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A quick roundup of the news in Telecoms | Week #11

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Twilio rival MessageBird launches Inbox, an AI-powered contact center MessageBird, a telecommunications service provider in Amsterdam, Netherlands, has unveiled a new all-in-one, AI-powered contact center as it enters the competitive billion-dollar customer service software market. The new solution, dubbed Inbox and pitched as the “Slack for external communications,” enables customers to communicate with businesses and accept inbound messages from WhatsApp, Twitter, Messenger, Instagram, WeChat, Apple Business Chat, RCS, Line, Telegram, email, SMS, voice, and more. Additionally, companies can connect MessageBird’s Inbox to other internal tools as part of their preferred workflows, including Salesforce, Google Calendar, Shopify, HubSpot, Jira, and Slack. Read more at https://tinyurl.com/qvsqh9l CenturyLink adds IBM Cloud to its Cloud Connect portfolio US-based CenturyLink has added IBM Cloud to its growing Cloud Connect Dynamic Connections portfolio, which also includes Amazon Web Services, Microsoft Azure, Google Cloud and Oracle. The company said that through IBM Cloud Direct Link services, businesses can now access…

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A quick roundup of the news in Telecoms | Week #7

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Deutsche Telekom, Telefonica and Orange test blockchain technology Deutsche Telecom is testing a blockchain solution that can be used to generate and sign secure inter-operator roaming discount agreements. T-Mobile US, Telefonica, Orange and the GSMA are collaborating to test the software that will reduce the complexity of the current process, which usually involves drafting, signing and manually implementing the contracts. Deutsche Telecom said that this is the first time operators are able to jointly test blockchain as a solution that also incorporates a corresponding legal framework, governance model, and integration into corporate IT infrastructures. Read more at https://tinyurl.com/rpwsegx The world’s biggest phone show has been canceled due to coronavirus concerns The GSM Association (GSMA) has canceled the world’s largest mobile phone show, Mobile World Congress (MWC), in Barcelona due to concerns related to the growing coronavirus pandemic. The GSMA represents the interests of mobile operators worldwide uniting more than 1,200…

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A quick roundup of the news in Telecoms | Week #3

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Six global carriers form a group for MEC, 5G interoperability Verizon, Vodafone, America Movil, KT Corporation, Rogers Communications, and Telstra have joined forces to form the first-of-its-kind cooperation, the 5G Future Forum. The world’s leading telecoms and technology service providers will work together to develop interoperable 5G specifications and mobile edge computing across key geographic regions, including the Americas, Asia-Pacific and Europe. According to the statement from the carriers, they will “develop public and private marketplaces to enhance developer and customer access to 5G, and will share global best practices in technology deployment.” Read more at: https://tinyurl.com/u3vdooh Google acquires no-code app development platform AppSheet Google has announced the acquisition of AppSheet, a no-code enterprise app development platform that allows developers without extensive programming knowledge to collect rich data, fill up apps with AI, or automatically move data. This works by extracting data from a spreadsheet, database or form, and using the…

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A quick roundup of the news in Telecoms | Week #44

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Ofcom announces another 5G spectrum auction for the UK in spring 2020 Britain’s telecommunications regulator Ofcom has confirmed that it plans to hold an auction for low and mid band 5G spectrum in the spring of 2020. In a statement, Ofcom said that the auction will include companies bidding for spectrum in two different frequency bands: 80 MHz in the 700 MHz band and 120 MHz in the 3.6-3.8 GHz band. However, the UK telecoms watchdog has not yet confirmed when it will auction the high band, mmWave spectrum that will allow mobile operators to offer the truly transformative speeds of 1Gbps and above. Read more at: https://tinyurl.com/y6tx6ecz Microsoft furthers $5 billion IoT plan with new Azure features Microsoft launches new functionalities to simplify the customer journey and deliver highly secured IoT products over its Azure platforms. The company said that the expansion of IoT devices is enabling enterprises to bring cloud intelligence to…

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Sangoma Technologies acquires US-based VoIP Innovations

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Ontario, Canada-based Sangoma Technologies, a provider of Unified Communications solutions, has announced the strategic acquisition of VoIP Innovations, LLC (VI), a privately-held technology company in Pittsburgh, PA that specializes in wholesale SIP trunking. This acquisition, Sangoma’s eighth in the last eight years, is expected to provide the combined company with several strategic advantages, including increased scale, a recurring revenue contribution that continues to grow, an entirely new product category in Communications Platform as a Service (CPaaS), robust EBITDA margins, and a new sales channel. Bill Wignall, President and CEO of Sangoma, said, “We continue to look for prudent ways to grow our product portfolio, customer base, distribution network, overall sales, recurring revenue and EBITDA. This acquisition is strategic to Sangoma for all of those reasons, and with about 90% of VI revenue being recurring, it should increase Sangoma’s proforma recurring / services revenue to approximately 45% of total sales.”…

