Amazon has achieved its 100% renewable energy goal seven years ahead of schedule, powering all its operations with sustainable energy. Recognized by Bloomberg NEF as the largest corporate buyer of renewable energy, Amazon has invested in over 500 solar and wind projects worldwide. This commitment significantly advances global sustainability initiatives.
Cisco and Rockwell Automation have partnered to accelerate industrial digital transformation in the Asia Pacific, Japan, and Greater China region. This collaboration aims to optimize manufacturing operations, boost productivity, and ensure industrial network security through advanced solutions like industrial IoT.
The ‘Global State of CX 2024’ report by CX Network highlights rising concerns about data privacy and security. Eaton’s NetDirector KVM over IP switches allow remote management of up to 32 devices with robust security, space-saving design, and compatibility. DE-CIX study shows 70% of major US Internet Exchanges are now neutral. Lanner unveils the ECA-6051, a high-performance edge AI server.
Today at Customer Contact Week (CCW), Sanas, provider of the world’s first Real-Time Accent Translation technology, announced its newest product, Sanas Noise Cancellation, will be free to all organizations globally forever, starting in August. Leveraging patent-pending next-generation AI technology, Sanas Noise Cancellation will elevate the entire contact center industry by offering a complimentary, noise-free communications environment to contact centers worldwide.
Verizon launches AI-driven apps to improve customer service by streamlining interactions. The European Commission designates Booking.com as a ‘gatekeeper’ and plans antitrust charges against Microsoft for bundling Teams with Office. Telstra establishes a regional network hub in Guam at GNC iX data center. GlobalData underscores US telcos’ struggle to stand out in the B2B channel.
At Avaya Engage, its premier customer experience event, Avaya, a global leader in Customer Experience solutions, unveiled a series of important enhancements to the Avaya Experience Platform™ (AXP),that further Avaya’s leadership in Enterprise CX as well as its commitment to delivering Innovation without Disruption. Avaya’s robust and comprehensive CX platform, trusted by large Enterprises globally, empowers customers to maintain their core capabilities while evolving through flexible innovation paths, including on-premises, private cloud, public cloud, or hybrid deployment models.
NEC launches “NEC cotomi Pro” and “NEC cotomi Light,” advanced gen AI models. Lumos will be acquired by a joint venture of EQT and T-Mobile to expand high-speed internet access. CEA-Leti leads EU projects 6G-DISAC and 6G-GOALS, revolutionizing 6G technology through smart networks. Sanas obtained a patent for its Real-Time Accent Conversion AI Technology, enabling call center agents to adapt accents and reduce background noise. GlobalData’s report highlights how startups are innovating in AI-driven medical diagnostics, IT management, and financial operations.
LogRhythm, the company helping security teams stop breaches by turning disconnected data and signals into trustworthy insights, is holding its revamped cybersecurity summit, RhythmWorld Europe, to elevate cybersecurity collaboration. RhythmWorld Europe will bring together industry experts and professionals to share key knowledge to overcome the most pertinent modern threats. The summit returns for a second year following its successful European launch in 2023 and will take place on 30th April 2024 at CodeNode, London.
Darryll Dewan, CEO of Total Site Solutions (TSS), unveils the dynamic landscape of data centers in 2024. TSS’s report highlights key trends: modular data centers’ rise, heightened security needs, sustainability emphasis, and the widening skills gap. Dewan emphasizes adaptability amid AI-driven shifts, underscoring the need for proactive planning and collaboration.
In a stark warning delivered at a regional investment banking conference in Tallinn, Estonia, Ericsson CEO Börje Ekholm highlighted Europe’s precarious position in the global telecom arena. Emphasizing the urgent need for regulatory reform and innovation prioritization, Ekholm cautioned that Europe’s telecom industry is trailing far behind its counterparts in the US, China, and India.
