Exceptional customer support and VoIP technology are indispensable for businesses aiming to thrive in today’s competitive landscape. By prioritizing customer satisfaction and leveraging VoIP’s benefits, companies can ensure prompt responses, enhanced call quality, and streamlined processes, ultimately fostering loyalty and driving growth.
CSPs have been investing heavily in network technology to reduce expenses, but legacy voice infrastructure is holding them back. Cloud transformation can deliver better customer experiences, reduce costs, and increase scalability. AI will change customer engagement and revenue generation, with GenAI offering SMBs deep analytics from customer conversations. CSPs should focus on a modern, digital-first customer experience with self-service options. Alianza offers a cloud communications platform to simplify migration and operations for CSPs.
A recent market study by INCA (Independent Networks Cooperative Association) and Point Topic reveals that alternative network builders in the UK have collectively expanded fibre infrastructure to more premises than BT’s Openreach unit. By the end of 2023, UK altnets had reached 12.9 million premises with fibre, exceeding Openreach’s coverage of 12.8 million.
NEC launches “NEC cotomi Pro” and “NEC cotomi Light,” advanced gen AI models. Lumos will be acquired by a joint venture of EQT and T-Mobile to expand high-speed internet access. CEA-Leti leads EU projects 6G-DISAC and 6G-GOALS, revolutionizing 6G technology through smart networks. Sanas obtained a patent for its Real-Time Accent Conversion AI Technology, enabling call center agents to adapt accents and reduce background noise. GlobalData’s report highlights how startups are innovating in AI-driven medical diagnostics, IT management, and financial operations.
Comcast, the US cable giant, is expanding its prepaid Now brand with new fixed and mobile offerings in response to the impending closure of the Affordable Connectivity Programme (ACP). This initiative aims to attract consumers affected by the conclusion of the federal assistance program.
Bharti Airtel and Dialog Axiata have unveiled a fusion plan for their operations in Sri Lanka. The anticipated benefits of this combination include tapping into economies of scale, reducing infrastructure redundancy, drawing from technology and capital synergies, and fostering broadband connectivity advancements.
Australia’s National Broadband Network (NBN) has marked a historic milestone by utilizing cutting-edge 100G PON technology to achieve speeds of 83 Gbps on its live full fibre access network. This breakthrough, claimed as a world first, signifies a significant leap in broadband capabilities for Australian consumers.
Rumors of a impending merger swirl around two of UK’s pivotal alternative network providers. Such union could massively boost FTTP coverage across the UK. Amid speculations of rapid network consolidation and shared investment, this collaboration signifies a vital shift in UK’s fibre market. However, the union also begets challenges in terms of subscriber transition and meeting regulatory deadlines.
Boldly setting a new trend, British mobile network operator EE introduces a direct ‘pounds and pence’ pricing structure allowing easy-to-understand mid-contract price alterations. Putting an end to the perplexing use of complex indices like CPI or RPI, this simplified approach, commencing from 31 March 2025, has announced certain monthly hikes that resonate with essential consumer electronics and services.
In a significant move, AT&T has pledged an additional $3 billion investment by the end of the decade to address the digital divide in the United States, bringing its total commitment to this cause to $5 billion. This announcement comes as part of the telco’s ongoing efforts to ensure more Americans have access to affordable high-speed internet.