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A quick roundup of the news in Telecoms | Week #35

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Verizon to enable spam call filtering by default on select Android phones Verizon has begun auto-enrolling eligible customers in its free Call Filter service, thus automatically protecting Android users through spam-detection and blocking of high-risk calls. The Federal Communications Commission’s recent ruling has given phone carriers more authority to block spam calls, and Verizon is taking advantage of it to better protect customers. The Call Filter app will automatically block calls from any numbers reported as fraudulent and forward them to voicemail. Read more at: https://tinyurl.com/y5ctqelq Google and Dell team up on the first Chromebooks made for business Dell Technologies Inc. and Google LLC have announced the launch of their jointly developed laptops – the Dell Latitude 5300 2-in-1 Chromebook Enterprise and Dell Latitude 5400 Chromebook Enterprise. These two laptops are based on existing Dell’s Latitude models, except they run Chrome OS and offer extra security and organisational features.…

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Cloud infrastructure services market revenue is soaring, Canalys reports

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According to the most recent report from Canalys Cloud Channels Analysis, the worldwide spending on cloud infrastructure services has increased by more than one third (37.6%) year-on-year, soaring to USD 26.3 billion in the second quarter of 2019. The ranking of the leading cloud service providers remains unchanged, with Amazon Web Services (AWS) dominating at 36.1 percent growth, with revenue of over USD 8.3 billion, and a total market share of 31.5 percent. Microsoft Azure comes second with its sales growing by 63.6 percent to just under USD 5 billion, increasing its marketing share to 18.1 percent. In third place is Google Cloud with a 9.5 percent market share, followed by Alibaba Cloud in the fourth position. In total, cloud infrastructure revenue grew by USD 7.2 billion compared to a year ago, and the current expansion marks “the biggest ever quarterly increase in terms of value, highlighting the continued robust…

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FIX Network to provide non-hackable 2FA solutions for secure authentication

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FIX Network, an innovative technology company from Vilnius, Lithuania, has developed a new two-factor authentication (2FA) SIM card and app for protecting mobile data and digital identities. The ultimate goal of the company is to provide comprehensive blockchain-based solutions for mobile devices, enabling subscribers to secure their digital assets and identities by safekeeping private keys on their SIM cards. However, due to the urgent and immediate requirement of securing phone numbers – which may be considered to be the most valuable digital identities – FIX Network will provide a free-to-use 2FA application, together with newly issued and truly subscriber-owned phone numbers that will serve as secure and global digital identities. These numbers will be fully controlled by the subscriber, preventing unauthorized porting or malicious hijacking of the phone number. This 2FA solution will also include the practical ability to recover access to digital identities through user-defined policies that include…

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VoIP-CRM integration – a powerful combination for business optimization

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Most progressive and forward-thinking companies employ advanced technologies when trying to find new ways to strengthen commercial relationships and reinforce their business processes to promote growth. In today’s global digital world, telephony has become much more than just communications – it promotes innovation, efficiency, flexibility and integration. While more and more companies are seeking to adopt modern, cost-effective communication technology such as VoIP (Voice over Internet protocol), the task of communicating with customers and taking care of their needs is often accomplished using advanced and high-tech CRM (customer relationship management) solutions. VoIP-CRM integrations allow cloud VoIP providers to connect their customer’s CRM accounts with the implemented business phone systems, and exchange data between the two platforms. Let’s analyze the benefits of CRM and phone system integration, and the smart communication models for business that offer the combination of VoIP and CRM. The concept of VoIP-CRM integration In general, CRM…

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Telefonica, Facebook, IDB Invest and CAF launch IpT Peru

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Telefonica and Facebook have joined forces to launch an open access wholesale rural mobile infrastructure operator, Internet para Todos (IpT) Peru, together with IDB Invest (Inter-American Investment Corporation) and CAF (Development Bank of Latin America). The project aims to bring faster mobile Internet to rural markets and consequently bridge the digital divide in Latin America. An estimated 20 percent of the Latin American population, which is around 100 million people, lack sufficient access to mobile broadband and therefore are deprived of enjoying the benefits offered by the digital economy. “Our new approach will leverage our network as a service to bridge the digital divide as fast as possible while providing any mobile network operator access to rural markets,” said Teresa Gomes, Managing director of Internet para Todos. “Our goal now is to launch and scale the project in Peru and prove what’s possible to the rest of Latin…

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