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Call center software firm Aircall receives $120 million funding Aircall, a provider of cloud-based phone and contact center systems, has completed a $120 million Series D funding round led by Goldman Sachs Asset Management. The startup develops a cloud-based phone system for call centers, support lines and sales teams, and offers integration with Salesforce, HubSpot, Zendesk, Slack, Intercom and other popular CRM, support and communication systems. This funding will help the company to develop new products for integration with third-party tools, and in particular, industry-specific integrations. Aircall plans new offices in London and Berlin, as well as new hires in the company’s existing offices based in New York, Paris, Sydney and Madrid. Read more at: https://tinyurl.com/ruc4n8u5 Telenor and Axiata seal $15 Billion deal to merge Malaysian telecoms units Malaysian telecoms company Axiata Group Bhd. and Norway’s Telenor ASA have signed a definitive agreement to combine their mobile operations in Malaysia,…

Ericsson has announced the launch of its Private 5G, which will reshape on-site connectivity by providing secure and simple 4G LTE and 5G Standalone Connectivity (SA), targeting the manufacturing, mining and process industries, offshore and power companies, as well as ports and airports.   Ericsson Private 5G enhances and makes business operations using cloud network management easier, keeping sensitive data on-site without downtime, and guarantees high performance under Service-Level Agreements (SLAs).   The Ericsson 5G Private network is based on a 4G/5G radio and dual-mode core technology for extensive indoor and outdoor environment use cases, that include tracking assets and real-time automation, a digital twin to help optimize production operations, effective quality checks using augmented reality, and smart surveillance drones. This technology seamlessly merges with a variety of business projects, devices, and applications to increase productivity, deliver new offerings, boost customer engagement, and improve the overall work environment.   The…

Deutsche Telekom (DT), in collaboration with its partners Ericsson, Nokia, Qualcomm, Samsung and Xiaomi, has announced the accomplishment of the world’s first ever Voice over 5G New Radio (VoNR) call in an end-to-end multi-vendor environment. During an innovation test in Warsaw, Poland, the partners tested the capabilities of a 5G Standalone (SA) network with voice and 5G data sessions in parallel.   The network setup integrated the Ericsson 5G Core and Nokia’s IP Multimedia Subsystem (IMS). Calls were terminated on commercial terminals from the Samsung Galaxy S21 5G, Xiaomi Mi 11 Lite 5G and 5G smartphone form factor tester supplied by Qualcomm’s Snapdragon 780G and 888 5G mobile platforms with Snapdragon 5G Modem-RF Systems.   By taking advantage of cloud-native 5G SA networks, operators will be able to provide high-quality voice services without relying on LTE as an anchor. Because of the high transmission quality of 5G technology, VoNR incorporation…

Voice over Internet Protocol (VoIP) is not a new technology, and there are thousands of articles written about it. Still, there are many myths surrounding VoIP. Is it the awkward acronym? Maybe it sounds super technical? On a basic level, VoIP, or Voice over Internet Protocol, is simply an Internet-based replacement for traditional telephone systems, offering significant cost savings and advanced technologies that provide improved convenience and productivity. In our humble opinion, myths should not detract from you using one of the industry’s leading and most affordable means of business communications that can provide businesses with a tremendous competitive advantage. Therefore, let us dispel some of the most common misconceptions and give you the truth about VoIP phone systems. Myth #1: VoIP will cost more Actually, VoIP is more economical than legacy phone and on-premises PBX systems. With a hosted VoIP or Cloud PBX, the costs are limited to service…

New security features for Google Workspace and Google Drive Google has unveiled new security tools that include client-side encryption for Workspace and several enhanced data protection features in the platform’s Drive service. The tech giant said there will be new trust rules and labels for Drive to classify files and apply controls based on their sensitivity levels. These added security features are the result of several factors, including Google’s “security first” philosophy, the rapid increase in remote work environments due to the pandemic, and the company’s experience with its BeyondCorp zero trust security model. In addition, Google is also increasing phishing and malware protection in Workspace. Read more at: https://tinyurl.com/ygc7yhw7 Facebook partners with Internet service providers D-VoiS and Netplus Facebook has announced new partnerships in India with Internet service providers (ISPs) D-VoiS and Netplus. These ISPs will use Facebook Connectivity’s Express Wi-Fi platform to provide public Wi-Fi hotspots in various…

