238 Results

Unified Communications

Search
Unlock business success with Unified Communications - seamless collaboration, personalized interactions, and enhanced customer satisfaction.
VoIP Fundamentals

Unified Communications: The Key to Transforming the Customer Experience

By

In the dynamic realm of modern business, meeting customer expectations is a challenge. Unified Communications (UC) addresses this by integrating diverse communication tools into a cohesive platform. This article explores UC’s benefits, such as omnichannel experiences, personalized interactions, real-time responsiveness, enhanced collaboration, employee mobility, seamless integration with applications, and leveraging data analytics for continuous improvement. UC transforms the customer journey, fostering satisfaction, loyalty, and long-term success in the competitive business landscape.

by
Keep Reading
Avaya announced that it has been awarded a cooperative purchasing contract in the UC and Contact Centre categories at Sourcewell.
UCaaS

Avaya Awarded Unified Communications and Contact Centre Contract with Sourcewell

By

Avaya, a global leader in customer experience solutions, announced today that it has been awarded a cooperative purchasing contract in the Unified Communications and Contact Centre categories at Sourcewell ─ the leading Government Cooperative Purchasing Organisation in North America with more than 500 competitively solicited contracts to government, education, and nonprofit entities

by
Keep Reading
Using Business PBX Phone Systems for Seamless Internal and External Communications
VoIP Fundamentals

Using Business PBX Phone Systems for Seamless Internal and External Communications

By

Clear communication is the backbone of any successful business. From aligning internal teams to building trust with customers, how you communicate can shape your company’s growth. This article explores how PBX phone systems modernize business communications—boosting efficiency, reducing costs, and creating a seamless experience for both employees and clients.

by
Keep Reading
NICE and AT&T to boost the capabilities of emergency communications centers by developing a unified incident capture solution NG9-1-1.
Telco Buzz

NICE and AT&T Enhance NG9-1-1 Centers with Unified Solution

By

NICE has expanded its collaboration with AT&T to boost the capabilities of emergency communications centers by developing a unified incident capture solution for AT&T NG9-1-1 technologies. Showcased at APCO 2024, this partnership aims to revolutionize public safety by enabling 9-1-1 centers to utilize real-time VoIP data for smarter decisions and improved response times.

by
Keep Reading
Alianza, Inc. released a new Omdia Research report, “Reinventing Core Communications: Strategic Imperatives for Growth.”
Market Watch

Reinventing Core Communications: Strategic Imperatives for Growth

By

Alianza, Inc., the leading cloud communications platform for service providers, today released a new Omdia Research report, “Reinventing Core Communications: Strategic Imperatives for Growth.” The report offers a transformation roadmap for service providers as they face increasing operational complexity, network costs, and revenue pressures that are creating hostile market conditions across the telecommunications industry.

by
Keep Reading
Load More