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Dialpad, a leading AI-Powered Customer Intelligence Platform, has announced updates to their open app ecosystem. These advancements make it easier for customers to integrate their workflows and apps into a single effective workplace and adjust their workflows for improved communications and cooperation. The App Marketplace includes integrations with Microsoft Teams, Microsoft Dynamics, and the newly added Bullhorn, ServiceNow, HubSpot, as well as Google ChromeOS Desk Connector. Customers may now consolidate all of their daily tasks into one pane thanks to these integrations. Customers may also quickly search for and find available solutions based on use cases or specific industry requirements. Dialpad combines the most advanced AI Contact Center, AI Sales, AI Voice, AI Meetings and AI Messaging solutions in one. With over 3.5 billion minutes of real-time AI data, Dialpad is the only AI-powered customer intelligence company that is partnered across multiple Google business sectors, including Google Cloud,…

News Roundup

A quick roundup of the news in Telecoms | Week #2

By Aiste Kryzanovske January 13, 2023

France invests €750 million in 6G R&D For research and development projects in advanced network generations such as 5G and 6G, France has announced a €750m grant program. In order to produce sovereign solutions, especially with the pandemic and global trade disputes, the country is focusing on virtualization, open interfaces for access networks, edge computing, security, and AI and machine learning integration. The scheme is part of Macron’s France 2030 strategy. It is a €30 billion plan aimed at modernizing the economy and positioning France as a world leader in future network technologies. Read more at: https://tinyurl.com/4jr922dn T-Mobile in talks to acquire MVNO Mint Mobile T-Mobile is apparently in discussions to buy Mint Mobile, a pre-paid mobile virtual network operator (MVNO) backed by Ryan Reynolds. Mint Mobile has grown in popularity since its launch as Mint SIM in 2015. It has been touted as a cheaper alternative to major mobile…

Market Trends

Trends to shape the telecom industry in 2023

By Aiste Kryzanovske January 9, 2023

The telecommunications industry is one of the most dynamic industries in the world, driving innovation and having a significant impact both on society and business. In fact, regardless what industry you’re in, telecoms will most likely have an impact on your business. If you want to stay ahead of the competition, you must keep an eye on emerging trends and advancements in the telecom industry. So, what major telecom developments should we be on the lookout for in 2023? 5G satellites Looking ahead, we anticipate a surge in satellite access for both devices that directly access satellite connections as well as Non-Terrestrial Networks (NTNs) that employ spaceborne and airborne vehicles for transmission. It is an intriguing capability enabled by Low Earth Orbit (LEO) satellites, which are smaller, lighter, and far less expensive to manufacture, launch, and maintain than traditional geostationary and mid-orbit satellites. Many opportunities are made possible by 5G…

Telecom News

China Mobile and Ericsson to launch an energy-efficient 5G site

By Aiste Kryzanovske January 5, 2023

China Mobile and Ericsson have announced the launch of two energy-efficient 5G sites in China as part of their efforts to conserve energy and reduce carbon emissions. The Ericsson Smart Site offers new levels of quality assurance, the intelligent administration of various energy sources, full-stack real-time monitoring, and intelligent energy and service synergy. The initial facility, located in Jiangsu Province, runs on the 700MHz frequency and emits no carbon dioxide. The second facility, in Guangdong, operates on the 2.6GHz frequency. Both locations employ Ericsson’s power system, which optimizes the usage of energy from solar, grid and battery sources to provide the most energy-efficient operation possible. The systems also include remote management capabilities using Ericsson Network Manager. Energy conservation and renewable energy have become major technology trends in China. As China continues to prioritize energy conservation and carbon emission reduction, the partnership between China Mobile and Ericsson is well-positioned…

Telecom News

BT creates a B2B unit called BT Business

By Aiste Kryzanovske December 22, 2022

BT, the UK’s largest telecommunications company, has announced plans to restructure its business by consolidating its Global and Enterprise divisions into a single unit called BT Business. The aim of this move is to cut costs and improve the performance of underperforming businesses. As part of this restructuring, BT will eliminate various product portfolios and management and support positions, with the goal of saving £100 million by 2025. The combination of the two divisions is expected to increase simplicity by eliminating unnecessary duplication and allowing the company to offer a single service to both corporate and public sector clients. This restructuring comes after the company announced in April that it would rebrand all of its consumer operations as EE, with BT becoming the flagship brand for its corporate units. In addition, the enterprise division has experienced a series of poor quarters, with a 23% drop in the first…