Telecommunications giant Orange and technology company SmartKey have created the first Blockchain of Thing (BoT) SIM card to implement access control and other smart city functions on a mobile phone. Thanks to the new partnership, access control, smart bikes, utilities and other smart city elements will soon be available to manage through blockchain technology.   The partnership is based on the SmartKey pilot program “Rescue without Barriers”, which allows the Olsztyn city rescue services in Poland to have instant access to each safe area and building in their district using blockchain. The technology enables hospital barriers and other gates to automatically unlock and open for rescue vehicles, thereby reducing response times. This is one example of many possible access control features based on blockchain and connectivity in the licensed operator’s band, setting the scene for Orange as the first global operator to use blockchain to promote the smart cities of…

SoftBank aims at providing connectivity from space SoftBank has announced that it will begin promoting the roll out of Non-Terrestrial Network (NTN) solutions that provide connectivity from space and the stratosphere. SoftBank NTN solutions will include the Geosynchronous Earth Orbiting (GEO) satellite NarrowBand IoT (NB-IoT) services provided by Skylo Technologies. The two companies recently agreed to cooperate in offering satellite services in Japan. SoftBank’s NTN portfolio of solutions will also include Low Earth Orbit (LEO) satellite communications provided by OneWeb, and High Altitude Platform Station (HAPS) stratospheric telecommunications platforms provided by SoftBank’s subsidiary HAPSMobile. Read more at: https://tinyurl.com/murtvfhr Black Lotus Labs uncovers hacktivist campaign Black Lotus Labs, the Lumen Technologies security threat intelligence division, has presented evidence that hacktivists have recently attacked switches and routers in a minimum of 100 organizations. The hacktivists managed to access those Internet-connected devices because of an incorrect Cisco Systems Smart Install configuration. The Black…

Snom, the globally established brand for modern IP telephony, has enhanced the quality and performance of its C520-WiMi conference system, offering businesses of all sizes a more powerful, cost-effective solution for audio conferencing. First launched in 2019, the C520’s features quickly made it a key component of corporate communications during the pandemic – enabling employees to maintain social distancing in large meeting rooms without losing transmission quality. Snom’s customers are now facing new communication demands due to hybrid working and require solutions that can be used both at home and in the workplace. This has prompted Snom to further enhance the already superior technology of its C520-WiMi. The manufacturer runs its own audio laboratory in Berlin, equipped with the world’s most advanced tools for sound optimisation. And the fine tuning of the C520-WiMi has paid off:often, the performance and audio quality of the conferencing system exceeds that of more expensive solutions offered by competitors* and…

LeapDroid, a blog providing market analysis, expert guides and expertise for the mobile app, mobile hardware and app industry, has picked call.center™ by DIDWW as one of the best call center apps for Android devices. In this article, we will explore this app, reveal what it has to offer, and why it deserves to be one of the top softphones.   Firstly, it is not just for Android. call.center ™ is an innovative SIP-based softphone for Mac OS, iOS, Android and Windows devices. Its full compatibility with a variety of operating systems and standard SIP-based VoIP providers makes it one of the most versatile VoIP softphones available.   The call.center™ app has a unique, practical and user-friendly drag-and-drop user interface. All the basic functions are easily accessible and intuitive, allowing users to seamlessly integrate and optimize voice operations with their workflow processes.   In addition, for the convenience of users,…

The ability to cope with pressure in the workplace is a much needed skill. Pressure is an integral part of every day, whether that pressure is a minor, routine inconvenience, or a huge burden that lasts for a long time. No matter what your job is, at some point you will definitely experience some level of pressure at work. This can happen occasionally, such as when a company is going through a significant transition, or it can be a part of your daily job. Nevertheless, pressure control is of great importance – otherwise you could burn out!