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Avaya, a worldwide technology company specializing in cloud communications and workstream collaboration solutions, announced that its Avaya OneCloud™ contact center solutions are allowing children all across the world to follow Santa Claus on his Christmas Eve voyage. Avaya is assisting the North American Aerospace Defense Command’s (NORAD) Operations Center at Peterson Space Force Base in Colorado Springs, in tracking Santa’s movements throughout his popular travel path. NORAD utilizes Avaya’s OneCloud CCaaS driven by AI to communicate in real time with millions of children of all ages who are keen to know where Santa is and when he will arrive at their houses. Last year, despite having a small staff, 175 volunteers fielded over 20,000 phone calls, answering queries on Santa’s location. Also, more than 11 million people visited the NORAD Tracks Santa website http://www.noradsanta.org, last year. “Where is Santa?” was queried by at least 12.3 million Amazon Alexa…

12 articles for 12 days of Christmas 2021

By Aiste Kryzanovske December 20, 2021

With Christmas fast approaching, we would like to present 12 articles to read during the 12 days of Christmas. We hope that this collection of articles will take you on a joyous voyage of telecom business, VoIP, and personal development education. It has been over a year since organizations rushed from the traditional office to a virtual workplace due to the coronavirus. The transition from office to home leads to other changes: many of us now communicate much more often in the virtual world, rather than face-to-face, which means that nonverbal communications are now more important than ever. Full article: https://voip.review/2021/02/08/importance-nonverbal-communication-virtual-environment/ Most phones today allow users to see the calling party’s phone number before they answer. This feature, called Caller ID or Calling Line Identity (CLI), is a way to let people know who is calling and decide whether they want to answer the call or not. However, callers…

News Roundup

A quick roundup of the news in Telecoms | Week #50

By Aiste Kryzanovske December 17, 2021

Ericsson releases 10 Hot Consumer Trends report Ericsson’s ConsumerLab 10 Hot Consumer Trends study, which addresses early adopter perspectives and aspirations up to 2030, has been released. The report discusses hybrid retail experiences at the fictitious ‘Everyspace Plaza’ mall, where consumers examined 15 hybrid shopping mall facilities meant to expand the conventional experience via the use of digital technologies. According to Ericsson, the ConsumerLab 10 Hot Consumer Trends study represents the expectations and forecasts of over 57 million early technology users worldwide. Read more at: https://tinyurl.com/54w7xe68 Vodafone to auction a unique NFT Vodafone will sell an NFT of the world’s first ever SMS text message, “Merry Christmas,” which was transmitted on the Vodafone network in December, 1992. The exclusive NFT ensures ownership of a one-of-a-kind, exact reproduction of the original communication protocol used to send the first-ever text message. All profits from the auction will be donated to the UNHCR,…

Telecom News

DIDWW offers businesses global UIFN services

By Aiste Kryzanovske December 16, 2021

In order to accelerate business expansion internationally and enable local engagement for their customers, companies aim to provide consumers with more convenient ways to contact their business. DIDWW, a leading global provider of two-way voice and SMS communications, has announced the addition of Universal International Freephone Numbers (UIFNs) to help multinational companies expand their global presence, build brand awareness and improve the customer experience. UIFNs, also referred to as Universal Toll Free Numbers, are assigned to carriers by the International Telecommunication Union (ITU) and consist of a single toll-free phone number that is accessible from various countries. DIDWW has made this fully compliant and premium quality service available to any business looking for a simple toll free solution in 63 countries around the world. This solution will benefit companies with multiple office locations or branches by simplifying service management and establishing a real-time global presence with a single number.…

News Roundup

A quick roundup of the news in Telecoms | Week #49

By Aiste Kryzanovske December 10, 2021

Samsung to undertake a structural reorganization Samsung has announced yet another dramatic reorganization, this time separating the corporation into just two units: Device Solutions, which handles semiconductors, and the SET Division, which includes the mobile, consumer and television businesses. The reorganization looks to be strategic, indicating a change in focusing on the highly successful semiconductor market. Consolidating the consumer electronics and mobile companies should assist to streamline the company’s overall operations and improve synergies across the many sectors. Read more at: https://tinyurl.com/4e78wsfd AT&T to upgrade US Coast Guard network The Defense Information Systems Agency has selected AT&T to combine and enhance the US Coast Guard’s diverse data networks, awarding the company a $161 million, 11-year contract. AT&T will provide an IP-based Wide Area Network as well as ethernet, virtual private networking, private lines, fixed wireless, optical wavelength and commercial satellite connectivity to the Coast Guard. The contract was granted as…

