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Unified Communications

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In the dynamic realm of modern business, meeting customer expectations is a challenge. Unified Communications (UC) addresses this by integrating diverse communication tools into a cohesive platform. This article explores UC’s benefits, such as omnichannel experiences, personalized interactions, real-time responsiveness, enhanced collaboration, employee mobility, seamless integration with applications, and leveraging data analytics for continuous improvement. UC transforms the customer journey, fostering satisfaction, loyalty, and long-term success in the competitive business landscape.

Avaya, a global leader in customer experience solutions, announced today that it has been awarded a cooperative purchasing contract in the Unified Communications and Contact Centre categories at Sourcewell ─ the leading Government Cooperative Purchasing Organisation in North America with more than 500 competitively solicited contracts to government, education, and nonprofit entities

In a strategic move, Cloudli Communications, a prominent Montreal-based provider of voice, data, and messaging solutions, has officially merged its brand with ConnectMeVoice, an originally New Jersey-based company specializing in cutting-edge hosted voice over internet protocol (VoIP), unified communications as a service (UCaaS), and call center as a service (CCaaS).

conXhub, a leading provider of cloud-based communication and collaboration platforms, has entered into a strategic partnership with DIDWW, a global telecom operator offering premium quality VoIP communications, two-way SIP trunking and SMS services for businesses and telecom carriers. Through the alliance with DIDWW, conXhub aims to extend its global reach, ensuring high quality voice services for unparalleled customer experience.

Unified Office, a managed service company that provides cloud-based business communications services, has announced the availability of its new Alexa-powered AI-based Performance Notifications Suite. The suite incorporates Alexa-powered communications into Unified Office’s AI-based notifications platform, allowing clients to receive mission-critical notifications through Alexa-enabled products.   The AI-based alerts platform from Unified Office is designed to provide organizations with enhanced visibility and convenience, allowing them to respond faster to events that may harm their business. The platform employs the latest advances in linear regression methods, predictive analytics and AI.    The new Alexa-powered AI-based Performance Notifications Suite allows hotels to alert personnel with information such as how many guests are checking in or out, ordering room service, leaving early, and more. Restaurant owners may be provided with trend information and be informed of after-hours events.   The suite works in conjunction with Unified Office’s Complete Connect Now business communications platform and…

The launch of two new offerings, Spectrum Business Connect with RingCentral and Spectrum Enterprise Unified Communications with RingCentral, has been announced as a result of a strategic partnership between Charter Communications, a provider of broadband connectivity, and RingCentral, a global provider of enterprise cloud communications solutions.   By integrating RingCentral MVPTM with Charter’s Spectrum high-speed internet and network solutions, these new offerings will give SMB and enterprise clients of Spectrum access to a robust, secured and user-friendly communications platform that will allow them to be productive from any location. Additionally, Charter’s clients will benefit from RingCentral’s AI-powered upgrades such as Advanced Meeting Insights and advanced analytics, which will help them modernize and optimize their communications and optimize their business growth and operations.   More than 90% of Spectrum markets currently have access to Spectrum Business Connect with RingCentral, the solution’s exclusive UCaaS provider. In the upcoming months, this service will…

Symbio Holdings, a supplier of communications software, has announced the release of Carrier Infrastructure as a Service (CIaaS), a unified carrier-grade product suite created to enhance the experience of wholesale customers.   With CIaaS, domestic service providers may access the same features as top carriers without having to make significant infrastructure expenditures to provide dependable, high-quality voice conversations. Furthermore, CIaaS is backed by carrier-grade customer assistance and expertise delivered locally by in-country customer care teams to worldwide clients for international call routing and other services. Symbio can assist service providers in navigating and understanding unique national licensing and regulatory hurdles.   Leveraging Symbio’s large voice network, the solution offers the physical infrastructure and virtual components required to deliver high-quality communications services in Australia, New Zealand, Singapore, and other countries. Using Symbio’s cloud-based technology stack, Symbio’s CIaaS solution makes it simpler for communications service providers of all sizes to start and…

Theta Lake, a provider of contemporary communication compliance and security solutions, and Movius, a provider of work-from-anywhere solutions for mobile voice, text and WhatsApp, have formed a partnership to help heavily regulated industry sectors scale secure and compliant mobile communications effectively and increase productivity levels.   The combined solution of Movius and Theta Lake offers sophisticated mobile voice and messaging features, as well as integrated compliance capture, archiving and monitoring, all in a single, non-disruptive system that includes voice and electronic communications.   Movius’ MultiLine technology provides a second, dedicated business line to any cellular device, allowing customers to securely divide their professional and personal communications while using a single device. The Movius AI-powered program also connects with major messaging applications such as WhatsApp, WeChat and Microsoft Teams, as well as prominent CRM platforms such as Salesforce.   Theta Lake provides a cloud-first solution to facilitate archiving, securit, and compliance…