Amid global economic transformation, network technologies hold vital importance as businesses prioritize cost-saving cloud computing and greener power consumption. Focusing on enhancing customer experiences impacts the development of the metaverse, enabling smart cities and new monetization opportunities. Connectivity, as a critical component, drives sustainable growth across industries.
Explore the thriving IT industry channel in 2023, featuring an array of technology solutions, new market players, and evolving customer habits. With a focus on customer experience and cybersecurity services, channel firms continue to adapt, maintaining profitability in a dynamic landscape.
TELUS becomes the first North American CSP awarded ‘Running on ODA’ status, joining global giants in utilizing Open Digital Architecture to transform into agile digital organizations. Achieving cost and time reductions, TELUS delivers enhanced customer experience through cloud-native, vendor-agnostic solutions.
AST SpaceMobile has made history by successfully connecting a direct voice call between the United States and Japan via its Low Earth Orbit (LEO) satellite constellation, using standard smartphones. The use of standard smartphones makes this a world first, as no one has previously achieved a direct voice connection from space to unmodified cellular devices. AST SpaceMobile partnered with some of its mobile operator partners, including AT&T, Rakuten, and Vodafone, to make the connection. The test call was made using AT&T spectrum and a Samsung Galaxy S22 smartphone in the Midland, Texas area, connecting to Rakuten in Japan. The successful test call validated AST SpaceMobile’s network architecture and systems, including its BW3 satellite, which it describes as the largest commercial communications array in low-earth orbit. The call also paves the way for space-based cellular broadband. AST SpaceMobile’s goal is to provide coverage to close to 50% of the world’s population…
We’ve come a long way since mankind first used smoke signals to communicate, and even farther since cavemen drew pictures on walls. Today, we’re living in a world where we can communicate with anyone, anywhere in the world. Telecommunications has changed dramatically throughout the years. Let’s look at how it grew from its humble origins to what it is now. Rock carvings Petroglyphs are more commonly found than pictographs, and these images were created by carving, engraving or scratching the rock’s surface. Often, these images were important forms of pre-symbol writing and were used in the earliest forms of communication and signage. The oldest art in this particular category is the Bhimbetka Petroglyphs Cupules, in the Auditorium cave situated at Bhimbetka in India, that date back to the Acheulean period, which began between 1.7 million and 1.5 million years ago. Cave paintings Some of the earliest forms of communication are…
The premium brand of IP telephony is delighted by the excellent results it has achieved at the end of its fiscal year and thanks its sales partners for their tremendous loyalty and support. IP telephony pioneer Snom, has maintained record sales figures and strengthened its market share in the fiscal year 2023. Crucial to Snom’s success has been the cooperation of its sales partners, who have made an active contribution to the brand’s success, despite the global political climate and recessionary trends of the last twelve months. As Snom’s CEO Gernot Sagl shares, the past year has been a challenging one for companies active in the B2B space. As soon as the market restraint triggered by the pandemic subsided, companies then had to deal with soaring operational, energy and fuel costs. All of this in combination created a series of knock-on effects and additional hurdles. For example, some…
When it comes to the security of your business, you can’t afford to take any chances. But what are the best ways for you to protect your data and make sure your employees are safe? One way is by using a Virtual Private Network (VPN). With more and more employees working from home, many IT professionals may decide to route Voice-over-IP (VoIP) traffic together with the user’s other data through a VPN. Using a VPN for VoIP calling provides additional levels of security and privacy, assisting both in-house and remote workers in remaining secure. What is a VoIP VPN? Simply explained, a VoIP VPN will build a secure tunnel through which all of your VoIP communications will traverse. As a consequence, you’ll be able to circumvent firewall limitations and make calls in a secure manner. Additionally, this type of service will conceal your actual IP address and allocate a…
When you hear the word “automation”, what do you think of? Increasing effectiveness and efficiency in business processes, right? One of those processes is communication with clients. The move to automate many facets of business communications has been steadily gathering pace. This advancement offers a variety of benefits that are essential for a business to prosper. Everyone involved in the communication process, from the client to the carrier, benefits from automated VoIP. With the advancement of technology, an increasing number of businesses are opting to automate their business communications. What is VoIP automation? In basic terms, VoIP automation is the use of technology to automate the execution of repetitive processes and activities wherever possible and desired, in order to save costs, improve productivity and simplify customer contacts. Call automation systems automate everything from dialing numbers to sending out messages, allowing your employees to speak with more people in…
Do you ever find yourself in a situation where you know exactly what you want to say, but when the time comes to say it, you just can’t seem to find the right words? Strong communication skills are important for everyone to master, being extremely valuable in both your personal and professional life. If you’re looking to improve your professional communication skills, then this article is for you! By following these tips, you can start to improve your communication proficiency today. Keep it simple The best approach to start a productive discussion is to speak clearly and concisely. Avoid using long and complicated sentences, and make an effort to express your points clearly. By doing this, you can make sure that your message is understandable and precise. Ambiguity may cause misunderstandings and hinder the clear comprehension of your message. Also, do not use technical or jargon terminology that the…
Sinch, a cloud communications provider, has announced that its Sinch Contact Pro solution which enables omnichannel customer care at scale, is now available as an SAP Endorsed App on the SAP® Store. SAP Endorsed Apps are products from SAP’s community of partners that support clients in becoming smarter and better-run businesses. A select group of 30 SAP partners are endorsed by SAP, with Sinch Contact Pro being the sole approved contact center solution. SAP® S/4HANA®, SAP CRM and SAP Service Cloud are all compatible with the Sinch Contact Pro solution. SAP-endorsed applications are designed to provide value and achieve the desired results rapidly and efficiently. With extra security, in-depth testing and evaluations against benchmark results, these solutions have been rigorously examined and certified by SAP. The fact that this Sinch solution successfully passed all testing demonstrates the value that Sinch Contact Pro offers SAP clients as a cutting-edge…