Telecom News

DIDWW now licensed as a telecom operator in Slovenia, Croatia and Spain

By Aiste Kryzanovske December 20, 2022

DIDWW, a global provider of premium quality VoIP communications and SIP trunking services, has further expanded its license portfolio that offers businesses compliant two-way Voice and SMS communications. Slovenia, Croatia and Spain have been added to the constantly growing list of 28 countries where DIDWW holds national telecom operator licenses with its own numbering resources. The importance of telecom operator licenses has greatly increased over the years as VoIP services are being adopted by a growing number of larger corporations and governmental institutions. Being a licensed carrier confirms that a company is able to ensure a high level of service quality and availability and allows license holders, such as DIDWW, to match the stringent regulatory requirements demanded by wholesale VoIP providers, enterprises and businesses. Voice and SMS-enabled global phone numbers and first-class SIP trunking services are some of the most important components for any company when optimizing their business…

12 articles for 12 days of Christmas 2022

By Aiste Kryzanovske December 19, 2022

Working from home is the new normal, as most of society has recently discovered. However, as this new routine has set in, the problem of achieving a proper work–life balance has also barged through the door. The abrupt transition to remote work has obscured the physical and psychological barrier that existed between home and the workplace. At first, the opportunity for the workers to work from home was seen as a positive aspect that promotes work-life balance. However, unfavorable indications emerged over time, since family and professional commitments sometimes tug employees in opposite directions. Full article: https://voip.review/2022/02/21/find-work-life-balance-working-home/ The telecom industry is responsible for keeping the globe linked through communications services. There are many aspects of these services that we take for granted, from private calls to business interactions. However, it is only because of the telecom sector that we are able to swiftly connect to individuals all over the…

News Roundup

A quick roundup of the news in Telecoms | Week #50

By Aiste Kryzanovske December 16, 2022

Fusion Connect launches Operator Connect for Microsoft Teams Fusion Connect, a global Managed Communication Service Provider (MCSP), now offers Microsoft Teams Operator Connect. This new solution ensures the availability of the platform and services, backed by Fusion Connect’s complete service guarantee. With this offering, customers can use Microsoft Teams to make direct calls to mobile devices and landlines using dedicated local phone numbers that can be accessed from any device. By partnering with Fusion Connect for Microsoft Teams calling services, businesses can more fully integrate their use of Microsoft 365 services and benefit from enhanced collaboration, continuity and workforce management capabilities. Read more at: https://tinyurl.com/2tcuw5p4 University of Surrey to research greener telecom networks The University of Surrey has secured a £12 million grant to research the development of more sustainable and resilient telecommunications networks. The 5/6G Innovation Centre at the University of Surrey will act as the project manager for…

Telecom News

SkySwitch adds Contact Center functionality to its platform

By Aiste Kryzanovske December 14, 2022

SkySwitch, a white-label Unified Communications-as-a-Service (UCaaS) provider located in the United States, has added a new robust Contact Center capability to its platform. SkySwitch is a full-featured, integrated solution for resellers. The company provides MSPs, VARs, telecom agents, interconnect ISPs and WISPs with a cloud-based voice platform that they can brand as their own. The SkySwitch Contact Center effortlessly interacts with the SkySwitch UCaaS reseller platform, enabling a single billing and no setup fees for partners, while expanding on basic call center operations to provide advanced capabilities. The SkySwitch Contact Center helps SkySwitch partners fulfill the increasing demand from small and medium-sized businesses for contact center applications. The system offers businesses cutting-edge communication capabilities that integrate real-time call data with SMS, text-to-speech, chat, chatbots and social integration to help these companies make better business decisions. The SkySwitch Contact Center solution also provides white-label partners with an…

Telecom News

Ericsson sells its IoT business to Aeris Communications

By Aiste Kryzanovske December 8, 2022

Ericsson has announced the sale of its unprofitable Internet of Things (IoT) division to Aeris Communications, an IoT solutions supplier. The Swedish telecom equipment provider claimed that the transaction, which covers its IoT Accelerator and Connected Vehicle Cloud operations, will end the businesses’ past quarter-to-quarter losses of almost $24 million. Over 9,000 businesses use Ericsson’s IoT Accelerator to handle 22 million eSIM connections and over 95 million connected devices worldwide. For worldwide IoT cellular connectivity, these businesses and relationships make use of Ericsson’s current network of over 35 communications service provider partners. The Connected Vehicle Cloud business, in the meantime, is said to be the most comprehensive connected car platform available today, with automotive IoT leaders utilizing this service to connect over six million vehicles across 180 countries. More than 100 million IoT devices will be connected across 190 countries using Aeris and Ericsson’s combined IoT…