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UK telecoms sector agrees to help customers in need The UK government and operators have approved a new deal to help customers who are struggling to pay their broadband and mobile bills. Andrew Glover, chair of the Internet Service Providers’ Association (ISPA), stated, “The telecoms sector knows that people are facing real challenges with the cost-of-living crisis. Our members are determined to do what they can to help their customers through this period and, together with the government, we will work to raise greater awareness of the support available.” Among other measures, telcos have agreed to allow vulnerable customers to switch to cheaper tariffs without charge or penalty, or adjust their plans to make payments more manageable. Read more at https://tinyurl.com/msjxsp2f Sinch achieves HIPAA compliance for its voice, fax and UCaaS services Sinch has announced that it has successfully achieved third-party validation of its compliance with the Health Insurance Portability…

Snom and Dstny for Service Providers, a European provider of cloud-based Business Communication solutions, have announced a strategic partnership which will allow both companies to leverage their shared assets and expertise. This includes a strong European market presence, as well as their shared goal of meeting the demand for modern telecommunications with best-in-class solutions. The partnership with Dstny is an exciting opportunity for Snom to expand its presence in the vibrant and fast-changing European marketplace. Simultaneously, Dstny and its customers have the opportunity to benefit from Snom’s 25 years of experience, its versatile, high-quality products, and its local expertise. Dstny is the largest European-based cloud communications solutions provider offering a complete business communication solution as-a-service and Fixed Mobile Convergence (FMC) platforms. Named by Frost & Sullivan as one of Europe’s most innovative UCaaS leaders, the organisation works with over 20 service providers and carriers like Telia, Tele2, T-Mobile and Dstny Group in the EMEA region, serving over…

It is for a good reason that Voice Over Internet Protocol (VoIP) has become the go-to method of telecommunications for businesses all over the world. It goes without saying that adopting VoIP for your corporate communications has a myriad of perks. In this article, we will explore the benefits of VoIP and why you should consider utilizing it for your business communication needs. VoIP in brief We have already described the basics of VoIP, but bear with us while we go through it again. “Repetitio est mater studiorum,” or “Repetition is the mother of all learning,” as the Latin proverb says. VoIP is an abbreviation for Voice over Internet Protocol, which is a networking technology that facilitates efficient, flexible and cost-effective voice communications. In contrast to on-premises telecoms, VoIP is Internet-based, providing organizations with a dependable phone network via a cloud-based platform. The system operates by sending and receiving digital…

 DIDWW, a leading provider of premium quality two-way SIP trunking services, has recently added new features to its cloud-based communications platform to further assist Unified Communications as a Service (UCaaS) providers in meeting the ever-evolving demands of enterprises and SMBs globally.  UCaaS systems can leverage the robust and geo-redundant VoIP network at DIDWW that allows for the simple and efficient management of large volumes of internal and external communications traffic. The company‘s feature-rich two-way SIP trunking solution supports virtually unlimited call capacity, flexible SIP trunk settings, and direct interconnections. Designed to help expand business communications around the world for companies of all sizes, DIDWW SIP trunking will ensure a fully-compliant and reliable service, as well as excellent call quality. As a global telecom provider, DIDWW offers extensive coverage of local, national, mobile and toll-free virtual phone numbers in 80 countries. When combined with local two-way SIP trunks, local…

Enreach, the UCaaS and CCaaS company supported by the independent investment firm Waterland Private Equity, has rebranded Voiceworks and i4IP, two Dutch indirect cloud communications and IT startups, under one name – Enreach. The new branding strengthens Enreach’s market position in the Netherlands and across Europe, and marks a significant step forward in the group’s integration efforts.   Voiceworks and i4IP will continue to deliver future-proof, white label cloud communications and IT solutions under the Enreach brand. DSD, CloudLand and Eazit, all Dutch Enreach enterprises, are now labeled as “part of Enreach.” These name changes will serve to increase Enreach’s brand awareness and reputation in the Netherlands and throughout Europe, as well as aid in the integration of the companies.   The rebranding of Enreach provides their partners with benefits and prospects for scaling up and receiving support for prospective worldwide aspirations. Enreach’s large footprint in Europe makes it easier…

