Sinch has introduced the Sinch Omnichannel Connector on Salesforce AppExchange, enhancing customer engagement for Salesforce Marketing Cloud users. This innovative tool integrates seamlessly with Salesforce, allowing businesses to broaden their communication reach across numerous channels like RCS, WhatsApp, Instagram, and more.
In a groundbreaking move, Genesys, a pioneer in AI-powered experience orchestration, has unveiled a strategic collaboration with Salesforce, the leading AI CRM provider. This partnership aims to revolutionize the way businesses manage their data, agents, bots, and communication channels to create more intelligent end-to-end experiences for both customers and employees.
IBM and Salesforce have unveiled a groundbreaking collaboration aimed at accelerating the worldwide adoption of Artificial Intelligence (AI) in Customer Relationship Management (CRM). Their partnership seeks to empower businesses across various industries to transform customer, partner, and employee experiences while ensuring the security of their data.
Microsoft and Salesforce have emerged as leaders in the low-code space for their integration of generative AI, according to a report by GlobalData, a prominent data and analytics company. The digital transformation era has fueled the demand for rapid app development and intelligent automation, prompting innovative enterprises to explore the potential of emerging technologies. The “Low-Code Platforms: Competitive Landscape Assessment” report by GlobalData highlights the fiercely competitive nature of the low-code market segment. Microsoft has strengthened its position by combining its Power Automate offering with the new Azure OpenAI service. On the other hand, Salesforce has been consolidating its Salesforce Flow/Automation and Einstein tools, including Einstein GPT CRM tools, within its Data Cloud platform. Charlotte Dunlap, Research Director at GlobalData, acknowledges the rapid entry of global public cloud platform providers such as Google, Microsoft, and Amazon into the low-code market. These companies are launching strategies centered around visualization tools, automation…
The San Francisco-based cloud giant Salesforce has reached an agreement to buy Tableau Software Inc. in an all-stock deal valued at $15.7 billion. By acquiring Tableau, which provides easy-to-use tools for data visualization and management, Salesforce has positioned itself as the latest major technology company to play an important role in helping enterprises analyze data, make smarter decisions, drive intelligent, connected customer experiences, and facilitate innovation. “We are bringing together the world’s #1 CRM with the #1 analytics platform. Tableau helps people see and understand data, and Salesforce helps people engage and understand customers,” stated Marc Benioff, chairman and co-CEO, Salesforce. “It’s truly the best of both worlds for our customers – bringing together two critical platforms that every customer needs to understand their world. I’m thrilled to welcome Adam and his team to Salesforce.” Currently, Tableau has more than 86,000 business customers around the world, including Charles Schwab,…
Sinch, which is pioneering the way the world communicates through its Customer Communications Cloud, has partnered with Singtel, Asia’s leading communications technology group, to become the first provider to enable Rich Communication Services (RCS) for businesses in Singapore. Sinch and Singtel are now offering businesses an advanced platform to connect with customers through secure and branded messaging directly in their native mobile inboxes.
Integrating VoIP with business tools is transformative, enhancing productivity and collaboration. It connects communication systems, CRM, project management, and marketing platforms, enabling seamless workflows. Effective VoIP integration involves assessing needs, ensuring compatibility, customizing workflows, and providing comprehensive training. Continuous monitoring and optimization ensure businesses remain agile, efficient, and competitive in today’s digital landscape.
Dialpad has launched its latest AI Sales tool, built on DialpadGPT, enhancing the sales process through real-time coaching powered by over six billion minutes of business conversations. The tool integrates with existing systems like Salesforce, simplifying operations and providing sales teams with accurate data, ultimately streamlining their workflow and boosting efficiency.
SonicWall’s CSE is offering secure, cost-effective remote and internet access for cloud migrations. Alphabet is negotiating to acquire cybersecurity firm Wiz for $23 billion. Cresta’s 2024 State of the Agent Report shows U.S. contact center agents are enthusiastic about generative AI. Spanish trade unions have accepted Zegona Communications’ revised workforce reduction plan for Vodafone Spain.
Remote work and digital nomadism are booming, and VoIP keeps globetrotting professionals connected. This article explores how VoIP offers cost-effective, flexible calling and a variety of features like video conferencing and instant messaging. Popular tools like Zoom, Skype, and WhatsApp are explored, highlighting their strengths for travellers and remote workers. The article concludes by emphasizing how VoIP empowers seamless communication and collaboration from anywhere in the world.
