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Google Cloud’s Contact Center AI hits general availability Google Cloud has announced the general availability of Contact Centre AI, which will enable corporations to deploy virtual agents for basic customer interactions. The service is built using conversational AI engine Dialogflow, the development suite for creating conversational interfaces such as chat bots and interactive voice responses (IVR). Furthermore, Google Cloud has introduced Cloud Run, a service for managing Knative for serverless apps like Kubernetes, and has also launched the Network Intelligence Centre, an AI-driven network management service. Read more at: https://tinyurl.com/yhn43zb9 Moto Razr 2019 is official: A foldable smartphone with no display crease One of the most iconic and best-selling flip phones is reborn. Motorola has unveiled the Moto Razr folding-screen smartphone with a large OLED display that folds in half. The most interesting thing about the new phone is the hinge design: there is a large empty space around it, so…

Samsung’s next flagship phone chip, the Exynos 990, is 20% faster Samsung has released its new Exynos 990 flagship chipset together with the 5G-capable Exynos Modem 5123 that are expected to help the next generation of mobile devices make intensive use of video and artificial intelligence (AI) applications as well as 5G communications. The Korean electronics giant said that the Exynos 990 is 20 percent faster at executing ordinary processing tasks, 20 percent faster in graphics processing and twice as fast in software tuned for the chip’s AI acceleration scheme. Read more at: https://tinyurl.com/y2qmemq5 Nvidia and Ericsson announce the first GPU-powered 5G mobile network At this year’s Mobile World Congress in Los Angeles, California, Nvidia announced the partnership with Ericsson and Red Hat to help mobile network operators accelerate 5G deployment. The company has compared the power of its GPU-accelerated EGX hardware to traditional CPU-based servers and claims that a…

Here’s everything Google announced at the Pixel 4 event At its new smartphone launch event in New York, Google introduced Pixel 4 and Pixel 4XL that offer a new and improved version of Google Assistant, a new Motion Sense feature for gesture control, an upgraded camera, and a new Recorder app that also transcribes speech. The fourth-generation Pixel is priced from USD 799 for a 5.7-inch display and USD 899 for a 6.3-inch display. According to Google, the Pixel phones will be available with all US operators and major MVNOs. The new phones will ship on October 24th, globally. Read more at: https://tinyurl.com/y3xw2v7q Apple pushes for own 5G modem by 2022 Apple has set a rather ambitious goal to have its own 5G modem in iPhones by 2022. The tech giant is currently using Qualcomm modems as part of a long-term supply agreement, but with the takeover of Intel’s smartphone modem…

Verizon to enable spam call filtering by default on select Android phones Verizon has begun auto-enrolling eligible customers in its free Call Filter service, thus automatically protecting Android users through spam-detection and blocking of high-risk calls. The Federal Communications Commission’s recent ruling has given phone carriers more authority to block spam calls, and Verizon is taking advantage of it to better protect customers. The Call Filter app will automatically block calls from any numbers reported as fraudulent and forward them to voicemail. Read more at: https://tinyurl.com/y5ctqelq Google and Dell team up on the first Chromebooks made for business Dell Technologies Inc. and Google LLC have announced the launch of their jointly developed laptops – the Dell Latitude 5300 2-in-1 Chromebook Enterprise and Dell Latitude 5400 Chromebook Enterprise. These two laptops are based on existing Dell’s Latitude models, except they run Chrome OS and offer extra security and organisational features.…

The global race for future technologies has accelerated even further, with the South Korean wireless carrier SK Telecom announcing that it is joining forces with network hardware providers Ericsson, Nokia and Samsung Electronics to carry out collaborative research and development projects to pave the way for 6G mobile network technologies. The partnership will also help to upgrade the already-advanced 5G technology, and expand  its adoption in other areas, including self-driving cars and in-built solutions. Park Jin-Hyo, Chief technology officer and Head of ICT R&D Center of SK Telecom, said, “Through strengthened cooperation with Ericsson, Nokia and Samsung Electronics, SK Telecom will be able to secure the world’s best 5G quality and lead the way towards 6G mobile network communications.” In accordance with the terms of the signed memorandums of understanding (MOUs), SK Telecom will work closely with each company to promote the advancement of 5G network technologies. They…

