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VoIP professionals – dealing with stress at work

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Stress is usually caused by the desperate feeling of things getting out of control, a situation quite common in the rapidly and constantly advancing VoIP industry. Whether you are a VoIP engineer or business developer, sales or technical support representative, stress can catch up with you in any position or situation. Pressure to meet a deadline or complete a challenging task, or to always be on your peak performance level can lead to unbearable tension. According to the American Institute of Stress, 8 out of 10 Americans experience stress at work, and 1 out of 5 workers have even quit their jobs due to workplace stress. While small doses of stress can help achieve breakthroughs, accelerate personal and company growth, and even increase motivation, excess stress can affect one’s ability to concentrate, diminish confidence and cause fatigue. In addition, stress can manifest itself in physical symptoms, such as…

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OpenPhone, the VoIP-based app for small companies

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The city of Kitchener, in Canada, Ontario, is home of a new app called OpenPhone. Its ambition is to help small entrepreneurs stopping the blurred line between private and business phone calls. Many services already exist in this specific field, like Phone.com or Grasshopper, but OpenPhone’s main feature is to simplify the process and focus and ease of use. As of today, the app let user share one phone number across several phone, using VoIP technology. Still in its beta version and available on the Appstore since January, the company expects to launch in a couple of months a final version. An Android version hit the Google platform in June. OpenPhone will allow customers to make concurrent calls on several devices, transcribed voicemail and call forwarding. This way, small businesses will have the opportunity to have a better communication between customers and entrepreneurs.

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Legal battle over Alexa between Amazon and VoIP-Pal

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After suing Apple over patents infringement VoIP-Pal is determined to launch the exact same process with Amazon. The lawsuit has been filed in Nevada, and is focusing and Amazon’s cloud-based virtual assistant, Alexa, especially on its calling and messaging services. The Washington-based company blames Amazon for using the very same four patents that it is suing Apple for. In Amazon’s case, the technology is used to make function voice and video calls or voice messages. Voip-Pal is trying to make profits from patents they own that are based on VoIP technology. The CEO of Voip-Pal, Emil Malak said, “After investigating Amazon’s Alexa platform and Echo line of products our technical team has concluded that the calling and messaging functions infringe our patents. Amazon’s foray into communications seems to be part of a larger trend of giant corporations battling for market dominance by offering Internet-based communication products that integrate with traditional…

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Warning about security breach in VoIP services

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Security researchers from Rapid7 have found a large number of insecure UDP Internet services in Germany, which are used for VoIP. The researchers found nearly six million exposed SIP services on port 5060 / UPD, more than any other country in the world. The Session Initiation Protocol (SIP) is used to establish a communication session in Internet telephony and is particularly difficult to secure. Only encrypted SIP (SIP-TLS on port 5061 / TCP) provides adequate protection against active and passive eavesdropping and toll fraud, but plain text SIP is still widely used in Germany. This is demonstrated by Rapid7’s new National Exposure Index, an annual ranking that examines the extent to which countries around the world are at risk of active cyber attacks. For the study, Rapid7s security researchers scoured the entire Internet for TCP / IP services that, for example, are not secured with modern encryption methods or offer…

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Nigeria’s VoIP sector growing by 93%

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One of Africa’s largest economy, if not the largest (an ongoing debate with South Africa), Nigeria’s VoIP sector has seen in increase of subscription over a period of 12 months. With 93% of growth on one year, VoIP went from 46,348 users in May 2017 to reaching 89,447 in April 2018. Out of the two main operators in that segment, Smile Communications is in charge of 93% of the market with 83,445 accounts against 6,032 for its smaller rival, Ntel network. Still, the VoIP technology is a very narrow market on a GSM-dominated market. So far VoIP represents 0.06% of communications when GSM accounts for 99.7%. This is mainly due to a lack of broadband penetration into the country’s infrastructure. The Nigerian Communications Commission (NCC) assured that it expect to increase broadband penetration to 30%, compared to 22% right now, by putting on policies to achieve this goal. Prof. Umar…

