Primas…

News Roundup

A quick roundup of the news in Telecoms | Week #13

By Aiste Kryzanovske March 31, 2023

Vodafone Germany to cut 1,300 jobs in realignment efforts Vodafone Germany has revealed intentions to cut 1,300 positions in management, double functions, and areas with no direct customer interaction as part of a realignment and return to growth effort. In addition, the operator intends to establish 400 new customer-facing positions, resulting in a total loss of 900 positions. The decision comes on the heels of a 1.8% year-on-year decline in fiscal Q3 service income due to client losses in Germany, which is likely to be a special focus of cost-cutting efforts. Telecom companies such as BT and Orange Business have also recently announced layoffs. Read the full article. Five9 launches AI Summary tool for contact centers Five9, a cloud contact center service provider, has released Five9 Agent Assist 2.0 with AI Summary, driven by OpenAI’s language model technology. The solution produces summary highlights of client call recordings in seconds, decreasing…

News Roundup

A quick roundup of the news in Telecoms | Week #40

By Aiste Kryzanovske October 7, 2022

French telecoms to reduce their energy use Orange has proposed numerous energy-saving measures in order to address the current energy crisis that is expected to strike Europe this winter. Orange has announced that it will reduce its immediate power use by 5 to 10% for one hour every day. Altice will also assess its mobile network settings and implement power consumption cutbacks based on system traffic. The telecom provider will also phase out less energy-efficient equipment and limit its use of air conditioning when feasible in its data centers. Its offices and businesses will also have tighter controls over air conditioning and lighting usage. Read more at: https://tinyurl.com/2p83c9km Elon Musk decides to buy Twitter after all In the upcoming days, Elon Musk and Twitter may come to a settlement to terminate their legal dispute, paving the way for the richest man in the world to finalize his $44 billion purchase…

News Roundup

A quick roundup of the news in Telecoms | Week #24

By Aiste Kryzanovske June 17, 2022

Intel and Exfo release tool for 5G issue detection Operators will be able to monitor a 5G network in real time thanks to a new solution developed by Exfo, a Canadian telecommunications testing company, and Intel, a US chip manufacturer. The new service, dubbed “Exfo’s full-stack assurance solution,” is marketed as a way for 5G network operators to detect and correlate service degradation concerns.The software is said to combine system, monitoring, and telemetry data flows, monitor them in real time, and respond quickly if a fault is detected. Read more at: https://tinyurl.com/9x66wd2z Qualcomm’s €1 billion antitrust punishment lifted Qualcomm was fined €997 million by the EU in 2018, in what was considered as a major victory for regulators over ‘big tech.’ The General Court, Europe’s second-highest court, has now overruled this order. The complaint concerns Qualcomm’s payments to Apple running into the billions of dollars between 2011 and 2016 to…