Telstra, the largest Australian telecommunication company, has announced the launch of a new rapid restoration service for one of its busiest subsea cable routes in Asia. The company has joined forces with Ericsson and Ciena to ensure that their customers stay continuously connected. The solution offers carriers and cloud service providers increased network visibility, flexibility and reliable data access. Nadya Melic, Telstra’s head of Connectivity and Platforms, said the new service is now available on three of its intra-Asia routes, following the successful tests carried out in December 2018. “The Asian region presents one of the most challenging environments for subsea cable systems. Busy and shallow shipping ports in Hong Kong and Singapore, high-levels of fishing activity and an ecosystem prone to natural disasters, all threaten to disrupt or damage underwater infrastructure,” said Melic. The new rapid restoration service on the subsea network will be provided using…

The networking and telecommunications company Ericsson and Germany’s largest network provider Deutsche Telekom, have announced that together they are the first to successfully demonstrate a wireless transmission on the mmWave spectrum, that can transfer data four times faster than currently existing services.  The achievement of the data transmission rate of 40 Gbps with a latency of under 100 microseconds is a considerable advancement towards the fulfilment of stringent latency requirements of 5G, and the anticipated 100 Gbps backhaul networking. Per Narvinger, Head of Product Area Networks, Ericsson, said: “Microwave continues to be a key technology for mobile transport by supporting the capacity and latency requirements of 4G and future 5G networks. Our joint innovation project shows that higher capacity microwave backhaul will be an important enabler of high-quality mobile broadband services when 5G becomes a commercial reality.” A backhaul is an intermediate link between the core network and…

The Nordic telecom companies Telia and Ericsson have made important progress towards implementing 5G innovations for commercial use across Sweden in 2020, by launching their 5G development platform at KTH, the Royal Institute of Technology in Stockholm.  Their hopes are for the network to play a vital role in developing innovative new solutions and services. The KTH campus was chosen as the host venue due to the research such as remote VR, Internet of Things (IoT) and industry automation being conducted at that facility. Professor Jan Gulliksen, the Vice President for Digitalization at KTH, appreciates this amazing opportunity “to have access to Sweden’s first 5G network here on campus.” He claims that it “gives our researchers, teachers and students a head start when it comes to understanding and developing this new technology ahead of its wider launch. This is exactly the kind of partnership we believe helps stimulate research-driven…

As a whole, the telecommunications industry has been traditionally male-dominated. However, the trend is rapidly changing as this business sector becomes increasingly augmented with talented women having profound knowledge and skills, and influencing an industry where high-ranking female officials were a rarity until recently. Here is the list of the top ten women in the telecommunications industry, selected for their technical and business know-how, extensive experience, leadership and most significantly, their influence. Michelle Bourque Michelle Bourque is Senior Vice President, Product, Marketing and Access Strategy for BCE Nexxia, a wholly-owned subsidiary of Bell Canada. The company provides wholesale services, including voice, broadband, hosting and co-location, and IP connectivity. As the leader of a team of product and marketing professionals, Michelle has introduced innovation and fresh perspectives to the wholesale marketing and product divisions. According to Michelle, women already have a significant presence in the telecoms sector, and…

The Swedish tech company expects 5G devices market to expand exponentially over the next 5 years. A report issued by Ericsson on Tuesday indicates that IoT (Internet of Things, that includes non-computer connected objects) will see its growth explode with 5G connections available, as they foresee that the connected devices’ market will be multiplied by five. As of today, this market represents 700 million units, and by 2023 their report see a size of 3.5 billion IoT devices. Last November, Ericsson’s expectations were of half this number. Patrik Carwall, head of industry marketing department at Ericsson thinks that among those 3.5 billion, 1 billion devices will use 5G. He added “We have been reporting on mobile industry development for a number of years. However, this report is probably one of the more exciting ones because we are at the start of a big change in the industry.” 5G will start…