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CPaaS (Communications platform as a service) is a great tool for enterprises looking to enhance their business communications systems, improve the efficiency of customer interactions and generate better opportunities for expanding into new international markets. DIDWW, a global provider of premium quality VoIP communications and SIP trunking services, has added more functionalities to its API, thereby expanding its CPaaS solution. These advancements will help businesses stay ahead of the curve in dynamic markets and satisfy their growing needs for technological innovations. The products and services offered by DIDWW enable companies of any size to implement innovative communications solutions and optimize their business operations. Over the years, this telecom service provider has developed a wide range of products and APIs for Voice and SMS communications, allowing to power feature-rich services that satisfy the exacting needs of the enterprise. The latest enhancements to the DIDWW API include seamless outbound SIP trunk…

How to find work-life balance while working from home?

By Aiste Kryzanovske February 21, 2022

Working from home is the new normal, as most of society has recently discovered. However, as this new routine has set in, the problem of achieving a proper work–life balance has also barged through the door. The abrupt transition to remote work has obscured the physical and psychological barrier that existed between home and the workplace.

News Roundup

A quick roundup of the news in Telecoms | Week #5

By Aiste Kryzanovske February 4, 2022

T‑Mobile now runs fully on renewable energy T-Mobile was the first and only US carrier to declare an ambitious plan in 2018 to source 100% of its entire power usage from renewable energy by the end of 2021, and the company has now revealed that it has met this objective. T-Mobile created a renewable energy plan that includes eight virtual power agreements, 19 retail partnerships, one Green Direct program, and unbundled Renewable Energy Certificates that assist projects around the country to help attain the 100% target. In order to meet this goal, the corporation has invested in sufficient wind and solar power to account for every unit of electricity utilized on an annual basis. Read more at: https://tinyurl.com/2p9dkvcy Cosmote receives a fine for mishandling cyberattack Cosmote, Greece’s largest mobile provider, was the target of a cyberattack by an unknown entity in September 2020. Over the course of five visits, the…

Mistakes to avoid when choosing a VoIP provider

By Aiste Kryzanovske January 10, 2022

There are more and more businesses that are disposing of traditional telephone infrastructure and migrating to Voice over Internet Protocol (VoIP) services because of the numerous advantages that VoIP offers. If your organization is making the switch to VoIP, you are going to want to select a VoIP carrier that can provide the services your business requires and deserves. There are many opportunities to make mistakes when choosing a cloud provider, and not paying attention to some pertinent issues can lead to complications and unforeseen expenses later on. To make sure you start off correctly, we have compiled a list of mistakes you need to avoid making when choosing your VoIP provider, so that you will find yourself a reliable partner whose pros far outweigh any cons.Choosing a VoIP service provider at random is very risky. A reliable phone system will not only make you look professional, but…

News Roundup

A quick roundup of the news in Telecoms | Week #1

By Aiste Kryzanovske January 7, 2022

Verizon and AT&T delay 5G rollouts After initially refusing to postpone the launch of their new 5G service which had been set for January 5, 2022, AT&T and Verizon have decided to delay the rollout by two weeks. According to airline industry representatives, a last-minute draft agreement was first negotiated with AT&T and subsequently with Verizon. Aviation officials are concerned that the new technology will interfere with flight altitude-measuring equipment. Read more at: https://tinyurl.com/2p8sbzc7 Amazon, Cisco and Lockheed Martin collaborate on a space mission Callisto, a tech demonstration payload, will be deployed onboard NASA’s Orion spacecraft during its unmanned Artemis I trip around the Moon, thanks to a collaboration between Cisco, Amazon and Lockheed Martin. The goal is to determine if voice and video communication technology can assist astronauts and increase their mission efficiency and situational awareness. The Callisto payload has bespoke hardware and software created by the three companies…

