INFOBIP Archives | VoIP Review

Stage X won South Korea’s fourth mobile operator spot with a $322 million bid for 5G spectrum. Yellow.ai and Infobip have partnered to enhance global customer support through AI-driven voice automation and conversational experiences.
Breezeline invests in a 525-mile fiber network to boost internet for 45,000 homes and businesses in New Hampshire. DARPA, in partnership with Nokia’s Bell Labs and others, aims to develop a sustainable Moon base with a robust telecom network to support future Mars expeditions.

News Roundup

A quick roundup of the news in Telecoms | Week #2

By Kamile Bigenyte January 12, 2024

China finished building the first launchpad at its Wenchang spaceport for the Long March 8 rocket. OmniOn Power’s Intelligent Distribution Bay addresses the growing challenges in the telecom and data center industry by providing real-time monitoring. Infobip launched AI Hub, an advanced upgrade integrating analytics, AI, and gen AI features to facilitate seamless end-to-end conversational experiences. CallTower joined the International Trade Council, reinforcing its dedication to excellence in Cloud Communications. The US government granted $50 million to Dish for the Open RAN Center for Integration & Deployment (ORCID), aimed at enhancing the global Open RAN ecosystem.

CPaaS

Infobip’s Peerless Network Expands Operations in Five Key Markets

By Aiste Kryzanovske September 11, 2023

Infobip’s Peerless Network, now operational in Mobile, Montgomery, Asheville, Wytheville, and Bluefield, is expanding its voice expertise in North America. Acquired by Infobip in 2022, Peerless Network offers on-net voice services to a wider customer base, maintaining high-quality services and competitive pricing in the market.

Infobip Launches AI-Powered “Experiences” to Transform Customer Engagement

By Aiste Kryzanovske July 14, 2023

Global cloud communications platform Infobip has unveiled its groundbreaking product, Experiences, a generative AI-powered journey builder that empowers businesses to engage customers, foster loyalty, and accelerate growth. This innovative no-code platform offers organizations a comprehensive library of AI-powered journey templates tailored to their unique business needs, spanning from onboarding and engagement to retention and loyalty.

CPaaS

Infobip Leads CPaaS Market: IDC Ranks Firm as Omnichannel Communications Pioneer

By Aiste Kryzanovske June 1, 2023

Infobip secures leadership position in the CPaaS market for the second year, showcasing commitment to omnichannel communications. Outperforming competitors, IDC lauds Infobip for customer service, functionality, and more. Exciting times ahead with CPaaS X solution launch in May 2023.

News Roundup

A quick roundup of the news in Telecoms | Week #30

By Aiste Kryzanovske July 29, 2022

Rogers apologizes for the massive service outage Rogers, a Canadian telecommunications company, experienced a widespread outage earlier this month and is now under pressure to guarantee that this does not happen again. The most damaging effect of the outage was how it disrupted crucial communications, and the Canadian government has declared that it now wants all national carriers to find a way of helping each other in such worst-case situations. Rogers has committed to investing at least CA$250 million to physically isolate its wireless and internet networks so as to add an extra layer of stability. There is also a promise to spend CA$10 billion over the next three years to extend and improve Rogers’ network. Read more at: https://tinyurl.com/35dxbj4d Nokia and CityFibre sign a 10-year broadband equipment agreement A 10-year contract for XGS-PON broadband equipment with CityFibre has been announced by Nokia. This arrangement covers the purchase of access…

Telecom News

A quick roundup of the news in Telecoms | Week #13

By Aiste Kryzanovske April 2, 2021

MessageBird acquires 2 companies The cloud messaging platform, MessageBird, has announced the acquisition of two companies that will increase its customer engagement portfolio. The goal of MessageBird is to improve communications between companies and their customers. Their multi-channel technology aims to give customers the opportunity to communicate with the business in a way they like, rather than limiting the business to the currently-preferred method. Buying 24sessions and Hull provides MessageBird with even more possibilities. The company believes that consumers prefer to use messaging rather than voice calls and are proposing that businesses use this method of communication to cater to customers. Read more at: https://tinyurl.com/9nedkjns ETSI published TR 103 639 for timeslicing The European Telecommunications Standards Institute (ETSI), known for its universally accepted standards such as UMTS, 4G and TETRA, has published TR 103 639. The technical report describes a system and metrics for timeslice measurement methodologies for assessing the…

Telecom News

A quick roundup of the news in Telecoms | Week #9

By Aiste Kryzanovske March 5, 2021

Telefonica announces creation of a new Brazilian fibre company Telefonica has announced the establishment of a new Brazilian fiber company called FiBrasil. The company will be a joint venture between the operator and the Canadian Pension Fund CDPQ (Caisse de Dépôt et Placement du Québec). Telefonica’s 50% stake will be divided equally between Telefonica Brasil (Vevo) and the Group’s infrastructure division Telefónica Infra. FiBrasil will initially install and operate fiber optic networks in several medium-sized cities throughout Brazil outside São Paulo. Telefonica itself will be the key manager of the company. Read more at: https://tinyurl.com/53vt7s3k Samsung beats 5G speed record again Korean technology giant Samsung claims to have set a new 5G speed record. During the test, 5.23 Gbps was achieved on a single device, with the testing being performed under laboratory conditions using commercial equipment. These details are crucial when it comes to the 5G speed record, as Samsung…

Telecom News

Infobip launches customer engagement platform Moments

By Aiste Kryzanovske September 10, 2020

The international IT and telecommunications company Infobip announced the launch of its new omnichannel customer engagement platform, Moments. Infobip provides a global cloud communications platform that enables companies to create a connected customer experience at all stages of platform usage. The new Moments platform will allow brands to better understand and reach the modern consumer in the digital age. It also promises to provide a sense of human touch to digital communications by supporting personalized messaging and creating smart automated trips through a nationwide omnichannel customer engagement hub. The service is designed to create a sincere connection between people through relevant content obtained from important customer information analysis, including their interests and activities. Moments uses Infobip’s first mobile telecommunications legacy to allow marketers to build long-term relationships through its extensive portfolio of channels, which include WhatsApp, Facebook Messenger, Viber, Line and other chat apps, as well as SMS,…