Tag

BUSINESS VOICE

Browsing

Symbio Holdings, a supplier of communications software, has announced the release of Carrier Infrastructure as a Service (CIaaS), a unified carrier-grade product suite created to enhance the experience of wholesale customers.   With CIaaS, domestic service providers may access the same features as top carriers without having to make significant infrastructure expenditures to provide dependable, high-quality voice conversations. Furthermore, CIaaS is backed by carrier-grade customer assistance and expertise delivered locally by in-country customer care teams to worldwide clients for international call routing and other services. Symbio can assist service providers in navigating and understanding unique national licensing and regulatory hurdles.   Leveraging Symbio’s large voice network, the solution offers the physical infrastructure and virtual components required to deliver high-quality communications services in Australia, New Zealand, Singapore, and other countries. Using Symbio’s cloud-based technology stack, Symbio’s CIaaS solution makes it simpler for communications service providers of all sizes to start and…

Microsoft has announced the launch of a new phone system for business customers, Microsoft 365 Business Voice, which is now available in Canada and the UK. This phone system combines calling, chats, meetings, calendar and e-mail functions. The solution also deploys Microsoft artificial intelligence (AI) technology to automatically transcribe voicemail, translate chat messages, and add captions to meetings in real time. According to the announcement, Microsoft 365 Business Voice is a cloud-based system that has been designed as a complete cooperation package for enterprises with up to 300 users. The phone system integrates with Office 365 and uses Microsoft Teams in order to function across computers, desk phones and smartphones, allowing customers to make calls from anywhere. “Today’s businesses need communication and collaboration tools that are easy to use and designed to work together,” Microsoft stated in a blog post. “That’s why we built Microsoft 365 Business Voice, a…