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Epsilon has been chosen by Moratelindo to connect customers to a global ecosystem of Internet Exchanges (IXs) via Remote Peering.
Infrastructure

Epsilon and Moratelindo Partner to Connect Indonesian Businesses to Global Internet Exchanges for High-Performance Content Delivery

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Epsilon Telecommunications (Epsilon), a global interconnectivity provider, has been chosen by Moratelindo, one of the largest telecommunications infrastructure and network providers in Indonesia, to connect customers to a global ecosystem of Internet Exchanges (IXs) via Remote Peering. This partnership enables Moratelindo’s enterprise customers, carriers and service providers to extend their network reach and improve content and application performance in the U.S., Europe, Hong Kong, Japan and rest of the world.

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Legacy voice hurts CSPs? Alianza's cloud platform helps CSPs move core communications to the cloud for better CX, lower costs & growth.
People & Interviews

Alianza CSO on Why Telcos Must Ditch Legacy Systems

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CSPs have been investing heavily in network technology to reduce expenses, but legacy voice infrastructure is holding them back. Cloud transformation can deliver better customer experiences, reduce costs, and increase scalability. AI will change customer engagement and revenue generation, with GenAI offering SMBs deep analytics from customer conversations. CSPs should focus on a modern, digital-first customer experience with self-service options. Alianza offers a cloud communications platform to simplify migration and operations for CSPs.

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Broadvoice, a provider of contact center platforms and unified communications, has been recognized for its customer satisfaction strategy.
Telco Buzz

Broadvoice’s Customer Satisfaction Strategy Earns Bronze Stevie Award

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Broadvoice, a provider of omnichannel contact center platforms and unified communications for small and mid-market enterprises and BPOs, has been recognized for its outstanding customer satisfaction strategy. The company’s Broadvoice Success Program has been awarded a Bronze Stevie Award for Best Customer Satisfaction Strategy. Judges praised Broadvoice’s approach as “impressive” and “significant,” highlighting its exceptional commitment to client satisfaction.

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Telecom News | Week #17: Nec launches gen AI, Lumos joint venture, CEA-Leti advancing 6G, Sanas real-time AI, startups impact on tech.
News Roundup

A quick roundup of the news in Telecoms | Week #17

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NEC launches “NEC cotomi Pro” and “NEC cotomi Light,” advanced gen AI models. Lumos will be acquired by a joint venture of EQT and T-Mobile to expand high-speed internet access. CEA-Leti leads EU projects 6G-DISAC and 6G-GOALS, revolutionizing 6G technology through smart networks. Sanas obtained a patent for its Real-Time Accent Conversion AI Technology, enabling call center agents to adapt accents and reduce background noise. GlobalData’s report highlights how startups are innovating in AI-driven medical diagnostics, IT management, and financial operations.

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Forrit reveals that 89% of marketers and tech leaders are optimistic that Web 3.0 and metaverse can revolutionise interactions with the web.
IT

Web O.No: Metaverse and Web 3.0 Stunted by Internet Chaos, Warn 87% of Business Leaders

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A new study launched by Forrit, the next-generation, global content management system (CMS) provider, reveals that 89% of senior marketers and tech leaders are optimistic that Web 3.0 and the metaverse have the potential to revolutionise the way we interact with the web. However, the report, titled Web O.No: your business’ bleak online future and how to avoid it uncovered that 87% believe the current state of the internet will stunt these innovations – and none of the respondents have websites that are currently equipped for this transformative new internet era.

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Nokia has clinched a major deal with Uzbekistan's Perfectum, paving the way for the deployment of Central Asia's inaugural 5G SA network.
5G

Nokia to Deploy First 5G Standalone Network in Uzbekistan

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Nokia has clinched a major deal with Uzbekistan’s Perfectum, paving the way for the deployment of Central Asia’s inaugural 5G standalone (SA) network. Under this agreement, Nokia will be the exclusive supplier, furnishing Perfectum with a comprehensive end-to-end 5G SA network, including radio access, transport, core networks, and various network automation and service applications.

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A decision emerged for a new regulation requiring ByteDance to divest from the social media platform TikTok or risk a US prohibition.
Market Watch

Navigating US Senate Regulations: TikTok’s ByteDance Dilemma

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The US Senate has made a significant leap forward with a new regulation requiring TikTok’s parent company, ByteDance, to divest from the platform or face a US ban. This move, echoed by President Biden’s support, stems from fears surrounding TikTok’s algorithm and ByteDance’s potential to share American user data with the Chinese Communist Party. However, TikTok’s CEO Shou Zi Chew vehemently denies these allegations.

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DIDWW, a leading global telecoms provider, announced the latest coverage expansion of its emergency calling services.
CPaaS

DIDWW expands its Emergency Calling services to the Czech Republic, Switzerland and Hong Kong

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DIDWW, a leading global telecoms provider specializing in two-way voice and SMS communications, has announced the latest coverage expansion of its emergency calling services. The Czech Republic, Switzerland, and Hong Kong are now included in the DIDWW SIP service, which extends the carrier’s emergency calling capabilities across 32 countries worldwide.

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Softbank, the Japanese telecoms giant, is bolsterng its supercomputing capabilities in a bid to support its ambitious GenAI strategy.
AI

Softbank to Invest Heavily in Supercomputing for GenAI Push

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Softbank, the Japanese telecommunications giant, is gearing up to bolster its supercomputing capabilities in a bid to support its ambitious generative AI (GenAI) strategy. As reported by Nikkei, Softbank plans to allocate JPY150 billion ($960 million) over the next two years towards upgrading its computing infrastructure, a significant leap from the JPY20 billion invested last year.

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Customer service quality in the UK seems to be on the decline, as customer dissatisfaction with automated systems, such as chatbots, rises.
Telco Buzz

Unmasking UK’s Shrinking Customer Service Quality Amid AI Hype

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Evidence reveals rising customer dissatisfaction with automated systems in UK businesses, according to a study by Cavell. Chatbots and similar technologies appear to fail in meeting customer service expectations, with 44% of respondents noting a quality slip in service over the past three years. Many UK adults still prefer human assistance in resolving issues, revealing a persistent demand for more personalised, efficient support mechanisms.

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