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AI in VoIP
Market Trends

AI in VoIP. What are the possibilities?

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Artificial intelligence (AI) is currently one of the most talked-about and experimented-with technologies in practically every sector. Being amongst the most significant new technical advances, AI has major implications for Voice over Internet protocol (VoIP) and Unified Communications (UC). With its numerous capabilities, VoIP telephony is already transforming the communication capabilities of many businesses. However, when AI technology becomes an active participant, the efficiency and potential of this market will skyrocket. So, let us see how AI will revolutionize and influence VoIP, and how this technology will become an essential component in all corporate processes. How AI works in VoIP VoIP service providers are always adding new features to their VoIP services in order to attract consumers on both individual and business levels. With the inclusion of AI in communications, new market opportunities are anticipated to emerge. This is why AI has become an essential factor in several VoIP and…

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Telinta
Telecom News

Telinta enhances its TeliGlobe Brandable Mobile Softphone solution with “In-App” sign-up

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Telinta, a global leader in cloud-based softswitch solutions for UCaaS and VoIP service providers, has announced a unique enhancement to its TeliGlobeTM Brandable Mobile VoIP solution. End users can download Telinta’s free Mobile Softphone application from both Google Play and Apple iTunes.  Telinta customers now have the option to enable new end users to open an account and sign up for VoIP services directly from the brandable app. The new “in-app” sign-up capability joins TeliGlobe’s existing option for online sign-up using a browser, and is available to Telinta customers using TeliGlobe Brandable at no additional cost. The new capability also provides Telinta customers with the option to offer free calling as a promotional incentive, enabling prospective users to make a few test calls, for which the Telinta customer can securely predefine a spending limit, set allowable destinations, and more. TeliGlobe offers an extremely affordable way for ITSPs and…

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Week #43
News Roundup

A quick roundup of the news in Telecoms | Week #43

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Cisco’s new features and capabilities for Webex CX portfolio The revamped Webex Customer Experience (CX) portfolio, which offers a fully integrated platform for collaboration, cloud contact centers, and cloud communications, has received additional features and capabilities from Cisco. The goal of Webex CX is to provide customers with intelligent, proactive, and tailored customer experience capabilities that encourage brand loyalty and adoption. The close integration of Webex Connect and Webex Contact Center to provide a linked customer experience enables a seamless omnichannel experience. Read more at: https://tinyurl.com/2p9xjd2n DSTNY acquires easybell German cloud communications company easybell has been acquired by European corporate communications provider Dstny. Easybell offers Cloud PBX and VoIP communications to B2B customers. They are rapidly expanding and fiercely competitive in the German market because of their entirely digital strategy and well-distributed network of 2,000 partners. They are in a good position to handle the Dstny activities in Germany with…

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Ribbon
Telecom News

Ribbon’s SBCs certified for Google Voice SIP Link

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Ribbon Communications, a global provider of communications software, IP, and optical networking solutions to service providers, companies, and critical infrastructure sectors, has announced that its Session Border Controllers have been certified for Google’s new SIP Link.   Customers can use Google SIP Link to link their existing carrier to Google via a network of certified Session Border Controllers (SBC). This adaptability enables the use of existing telecommunications infrastructure while maintaining continuous service with the user’s current carrier.   The extensive enterprise SBC portfolio from Ribbon, which is installed in service provider networks all over the world, provides businesses with call encryption, secure telecom connectivity to help prevent fraud and unauthorized access, as well as protection for the larger enterprise data network from malicious users.   These SBCs have undergone extensive testing to ensure that they offer strong SIP security and compatibility, including with traditional PBXs, contact centers, analog devices, SIP…

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Week #42
News Roundup

A quick roundup of the news in Telecoms | Week #42

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Apelby chooses Linxa for its international voice business transformation Apelby Communications has chosen the Linxa Connect, a completely integrated, end-to-end telecom management solution, to revolutionize its global voice business. This platform supports and automates voice wholesale operations in a seamless manner, including rate management, routing, quality control, deal administration, billing, dispute resolution, fraud detection and real-time reporting. High levels of automation, agility and efficiency are offered by the solution, enabling Apelby to re-engineer and improve its business processes.  Read more at: https://tinyurl.com/yc7kjfwk Intrado Corporation releases a wearable 911 safety device Intrado has unveiled a wearable safety gadget with a programmable panic button. The badge-sized gadget is a component of Intrado’s Safety Suite Solution, an all-inclusive incident management platform for K–12 schools, institutes of higher education, and organizations of all sizes. Upon user activation, Intrado Safety Suite immediately notifies administrators and personnel and sends the device location and event specifics to…

