Three UK has partnered with Attensi to gamify staff training, transforming conventional methods into engaging digital simulations. This modern learning approach endorses the network’s commitment to superior customer service, strengthening their core values while enhancing worker competencies.
DIDWW, a global telecom operator providing premium quality two-way SIP trunking and SMS services, has recently integrated with Pabbly, a leading web-based automation platform. Through this collaboration, customers can leverage DIDWW Voice and SMS services to efficiently streamline their workflows by seamlessly connecting with various business and productivity applications.
In a strategic move that could redefine the trajectory of Vodafone’s future, the telecom giant has entered into a comprehensive 10-year partnership with Microsoft. Covering all Vodafone markets in Europe and Africa, this collaboration aims to reach a staggering 300 million people.
In the midst of Johannesburg, CMC Networks, a leading global Tier 1 service provider, is expanding their Global Network Operations Centre. Pairing this development with their move to new Sandton premises aims to boost network capacity, heighten operator productivity, and elevate customer encounters. Through increased AI integration and automation, encapsulating Juniper Mist AI across their network, the upgrade strives to optimize customer experiences.
As AI technology advances at a remarkable pace, the demand for skilled professionals in the field has reached unprecedented levels. The allure of high salaries and an array of job openings has prompted a surge in individuals retraining to capitalize on this burgeoning sector.
Industry expert Andrea Soppera joins the front ranks of CUJO AI as their new VP of Customer Success, bringing along his commanding knowledge and proven leadership. His role will reportedly contribute to shaping customer service objectives and facilitating the integration of AI-driven cybersecurity solutions.
Netcracker Technology allies with Advanced Info Service (AIS), Thailand’s largest mobile carrier. Aiming to centralize AIS customer billing systems through Netcracker Revenue Management, this collaboration ensures efficient marketing preparations and amplified sales view. It’s a significant overhaul of IT infrastructure that boosts business agility and performance. This partnership focuses on cloud-based IT, compliance with major industry standards, and facilitating customer-centric clouds.
In response to the rapid growth of the metaverse and generative AI sectors, the European Commission (EC) is conducting a comprehensive evaluation of the competitive landscape. Margrethe Vestager, the Executive Vice President of competition policy, has issued Requests for Information (RFI) for both markets, urging stakeholders to share insights on competition levels and propose ideas on how antitrust regulations can sustain competitiveness.
The potential partnership between HPE and Juniper is a strategic move that might redefine HPE’s journey towards high-growth solutions, specifically accentuating its high-margin networking business. The collaboration is timely as the demand for secure, unified tech solutions spirals due to AI and hybrid cloud businesses’ exponential growth. Leveraging on the strength of each company’s portfolio, the alliance aims to revolutionize networking for hybrid cloud and AI, potentially setting a new industry standard and bolstering innovation for enhanced user experiences.
Aiming to diminish the climate impact of legal proceedings, a group of dedicated lawyers is advocating for sustainable litigation practices across England and Wales. Aligned with the 2015 Paris Agreement, the initiative pleads with organizations striving for Net Zero emissions to adopt the Greener Litigation Pledge. VMO2 plays a key role in this movement, with ambitious plans to reduce its emissions by 90% by 2040.
