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Caller ID

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The Federal Communications Commission (FCC) has announced the adoption of new rules banning malicious caller ID spoofing of text messages and foreign robocalls. The new regulations will allow the US federal government to carry out enforcement action against foreign businesses involved in deliberate spoofing, thus closing “a loophole in the law that prevented the agency from pursuing scammers sending spoofed text messages and international fraudsters making spoofed calls to Americans.” According to the announcement, this resolution is the further implementation of amendments to the Truth in Caller ID Act of 2009 that “prohibits anyone from causing a caller ID service to knowingly transmit misleading or inaccurate caller ID information (“spoofing”) with the intent to defraud, cause harm, or wrongly obtain anything of value.” These rules have been put in place to counteract scammers operating in overseas call centers who often pretend to be calling from reliable companies. They use…

Job and project management company simPRO has launched a new VoIP phone solution for trade service businesses in New Zealand. The company believes that the new cost-effective integration will help increase employee productivity, expand service and reduce hardware dependency via the use of web phones. Jonathan Eastgate, simPRO Chief Technology Officer, believes that the VoIP phone integration will be beneficial to trade businesses looking to embrace the industry’s projected digital future. “When using simPRO, the VoIP will draw information to produce caller IDs and maintain call logs which can be viewed in a browser window – all you need is the internet and a headset,” he says. “VoIP provides a flexible, multi-functional solution that couldn’t be simpler to use. Without the need of a traditional telephone handset taking up space on the desk, users can make a call with a push of the mouse or keyboard and connect…

Next Caller – the three-year-old startup based in New York- provides the most advanced caller identification system to any business vulnerable to phone fraud. Generally, this includes banks, financial institutions, retailers, and government agencies. Though as companies strengthen and improve their fraud detection structure, so do fraudsters refine their tactics to attack, costing businesses more money and time, and making life more difficult for real customers. The most recent fraudulent method has been phone spoofing – when criminals manipulate their phone number and trick a business into thinking that they are a real customer. The technology created by Next Caller allows companies to instantly verify caller identities, certify phone numbers, and flag all forms of call spoofing by analyzing data before, during, or after the call, then delivering a threat-level analysis in milliseconds. This system enables businesses to take action faster when suspicious calls are detected and to validate real customers ensuring…