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SIPPIO
Telecom News

SIPPIO launches Fast Track Accelerator program for carriers and service providers

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In order to help carriers and service providers become fully compliant with the Microsoft and Zoom Ecosystems, SIPPIO, a global provider of corporate phone services, has launched its Fast Track Accelerator program.   Carriers and service providers who participate in this program become completely compliant with the architecture and automation processes needed for wholesale certification within the Microsoft Operator Connect and Zoom Provider Exchange ecosystems. The program provides resellers with a rapid path to start selling retail voice subscriptions. The cloud-based services from Microsoft and Zoom that are covered by this program include Zoom Peering, Microsoft Direct Routing, Microsoft Operator Connect and Zoom Provider Exchange.   With a completely customized, white-labeled platform that offers pre configured infrastructure and services for full implementation, the Fast Track program enables network operators and carriers to become Microsoft and Zoom providers. Through the accelerator program, which covers 74+ countries, service providers and carriers may…

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Vodafone
Telecom News

Vodafone and Altice planning a €7 billion German fiber partnership

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In an agreement with Altice Europe, Vodafone Group will roll out Fiber-to-the-Home in Germany as part of a €7 billion investment in its largest market. This collaboration complements Vodafone’s well-defined objectives for upgrading its current hybrid fiber cable network.   According to a statement released by the two corporations on Monday, FibreCo, a 50/50 fiber partnership between Vodafone and Altice, will deploy fiber optic lines to as many as 7 million residences in Germany. Approximately 70% of the cost will be covered by debt raised by the new company. The transaction is scheduled to be completed in the first half of 2023.   The transaction is thought to yield Vodafone up to €1.2 billion in cash proceeds from Altice, which is projected to exceed Vodafone’s portion of stock commitments. The profits include €120 million upon closure, up to €487 million in deferred payments as additional homes are connected, and another…

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Week #41
News Roundup

A quick roundup of the news in Telecoms | Week #41

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DT to reduce energy use in Germany by 10% Deutsche Telekom has announced its latest environmental goals, including a commitment to cut energy use in its home market by at least 10% by 2024. The company intends to achieve this by retiring outdated systems, such as the PSTN, and transitioning to more efficient technologies, such as 5G mobile. In addition, DT intends to double its energy efficiency improvements by the same target date. Read more at: https://tinyurl.com/49u8red3 Exoprise announces its latest Service Watch release The most recent Service Watch version from Exoprise gives business IT and UC teams the ability to examine the complete network route for every UC application for each user on each network. Businesses of all sizes may effectively adapt to an expanding UCaaS market with Service Watch DEM with RUM + Robots, thanks to the enhanced scalability, flexibility and cost-efficiency. No matter the location, network or…

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Callroute
Telecom News

Callroute and Coolwave to automate cloud communications for UCaaS platforms

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In order to streamline the deployment of cloud telephony services across UCaaS and CCaaS platforms, Callroute, a supplier of cloud voice solutions, has teamed up with Coolwave Communications, a global provider of voice and messaging solutions. Through this collaboration, partners and clients will gain access to secure and excellent voice quality with regionalized points of presence when using Coolwave’s cloud-based, self-service and white-label Cool Operator platform, which streamlines international telephony. Also, end users may use Callroute’s Bring Your Own Carrier (BYOC) feature to quickly connect Coolwave’s worldwide SIP network to UCaaS services like Microsoft Teams. This new agreement also benefits Callroute’s existing partners, opening up previously restricted  markets and prospects. Partners will be able to capitalize on this collaboration by providing a quick and easy go-to-market solution, allowing these industry participants to attract new business. Voxnube, a global provider of distributor voice services and solutions to Callroute…

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INVADE
VoIP Solutions

Increasing call center productivity with predictive dialer from INVADE

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INVADE, a provider of innovative communication solutions, together with Emertec, INVADE’s commercial partner, offers an enhanced solution that is designed to enable enterprises to quickly and cost-effectively deploy INVADE’s fully managed and flexible Dialer-as-a-Service (DaaS) software.   Predictive dialer software is a popular solution for outbound contact centers. The use of this serviceboosts the interviewers’ efficiency by increasing the call connect rate, while also enhancing consumer engagement. INVADE has a wealth of expertise in developing and implementing market research software, and because of the modular nature of their solution, they can produce the best-in-class predictive dialer to match a large range of requirements.   Currently covering over 50 countries, INVADE, in partnership with its commercial associate Emertec, assists market research operations ranging in size from 5 to 1000 interviewers. Emertec and INVADE have worked together for over a decade to develop cost-effective and best-in-class dialer solutions. Through the development of…

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