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By 2024 VoIP Services is expected to grow up to US$ 194.5 Billion

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New technologies, especially in wireless communications, is helping increase VoIP services. As smartphones, laptops and tablets are being more available worldwide, VoIP services are also growing and the competition between different providers is leading to a constant update in their offers. The BYOD (Bring Your Own Device) policy that is spreading in companies is another key factor in this demand on VoIP. Devices like phablets (a mix between smartphones and tablets like the Galaxy S9+) are replacing computers on many aspects. The PMR (Persistence Market Research) expect the market to grow up to US$ 194.5 Billion in the next seven years. Most of this increase will be from long distance VoIP calls that could represent US$ 120 Billion in revenue.

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Lawsuits against Apple by VoIP-Pal over patents

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Apple has integrated in its iPhone an instant messaging system called iMessage. It allows to send any data (audio, pictures, videos or text) through any Apple device: phones, tablets or computers, and even their watches. In 2016, VoIP-Pal sued Apple, AT&T, Twitter and Verizon for patent infringement based on its U.S. Patents. This year, new lawsuits are being launched solely against Apple, for the infringement of four U.S. Patents, that are linked to the way iMessage processes routing, rating and billing of communications transferred through networks. Those actions are not related to the one that started in 2016. iMessage and Facetime are concerned by those accusations of infringement. Voip-Pal pretends that their patents are used to conduct audio, video and text to other devices by associating them with a specific user so it can route properly the communications. The plaintiff owns a portfolio of patents on VoIP technology. It is…

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Unreal mobile will bring unlimited data and VoIP calls

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FreedomPop, the California based company operating in the US and UK, will launch a new MVNO (Mobile Virtual Network Operator) called Unreal mobile. Until now FreedomPop focused on its free-of-charge mobile plan for customers with small needs, making money from their other plans. With Unreal Mobile, they offer a full service carrier using the Sprint network. Unreal will offer unlimited data for $15 per month, with no contract. Not only that, but Unreal Mobile number can be used on any device, meaning not only on smartphones but also on tablets and computers. The way it works is a SIM card is needed for the main smartphone, that works with a regular voice network, then Unreal Mobile, with VoIP technology, allows the user to use different devices with the same number. This announcement is a direct result of Sprint and T-Mobile merger. Mauricio Sastre, FreedomPop SVP Strategy and Carrier Relations said…

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VoIP tool off iPhone’s app in China

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Apple recently sent a message to all developers of apps on iOS that are available on the Chinese App Store. They informed them that they had to remove a tool called Callkit, that allows to implement VoIP calls into their app. Any app that uses Callkit is refused by apple for the Chinese market. The message stated: “Recently, the Chinese Ministry of Industry and Information Technology (MIIT) requested that CallKit functionality be deactivated in all apps available on the China App Store.” Despite this announcement, VoIP is still allowed in China, but the ease of use of Callkit seems to be the issue. Some Human Rights activists suggest that even though China doesn’t want to officially ban VoIP, they want to make it more difficult to use. It is not the first time Apple had to comply with Chinese demands as they removed last year Microsoft’s Skype among other VoIP…

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BullsEye Telecom offers VoIP based Key System to its customers

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BullsEye Telecom has entered the VoIP based Key System market. Founded in 1999 in Michigan, BullsEye started by focusing on its local market. Since then, they provide SD-WAN, VoIP, broadband, and POTS to customers across the U.S. They acquired an experience in converting Plain Ordinary Telephone Service (POTS) to VoIP lines. It was able to be a leader company in the U.S. as a multi-location communications solutions provider. They announced yesterday the launch of its VoIP Based key system. Evan Branstnern, network endpoint engineer, explains: “The goal with BullsEye’s VoIP Key System was to replicate a phone system that people are used to while at the same time integrate the latest technology and best practices that are reflected in a VoIP-based product.” This technology will let users park calls with just a button, and then see which line is parked or available. It also let calls being picked up from…

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