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In the dynamic realm of modern business, meeting customer expectations is a challenge. Unified Communications (UC) addresses this by integrating diverse communication tools into a cohesive platform. This article explores UC’s benefits, such as omnichannel experiences, personalized interactions, real-time responsiveness, enhanced collaboration, employee mobility, seamless integration with applications, and leveraging data analytics for continuous improvement. UC transforms the customer journey, fostering satisfaction, loyalty, and long-term success in the competitive business landscape.

UCaaS

Avaya Awarded Unified Communications and Contact Centre Contract with Sourcewell

By Aiste Kryzanovske August 8, 2023

Avaya, a global leader in customer experience solutions, announced today that it has been awarded a cooperative purchasing contract in the Unified Communications and Contact Centre categories at Sourcewell ─ the leading Government Cooperative Purchasing Organisation in North America with more than 500 competitively solicited contracts to government, education, and nonprofit entities

Telecom News

Unified Communications Management: Balancing Costs and Complexity

By Aiste Kryzanovske May 26, 2023

Explore the real-world benefits of proactive Unified Communications management, as increasing costs and complexity demand streamlined solutions. Discover how third-party tools enhance visibility, reduce operational overhead, and support automation for multi-vendor UC environments.

Telco Buzz

Oculum Joins Cloud Communications Alliance

By Kamile Bigenyte July 1, 2024

Oculum, a leading provider of video conferencing and unified communications solutions, has announced its membership in the Cloud Communications Alliance (CCA). The CCA is a global coalition of top cloud service providers dedicated to advancing the cloud communications industry through education, influence, and networking.

Telco Buzz

Granite Telecommunications Launches Global Connectivity Solution

By Kamile Bigenyte June 11, 2024

Granite Telecommunications, a prominent $1.85 billion provider of communications and technology solutions for businesses and government entities, has unveiled its latest innovation: the Granite Multi-Carrier SIM. This advanced mobile technology promises seamless and reliable global connectivity.

Market Watch

Reinventing Core Communications: Strategic Imperatives for Growth

By Kamile Bigenyte March 15, 2024

Alianza, Inc., the leading cloud communications platform for service providers, today released a new Omdia Research report, “Reinventing Core Communications: Strategic Imperatives for Growth.” The report offers a transformation roadmap for service providers as they face increasing operational complexity, network costs, and revenue pressures that are creating hostile market conditions across the telecommunications industry.

M&A

Cloudli Communications and ConnectMeVoice Unify for Enhanced Cloud Solutions

By Kamile Bigenyte November 21, 2023

In a strategic move, Cloudli Communications, a prominent Montreal-based provider of voice, data, and messaging solutions, has officially merged its brand with ConnectMeVoice, an originally New Jersey-based company specializing in cutting-edge hosted voice over internet protocol (VoIP), unified communications as a service (UCaaS), and call center as a service (CCaaS).

CPaaS

conXhub teams up with DIDWW to offer next-level VoIP communications

By Aiste Kryzanovske September 28, 2023

conXhub, a leading provider of cloud-based communication and collaboration platforms, has entered into a strategic partnership with DIDWW, a global telecom operator offering premium quality VoIP communications, two-way SIP trunking and SMS services for businesses and telecom carriers. Through the alliance with DIDWW, conXhub aims to extend its global reach, ensuring high quality voice services for unparalleled customer experience.

Telecom News

Red Oxygen Joins Communications Alliance: Boosting Australia’s Telecom Connectivity and Innovation

By Aiste Kryzanovske May 29, 2023

Red Oxygen joins Australia’s Communications Alliance, aiming to enhance connectivity and promote high business standards while fostering innovation in converging networks and technologies.

Telecom News

Unified Office announces Alexa-based AI notifications for business

By Aiste Kryzanovske March 30, 2023

Unified Office, a managed service company that provides cloud-based business communications services, has announced the availability of its new Alexa-powered AI-based Performance Notifications Suite. The suite incorporates Alexa-powered communications into Unified Office’s AI-based notifications platform, allowing clients to receive mission-critical notifications through Alexa-enabled products. The AI-based alerts platform from Unified Office is designed to provide organizations with enhanced visibility and convenience, allowing them to respond faster to events that may harm their business. The platform employs the latest advances in linear regression methods, predictive analytics and AI. The new Alexa-powered AI-based Performance Notifications Suite allows hotels to alert personnel with information such as how many guests are checking in or out, ordering room service, leaving early, and more. Restaurant owners may be provided with trend information and be informed of after-hours events. The suite works in conjunction with Unified Office’s Complete Connect Now business communications platform and…