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In a groundbreaking move, Genesys, a pioneer in AI-powered experience orchestration, has unveiled a strategic collaboration with Salesforce, the leading AI CRM provider. This partnership aims to revolutionize the way businesses manage their data, agents, bots, and communication channels to create more intelligent end-to-end experiences for both customers and employees.

IBM and Salesforce have unveiled a groundbreaking collaboration aimed at accelerating the worldwide adoption of Artificial Intelligence (AI) in Customer Relationship Management (CRM). Their partnership seeks to empower businesses across various industries to transform customer, partner, and employee experiences while ensuring the security of their data.

Microsoft and Salesforce have emerged as leaders in the low-code space for their integration of generative AI, according to a report by GlobalData, a prominent data and analytics company. The digital transformation era has fueled the demand for rapid app development and intelligent automation, prompting innovative enterprises to explore the potential of emerging technologies. The “Low-Code Platforms: Competitive Landscape Assessment” report by GlobalData highlights the fiercely competitive nature of the low-code market segment. Microsoft has strengthened its position by combining its Power Automate offering with the new Azure OpenAI service. On the other hand, Salesforce has been consolidating its Salesforce Flow/Automation and Einstein tools, including Einstein GPT CRM tools, within its Data Cloud platform. Charlotte Dunlap, Research Director at GlobalData, acknowledges the rapid entry of global public cloud platform providers such as Google, Microsoft, and Amazon into the low-code market. These companies are launching strategies centered around visualization tools, automation…

The San Francisco-based cloud giant Salesforce has reached an agreement to buy Tableau Software Inc. in an all-stock deal valued at $15.7 billion. By acquiring Tableau, which provides easy-to-use tools for data visualization and management, Salesforce has positioned itself as the latest major technology company to play an important role in helping enterprises analyze data, make smarter decisions, drive intelligent, connected customer experiences, and facilitate innovation. “We are bringing together the world’s #1 CRM with the #1 analytics platform. Tableau helps people see and understand data, and Salesforce helps people engage and understand customers,” stated Marc Benioff, chairman and co-CEO, Salesforce. “It’s truly the best of both worlds for our customers – bringing together two critical platforms that every customer needs to understand their world. I’m thrilled to welcome Adam and his team to Salesforce.” Currently, Tableau has more than 86,000 business customers around the world, including Charles Schwab,…

Metazoa pioneers AI in Salesforce with their Intelligent Assistant, enhancing administrative capabilities. HP wows with its Spectre Fold, a versatile $5,000 three-in-one device. Japan’s blockchain AI market skyrockets, set to grow by 24.2% CAGR thanks to government support, business adoption, and venture capital investments. Lastly, Emoji 15.1 introduces fresh icons, including headshakes, a phoenix, and more.

Development Capital has announced a €6 million investment in Internet Protocol Telecom Limited (IP Telecom), a leading Irish provider of cloud-based voice over internet protocol (VoIP) and unified communications telephony services to SME & Enterprise customers in Ireland. The minority investment will be used to accelerate the company’s organic and acquisitive expansion plans in the business telephony sector, with intention to increase annual revenues from a forecast of €6m in 2023 to €11m in FY2024. The investment in IP Telecom brings Development Capital’s total investments in Irish SME’s to €100m since 2013.

Communication is essential for any business, whether it is to connect with customers, partners, suppliers, or employees. One of the leading providers of cloud-based communication solutions is Voicenter, an innovative international tech-telephony company that develops a wide variety of communication platforms based on secure cloud technologies.

Broadvoice’s b-hive platform earns the 2023 Unified Communications Product of the Year, offering small and mid-market businesses advanced UC technology and enterprise-level features. This innovative solution includes cloud PBX, unified communications, and integrations for popular platforms to enhance collaboration and commerce globally.