Airtel is tackling India’s growing spam call issue with its latest AI-powered spam detection solution. This innovative system analyzes and alerts users within 2 milliseconds, detecting over 100 million spam calls daily. Available to all 387 million Airtel customers for free, it sets a new benchmark in AI-driven telecom security.
WhatsApp is scheduled to launch a new function called Silence Unknown Callers, which will allow users to filter out spam calls. The function, which can be turned on or off in the settings menu, automatically mutes phone calls from numbers not in the user’s contact list. Despite the fact that the call will be quiet, the Caller ID will remain visible in both the calls list and the notifications center. This will enable users to determine who was attempting to contact them. This new addition is intended to fix a problem with WhatsApp’s Communities feature. This feature allows any group member to simply access the phone numbers of other users and begin spamming them. Although banning and reporting calls from unknown numbers can aid in preventing this, Silence Unknown Callers tries to stop the initial wave of spam by excluding calls from these numbers. The most recent…
As the UK’s communications regulator, Ofcom, prepares revised regulations that will hold telecom companies to a higher standard, the UK operator BT is stepping up its efforts to fight scammers. In order to achieve this goal, Hiya Protect, a network-level monitoring system that can detect and reject suspicious calls, will be used by the company. This technology will be available to both fixed-line and mobile EE subscribers. According to a study done by the Hiya team, 29 percent of all phone calls in the UK are spam. 50 percent of those calls are fraudulent, making the UK the most fraudulent country in Europe. This demonstrates the scope of the problem, which affects a vast number of people in the UK. Naturally, Ofcom is aware of this problem. According to calculations made by the telco regulator, a quarter of UK adults dealt with at least one instance of suspicious…
Earlier this week, a leading IT solutions provider Tech Mahindra, announced its partnership with Microsoft to build a blockchain-based robust ecosystem meant to tackle unsolicited commercial communications in India. This blockchain solution will be developed based on Microsoft Azure, and will comply with the regulations issued by the Telecom Regulatory Authority of India (TRAI). TRAI has been working with both these companies and other stakeholders to curb the profusion of spam calls and messages so widely spread across the country. While the initial step of introducing a “Do Not Disturb” registry in 2010 seems to be a success with 230 million listed subscribers, the telemarketers still manage to find fraudulent workarounds to obtain consent and continue delivering spam calls. “Blockchain as a technology is a powerful tool to combat the issue of spam calls and fraud risks, to protect user information, as well as the integrity of the telecom sector.…
Blockchain will be the next tool used by the TRAI (Telecom Regulatory Authority in India) to fight against aggressive telemarketing, that is using spam calls and SMS. According to the TRAI, blockchain technology is able to track those annoying telemarketers. As they use unregistered phone numbers, they are usually hard to track, and with this new way of fighting against those marketing methods, India’s Telecom regulator will be the first to use blockchain as a mean of regulation. TRAI Chairman RS Sharma said: “Blockchain will ensure two things — non-repudiation and confidentiality. Only those authorized will be able to access details of a subscriber and only when they need to deliver service…“ and added that “TRAI will become the first organization to implement this kind of regulation on such a large scale,” 30 billion commercial calls or SMS are sent every month to users in India. Most of them are…
BT’s Enhanced Call Protect service has revolutionized phone scam prevention on their Digital Voice platform. Leveraging hi-tech software and artificial intelligence, BT has blocked 2.4 million scam calls since May 2024. Collaborating with Hiya, the service employs machine learning to enhance scam detection, ensuring customers remain secure from vishing threats.
Robocalls and scam calls plague phone users, causing financial loss, identity theft, and emotional distress. These deceptive tactics exploit advancements in technology. Fortunately, individuals can fight back with call blocking apps, Do Not Call lists, and authentication technology. By working together, we can reduce the impact of robocalls and scam calls.
In an era where voice calls still hold a significant place, a rising wave of voice fraud threatens to shatter this trust. With a shocking 16% of UK consumers falling victim to phone scams last year, global figures paint a worrisome picture. The fact that this issue is not fleeting, the average UK consumer receiving roughly four fraudulent calls per month in 2023, only heightens the concerns.
In a significant move applauded by consumer advocacy groups, the Federal Communications Commission (FCC) has voted decisively to reinforce regulations on telemarketing calls. Advocates from the National Consumer Law Center, Public Knowledge, and the Electronic Privacy Information Center (EPIC) commend the FCC for taking a stand against the misuse of consumer consent by lead generators.
Mutare Inc., the leading provider of voice threat defense solutions, has announced a new partnership with Five9, a renowned Intelligent CX Platform provider. As part of this collaboration, Mutare’s Voice Traffic Filter is now available on the Five9 CX Marketplace. This integration offers contact centers a seamless solution to combat unwanted phone calls by combining Mutare’s powerful voice defense technology with the Five9 Intelligent CX Cloud Contact Center. The Five9 Intelligent CX platform handles billions of call minutes annually and offers a range of features such as digital engagement, analytics, workflow automation, workforce optimization, and practical AI. These capabilities aim to enhance customer experiences, empower contact center agents, and drive tangible business outcomes. Alongside their dedicated personnel and strong customer relationships, this integrated solution sets Five9 apart in delivering exceptional CX. Chuck French, Mutare’s Chief Growth Officer, emphasized the significance of the telephone as a critical component of a world-class…
