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Top tech giants, including Amazon, Apple, and Microsoft, have recently been identified by the European Commission under the new Digital Markets Act (DMA) as potential digital ‘gatekeepers’. These firms, commanding vast economic and influential prowess, now sit waiting during a 45 day review period that could officially brand them as such. Following the conclusion of the evaluation process, each company will need to navigate a six-month transition to achieve full compliance with the DMA directives. These guidelines are aimed at fostering competition and safeguarding both end-user rights and the interests of small scale businesses.

Sinch, a cloud communications provider, has announced that its Sinch Contact Pro solution which enables omnichannel customer care at scale, is now available as an SAP Endorsed App on the SAP® Store.   SAP Endorsed Apps are products from SAP’s community of partners that support clients in becoming smarter and better-run businesses. A select group of 30 SAP partners are endorsed by SAP, with Sinch Contact Pro being the sole approved contact center solution. SAP® S/4HANA®, SAP CRM and SAP Service Cloud are all compatible with the Sinch Contact Pro solution.   SAP-endorsed applications are designed to provide value and achieve the desired results rapidly and efficiently. With extra security, in-depth testing and evaluations against benchmark results, these solutions have been rigorously examined and certified by SAP. The fact that this Sinch solution successfully passed all testing demonstrates the value that Sinch Contact Pro offers SAP clients as a cutting-edge…

DIDWW, a global telecom operator that provides premium quality VoIP and SIP trunking services, has announced its latest integration with Zapier, a leading web-based automation platform. This partnership will enable DIDWW customers to automate their workflows using DIDWW SMS and Voice services and seamlessly connect to a huge variety of prominent business and productivity applications. Acting as an efficient translator between web APIs (Application Programming Interfaces), Zapier’s platform provides easy access to thousands of the most popular apps, such as Salesforce CRM, Google Sheets, Slack, Trello, WhatsApp, Telegram and Facebook Messenger. Zapier enables sophisticated and highly scalable interactions between tools and online services that would not otherwise communicate with one another. Customers can conveniently automate recurring tasks and business processes, thereby saving time and increasing productivity. Zapier’s integration with DIDWW’s SMS and Voice services offers customers a whole new world of possibilities. This solution enables non-SMS apps to…

Working from home is the new normal, as most of society has recently discovered. However, as this new routine has set in, the problem of achieving a proper work–life balance has also barged through the door. The abrupt transition to remote work has obscured the physical and psychological barrier that existed between home and the workplace.   At first, the opportunity for the workers to work from home was seen as a positive aspect that promotes work-life balance. However, unfavorable indications emerged over time, since family and professional commitments sometimes tug employees in opposite directions. Full article: https://voip.review/2022/02/21/find-work-life-balance-working-home/ The telecom industry is responsible for keeping the globe linked through communications services. There are many aspects of these services that we take for granted, from private calls to business interactions. However, it is only because of the telecom sector that we are able to swiftly connect to individuals all over the…

Meta was fined €265 million by Irish regulators on Monday. This is the company’s latest penalty for violating rigorous European Union data privacy regulations.    According to the Data Protection Commission (DPC), Meta Platforms Inc. violated parts of the EU’s General Data Protection Regulation (GDPR), which require technological and organizational measures to secure user data.   The authority began looking into press reports that user data for more than 533 million people was discovered to have been leaked online last year. This information was detected on a website for hackers, and includes names, Facebook IDs, phone numbers, residences, birthdates and email addresses of individuals from more than 100 different countries.   The DPC investigation discovered that Meta’s Facebook Search, Facebook Messenger Contact Importer and Instagram Contact Importer capabilities did not adhere to GDPR rules between May 25, 2018 and September 19, 2019.   According to Meta, the information was “scraped”…