Dstny, a European supplier of cloud-based business communications solutions, has acquired Qunifi, a Microsoft Teams integration expert headquartered in the United Kingdom. For UCaaS providers, Qunifi’s Call2Teams product is the leading company in Teams integration. Qunifi’s service is used by end users in over 100 countries and organizations, with over 2 million Teams users relying on the service on a daily basis.   Call2Teams is a cloud-based, SaaS middleware solution that connects any phone system, PBX or SIP trunk provider to Microsoft Teams. Importantly, this solution does not require that  end-users move numbers, change carriers or replace their existing phone system, and Call2Teams effortlessly voice-enables Microsoft Teams with the extensive capabilities of existing telephony.   Qunifi will join the Dstny Group as a service provider, and its workforce and management will be incorporated into the Dstny Group. For service provider customers, partners and the Dstny and Qunifi teams, joining the…

DIDWW, a global telecoms operator that offers premium quality VoIP communications and SIP trunking services, is now a solution partner for Ribbon Communications Inc., a global provider of real-time communications software for service providers and enterprises. The DIDWW two-way SIP trunking solution is fully interoperable with Ribbon’s Session Border Controllers SWe Edge & CNe Edge. This combination will make it easy to provide mutual customers with secure, real-time services, while supporting simpler and more cost-effective connectivity for a wide range of unified communications (UC) solutions. Compatibility includes industry-leading providers such as Microsoft, Zoom, Cisco, Amazon, Ring Central, Twilio, Genesys, NICE CXone and more.   The interoperability of DIDWW’s two-way voice services with Ribbon’s SBCs will provide customers with an extremely easy setup process. The powerful DIDWW SIP trunking solution offers virtually unlimited call capacity and flexible VoIP trunk configurations to assist businesses of any size in expanding their local or international communications. The company’s extensive international coverage of…

Virgin Media expands its gigabit network Virgin Media has successfully upgraded 1.5 million additional premises to DOCSIS 3.1, allowing users to achieve internet speeds exceeding one gigabit per second. Over half of the 15.5 million subscriber homes in the UK may now get gigabit services thanks to this latest initiative. The network improvements were made at a variety of sites around the United Kingdom, including cities such as Bournemouth, Bristol, Northampton, Southampton, Wolverhampton, Wigan, and York. VMO2 will continue to roll out DOCSIS 3.1 improvements throughout the rest of its network, after earlier stating that they will have updated their whole footprint by the end of 2021. Read more at: https://tinyurl.com/hj4emdmf Avature in partnership with DIDWW Avature has teamed up with DIDWW, an international telecom operator that offers high quality VoIP services. By using DIDWW’s two-way SIP services, Avature will be able to maintain continuous communications and worldwide connection across…

Dialpad, a leading cloud communications platform for AI-powered calling, conferencing and contact centers, has announced the launch of the Dialpad Partner Success portal, providing the company’s resale partners with a host of tools and features to help drive business growth. This announcement comes after a record-breaking year for the company.   The Dialpad Partner Success Portal provides additional resources and tools to help resellers and agent partners develop and expand their Unified Communications-as-a-Service (UCaaS), contact centers and collaborative businesses.   The Partner Success Portal is just the first addition to the Dialpad channel program. The company is also developing a new Inside Channel Management (ICM) team to contribute to the growing Channel program. The ICM program will provide special care and attention in an effort to improve relationships with partners. From April 6th,  users will be able to sign up for the new Dialpad Success Portal.   Mike Kane, VP…

The French international IT services and consulting company Atos has announced the first release of Unify Office (UO) in the UK. This initiative is a combined effort with RingCentral, a global provider of cloud communications, collaboration, video conferencing and contact center solutions. This announcement follows a similar US rollout earlier in January.   Unify Office is a cloud team collaboration and communications service provided by Atos Unify together with RingCentral. Unify Office delivers all features required by present-day team members, in one place, on any device, and from anywhere.   Unify Office enables businesses to easily communicate and collaborate with best-of-class voice, video and team messaging functionalities. This can be done from anywhere and using any device by means of a single enterprise solution.   By using Unified Office, customers can move from traditional on-premises telephony systems to Unify Office under RingCentral at their own pace, while continuing to use…