Telecom News

Vantage Data Centers strengthens its local footprint with PCCW DC

By Aiste Kryzanovske December 7, 2021

Vantage Data Centers, a hyperscale data center campus operator located in the United States, and its major investor, Digital Bridge Group, have announced the completion of their acquisition of the PCCW data center business – PCCW DC. Vantage is now ready to provide data center services in Hong Kong and Kuala Lumpur, two high-growth regions in the Asia Pacific (APAC) region. Vantage Data Centers envisages that much of its Asia Pacific development strategy will materialize now that the acquisition is finalized. The agreement adds 100MW of current capacity to Vantage’s data center platform across numerous locations. Brian Groen, who was previously the senior vice president of data center and digital transformation at PCCW DC, has joined Vantage as president, Asia Pacific (APAC). “Hong Kong and Kuala Lumpur are unparalleled connectivity hubs for companies doing business across Asia,” commented Groen. “We have a strong sales pipeline with existing facilities…

Market Trends

Trends to shape the Telecom Industry in 2022

By Aiste Kryzanovske December 6, 2021

Technology is rapidly progressing, resulting in a significant acceleration in technological advancements. Technological improvements have boosted innovation, agility and market development. Telecommunications is one of those businesses where experts debate which developments will have the most influence in the near future, as the latest technologies are essential in a fast-moving and fast-changing sector like telecoms. Now that we are getting closer to the start of 2022, it is time to look at the trends that will influence the telecom business in order to better grasp how this sector will change in the coming year. So, let us take a look at some technological advancements so you know what to look forward to and embrace. Wi-Fi 6 Wi-Fi 6 is a Wi-Fi network with an extendeds range, allowing for a higher density of connected devices, and providing faster communications. For starters, expanding Wi-Fi 6 networks will increase capacity, speed and reduce…

News Roundup

A quick roundup of the news in Telecoms | Week #48

By Aiste Kryzanovske December 3, 2021

Telefonica to offer industrial 5G services in 2022 For the first time, Telefonica will provide a range of industrial 5G services to selected partners starting in January 2022. In recent years, Telefonica has tested approximately 80 use cases across several industries, with a handful of solutions now ready for implementation. Telefonica will market three particular 5G use cases for industry through its Telefonica Tech unit: autonomously guided vehicles (ATGs), remote support solutions and drone solutions. Customers will be able to access all of these services via Telefonica’s public mobile network, as well as a virtual or dedicated private network. Read more at: https://tinyurl.com/46x6mcdj Verizon scores a $34.6M contract The US Department of Energy has awarded Verizon Public Sector two Enterprise Infrastructure Solutions (EIS) contracts for $34.6 million. Verizon will offer voice and data services to a variety of DOE sites, including the agency’s headquarters in Washington, D.C. Under the terms…

Telecom News

Procescom advances innovation in telecoms through cooperation with DIDWW

By Aiste Kryzanovske December 2, 2021

Procescom, an industry-recognized provider of innovative and customized solutions for telecom technical platforms, has formed a strategic alliance with DIDWW, a global telecoms operator that offers premium quality VoIP communications and SIP trunking services. This cooperation will help Procescom to further advance its telecom solutions that are deployed in both public and private infrastructure. The addition of fully compliant DIDWW voice services will greatly contribute to the use of Procescom’s out-of-the-box connectivity that can be applied by mobile network operators, MNOs or MVNOs of any size. Strategic partnerships and an innovative outlook on business have assisted Procescom in positioning itself as a leading Mobile Virtual Network Enabler with its Procescom MVNE platform. Along with a white-labelled VoIP dialer for iOS and Android, Procescom has made it possible for mobile device industry giants to offer out-of-the-box connectivity to customers. In addition, Procescom’s extensive connectivity portfolio presents a great opportunity to…

Telecom News

Axiata to reach net-zero by 2050

By Aiste Kryzanovske November 30, 2021

Axiata Group, a Malaysian multinational telecommunications group with widespread operations in Asia, has signed a commitment to the Science-Based Target Initiative (SBTi), formalizing their intention to set a long-term science-based target of reaching net-zero carbon emissions by 2050. Axiata claimed in a statement that it is the first Malaysian telecommunications provider to implement the SBTi, joining more than 50 mobile carriers worldwide in rapidly addressing climate action. The Carbon Disclosure Project (CDP), the United Nations Global Compact (UNGC), the World Resources Institute (WRI) and the World Wide Fund for Nature (WWF) are driving this project, and the SBTi is the primary partner of the Business Ambition initiative for the 1.5°C campaign. The Science Based Targets project, in collaboration with the UN Global Compact and the We Mean Business Coalition, is leading the Business Ambition for 1.5°C. This campaign is an urgent call to action for businesses to establish…