Telecom News

The FCC gets a settlement over failed 911 calls

By Aiste Kryzanovske December 30, 2021

The Federal Communications Commission got a settlement from four firms in relation to emergency calling standards that were not delivered in 2020. The federal prosecution focused on the four corporations involved in the 911 calls, namely Verizon, AT&T, Intrado, and Lumen Technologies, and their inability to fulfill 911 call delivery commitments. Verizon has agreed to pay $274,000 to settle an inquiry into an outage that occurred on May 7, 2020. The other inquiries were all centered around outages on September 28, 2020. With its $460,000 payment, AT&T will resolve two investigations, while Lumen and Intrado will pay $3.8 million and $1.75 million, respectively. The massive payout demonstrates the corporations’ willingness to accept responsibility for their failure to effectively accommodate emergency calls. Each firm has also promised to put in place a compliance strategy. Within 90 days of the consent decree’s effective date, each carrier must examine and adjust…

Telecom News

Avaya and NORAD to track Santa’s journey around the world

By Aiste Kryzanovske December 21, 2021

Avaya, a worldwide technology company specializing in cloud communications and workstream collaboration solutions, announced that its Avaya OneCloud™ contact center solutions are allowing children all across the world to follow Santa Claus on his Christmas Eve voyage. Avaya is assisting the North American Aerospace Defense Command’s (NORAD) Operations Center at Peterson Space Force Base in Colorado Springs, in tracking Santa’s movements throughout his popular travel path. NORAD utilizes Avaya’s OneCloud CCaaS driven by AI to communicate in real time with millions of children of all ages who are keen to know where Santa is and when he will arrive at their houses. Last year, despite having a small staff, 175 volunteers fielded over 20,000 phone calls, answering queries on Santa’s location. Also, more than 11 million people visited the NORAD Tracks Santa website http://www.noradsanta.org, last year. “Where is Santa?” was queried by at least 12.3 million Amazon Alexa…

12 articles for 12 days of Christmas 2021

By Aiste Kryzanovske December 20, 2021

With Christmas fast approaching, we would like to present 12 articles to read during the 12 days of Christmas. We hope that this collection of articles will take you on a joyous voyage of telecom business, VoIP, and personal development education. It has been over a year since organizations rushed from the traditional office to a virtual workplace due to the coronavirus. The transition from office to home leads to other changes: many of us now communicate much more often in the virtual world, rather than face-to-face, which means that nonverbal communications are now more important than ever. Full article: https://voip.review/2021/02/08/importance-nonverbal-communication-virtual-environment/ Most phones today allow users to see the calling party’s phone number before they answer. This feature, called Caller ID or Calling Line Identity (CLI), is a way to let people know who is calling and decide whether they want to answer the call or not. However, callers…

News Roundup

A quick roundup of the news in Telecoms | Week #50

By Aiste Kryzanovske December 17, 2021

Ericsson releases 10 Hot Consumer Trends report Ericsson’s ConsumerLab 10 Hot Consumer Trends study, which addresses early adopter perspectives and aspirations up to 2030, has been released. The report discusses hybrid retail experiences at the fictitious ‘Everyspace Plaza’ mall, where consumers examined 15 hybrid shopping mall facilities meant to expand the conventional experience via the use of digital technologies. According to Ericsson, the ConsumerLab 10 Hot Consumer Trends study represents the expectations and forecasts of over 57 million early technology users worldwide. Read more at: https://tinyurl.com/54w7xe68 Vodafone to auction a unique NFT Vodafone will sell an NFT of the world’s first ever SMS text message, “Merry Christmas,” which was transmitted on the Vodafone network in December, 1992. The exclusive NFT ensures ownership of a one-of-a-kind, exact reproduction of the original communication protocol used to send the first-ever text message. All profits from the auction will be donated to the UNHCR,…

Telecom News

Snom: 8 in 10 UK employees want a more eco-friendly IP terminal

By Aiste Kryzanovske December 9, 2021

Snom Technology, a premium worldwide brand for IP telephony in the business and industrial sectors, is known for its proximity to the market and the continuous involvement of partners and customers in the development of new products, which is also achieved through market surveys. A representative survey, commissioned by Snom and carried out in the UK, Germany, France, Italy and Spain, by the independent research institute Norstat in November 2021, aimed to identify the opinion of users of IP desk phones in relation to more eco-friendly terminals, and to find whether – in the face of increased sustainability – the market would be willing to accept a possible price increase. What is the value of sustainability? Of the 1,937 European respondents, 66% currently use corded telephones at work. Despite each country having unique preferences, the survey confirmed that company desk phones still have a high market share – even…