Sinch, a cloud communications provider, has announced that its Sinch Contact Pro solution which enables omnichannel customer care at scale, is now available as an SAP Endorsed App on the SAP® Store. SAP Endorsed Apps are products from SAP’s community of partners that support clients in becoming smarter and better-run businesses. A select group of 30 SAP partners are endorsed by SAP, with Sinch Contact Pro being the sole approved contact center solution. SAP® S/4HANA®, SAP CRM and SAP Service Cloud are all compatible with the Sinch Contact Pro solution. SAP-endorsed applications are designed to provide value and achieve the desired results rapidly and efficiently. With extra security, in-depth testing and evaluations against benchmark results, these solutions have been rigorously examined and certified by SAP. The fact that this Sinch solution successfully passed all testing demonstrates the value that Sinch Contact Pro offers SAP clients as a cutting-edge…
The international IT and telecommunications company Infobip announced the launch of its new omnichannel customer engagement platform, Moments. Infobip provides a global cloud communications platform that enables companies to create a connected customer experience at all stages of platform usage. The new Moments platform will allow brands to better understand and reach the modern consumer in the digital age. It also promises to provide a sense of human touch to digital communications by supporting personalized messaging and creating smart automated trips through a nationwide omnichannel customer engagement hub. The service is designed to create a sincere connection between people through relevant content obtained from important customer information analysis, including their interests and activities. Moments uses Infobip’s first mobile telecommunications legacy to allow marketers to build long-term relationships through its extensive portfolio of channels, which include WhatsApp, Facebook Messenger, Viber, Line and other chat apps, as well as SMS,…