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COMMUNICATIONS

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Discover the transformative potential of Analytics 365 Call Analytics in optimizing call performance within any organization. Learn how this tool by Tollring digs deep into call metrics, uncovering lost revenue opportunities and enhancing customer service. It’s seamless integration with Microsoft products and user-friendly deployment makes it an invaluable tool in the realm of business communication.

Do you ever find yourself in a situation where you know exactly what you want to say, but when the time comes to say it, you just can’t seem to find the right words?    Strong communication skills are important for everyone to master, being extremely valuable in both your personal and professional life. If you’re looking to improve your professional communication skills, then this article is for you! By following these tips, you can start to improve your communication proficiency today. Keep it simple The best approach to start a productive discussion is to speak clearly and concisely. Avoid using long and complicated sentences, and make an effort to express your points clearly. By doing this, you can make sure that your message is understandable and precise. Ambiguity may cause misunderstandings and hinder the clear comprehension of your message. Also, do not use technical or jargon terminology that the…

Ringover, a VoIP service provider, has launched Cadence, a multi-channel sales prospecting product for SMEs. Cadence focuses on the three pillars of a compelling sales strategy: work facilitation, prospecting process optimization and team performance enhancement.   Customers like to be engaged through an increasing variety of communication channels, such as social media and email. In order to achieve this, sales agents must continually look across different channels, making it challenging to manage business processes. Cadence is Ringover’s response to solving this significant issue.   Using a simple interface, Cadence completely automates the sales prospecting process. With the help of this application, sales staff can design unique communication sequences for each type of prospect, including calls, emails, SMS messages and LinkedIn messages. This solution entails entering prospect information and determining which channel of communication will be utilized to reach the prospects, and when they will be contacted. This simple, yet efficient…

Viasat, a leading global communications company, has announced that it has been awarded a contract extension worth up to $325 million over a five-year period by the US Special Operations Command (SOCOM). This indefinite delivery, indefinite quantity (IDIQ) contract is an extension of a previous IDIQ contract worth $350 million that was awarded to Viasat in 2017.   Under the terms of the contract, Viasat will continue to provide advanced mission equipment and services, and support to SOCOM forces in order to improve their situational awareness, integration, intelligence, surveillance and reconnaissance (ISR), tactical satellite communications, information assurance and network management capabilities.    This IDIQ contract is intended to be flexible in order to respond to rapid technological advances and the changing mission needs of SOCOM forces. This latest deal allows for the implementation of new concepts of operation (CONOPS) and the achievement of desired mission outcomes through the rapid deployment…

Peraton, a provider of satellite and terrestrial communications, network optimization and managed security services, has been promoted to become a Premier Tier Services Partner in the Amazon Web Services (AWS) Partner Network. This designation honors Peraton’s level of quality and dedication to its customers as the world’s premier mission capability integrator and revolutionary enterprise IT supplier.   Peraton is an AWS Managed Service Provider (MSP) Partner, AWS Solution Provider and AWS Partner Network (APN) Member with over 700 AWS certifications. Peraton currently focuses on two service categories and three AWS competencies. With the help of Peraton’s AWS application services, its customers may accelerate their journeys toward digital transformation with the most cutting-edge technology available. The focus of Peraton’s AWS managed services is on the management of a cloud environment that supports the ability to perform work. The three capabilities in which the organization excels are AWS Cloud Migration, AWS DevSecOps…

InterDigital, a technology research and development company, announced that it has been granted funding to support five Horizon Europe 6G Flagship research projects, each of which is distinctively devoted to empowering innovative technology advancement and exploratory infrastructures in 6G.  InterDigital is one of the most well-known research and development specialists in mobile technology, so their involvement is not a huge surprise. It also gives us an idea of the kind of things Europe thinks are deserving components of the future generation of mobile technology, because being invited to contribute to no less than five projects was deemed a triumph worthy of a special announcement.  The flagship projects entrusted to InterDigital are part of a portfolio of 35 research, innovation, and trial projects selected by the EU’s Smart Networks and Services Joint Undertaking (SNS JU). The SNS JU, co-led by the European Commission and the 6G-IA industry organization, is in…

The metaverse, a product of today’s Internet, is being welcomed as the next phase of communications, promising superior online experiences in a shared virtual world. Some have dubbed it as the “Internet on steroids,” since instead of merely reading text and viewing videos, individuals would be able to participate in virtual realms thanks to technology like 3D and artificial intelligence. The metaverse, one of the trendiest tech buzzwords at the moment, promises a future in which the virtual and real worlds are intricately linked. So, what role will telecommunications companies play in this possible future? What is the metaverse? The Metaverse – a combination of “meta” (beyond) and “verse” (universe) – sounds like something out of a science fiction novel. And that is actually the case. The term “Metaverse” first appeared in Neal Stephenson’s 1992 cyberpunk novel Snow Crash. However, the science fiction metaverse and the Metaverse envisioned by Facebook (now…