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Globe Telecom to build 150 mobile towers with ISOC and Edotco

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The Philippines operator Globe Telecom has signed a memorandum of understanding (MOU) with ISOC Infrastructure Inc. and Malaysia-based tower company Edotco Group Sdn. Bhd., to support the common tower initiative of the Department of Information and Communications Technology (DICT). By entering this three-party agreement on the set-up of 150 mobile towers across the Philippines, Globe becomes the first telecommunications company to support the DICT initiative. According to Globe, unlike in most other countries, the information and communication technology (ICT) infrastructure spending in the Philippines has been left solely to the private sector, leading to huge gaps in cell site and wired broadband coverage across the country. For example, Vietnam has 90000 cellular towers compared to 17850 cellular stations in the Philippines. Furthermore, according to the latest data reports from TowerXchange, there are 34300 cellular towers in Pakistan, and 30000 sites in Bangladesh. In a statement, Globe Telecom president and CEO…

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Telesat delivers the world’s first 5G backhaul demo over LEO satellite

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Global satellite operator Telesat, the Vodafone Group and the University of Surrey in the UK, have successfully accomplished the world’s first 5G backhaul demonstration deploying a Low Earth Orbit (LEO) communications satellite. This successful trial demonstrates that LEO satellites are able to provide efficient backhaul transport channels for mobile network operators (MNOs), including for 5G advanced services. During the live test conducted by these partners in April, Telesat’s Phase 1 LEO satellite was connected to the University of Surrey’s 5G testbed network, with the support of specialist Vodafone engineers. Vodafone also provided some funding and arranged licensing for the demonstration system. John Miller, Head of Satellite Engineering at Vodafone, said: “The use of LEO satellites provides an additional mobile backhaul option and can be an important part of the delivery system particularly to customers in our markets who live in rural areas.” Professor Barry Evans, University of Surrey, said: “The University of Surrey is very…

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VoIP-CRM integration – a powerful combination for business optimization

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Most progressive and forward-thinking companies employ advanced technologies when trying to find new ways to strengthen commercial relationships and reinforce their business processes to promote growth. In today’s global digital world, telephony has become much more than just communications – it promotes innovation, efficiency, flexibility and integration. While more and more companies are seeking to adopt modern, cost-effective communication technology such as VoIP (Voice over Internet protocol), the task of communicating with customers and taking care of their needs is often accomplished using advanced and high-tech CRM (customer relationship management) solutions. VoIP-CRM integrations allow cloud VoIP providers to connect their customer’s CRM accounts with the implemented business phone systems, and exchange data between the two platforms. Let’s analyze the benefits of CRM and phone system integration, and the smart communication models for business that offer the combination of VoIP and CRM. The concept of VoIP-CRM integration In general, CRM…

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Telecom News

Europol survey – Telecoms fraud is on the rise

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Europol, the European Union’s police agency, has published a report stating that telecoms fraud is costing over 29 billion Euros every year. The survey on cyber-telecom crime was conducted by Europol’s European cybercrime center (EC3) and cyber security specialist Trend Micro. This report underlines that telecom fraud is becoming a low-risk alternative to traditional financial crime, and due to the reduced cost and increased availability of hacking equipment, this type of fraud is on the rise. According to Europol, the most common methods of telecom fraud are vishing, where people are persuaded to disclose personal details, Wangiri, where people are tricked into calling back to expensive numbers, and international revenue sharing fraud (IRSF) that is claimed to be “the most damaging fraud scheme to date”. Describing IRSF, Europol stated: “It involves transferring monetary value from one carrier to another, based on the inter-carrier trust between telecom operators. Patient fraudsters…

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Phone number porting – things you need to know when making the switch

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Do you want to change your telecommunication service provider, but need to keep your current phone number? This process is called number portability, and defines the mechanism and procedures that allow you to switch from one phone network service provider to another in any Licensed Service Area (LSA), while maintaining your existing number. Number portability offers customers the right to exercise their choice in selecting a service provider and, at the same time, avoid the inconvenience of being allocated a new phone number. This important facility provides the customer with freedom-of-choice and, as a result, generates competition among service providers encouraging lower tariffs, improved services and enhanced Quality of Service (QoS) of the networks. It is important to note that the portability feature only concerns the phone number, and is not applicable to services. In this article we focus on the complete porting process from start to finish and, at…

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Telefonica, Facebook, IDB Invest and CAF launch IpT Peru

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Telefonica and Facebook have joined forces to launch an open access wholesale rural mobile infrastructure operator, Internet para Todos (IpT) Peru, together with IDB Invest (Inter-American Investment Corporation) and CAF (Development Bank of Latin America). The project aims to bring faster mobile Internet to rural markets and consequently bridge the digital divide in Latin America. An estimated 20 percent of the Latin American population, which is around 100 million people, lack sufficient access to mobile broadband and therefore are deprived of enjoying the benefits offered by the digital economy. “Our new approach will leverage our network as a service to bridge the digital divide as fast as possible while providing any mobile network operator access to rural markets,” said Teresa Gomes, Managing director of Internet para Todos. “Our goal now is to launch and scale the project in Peru and prove what’s possible to the rest of Latin…

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Predictions for VoIP services and technologies in 2019

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VoIP has become an integral part of the day-to-day lives of many people throughout the world, offering a plethora of technological advancements and options, simplifying many communication processes and making interactions more convenient and consumer friendly. VoIP is one of the most talked-about technologies, and its prevalence is anticipated to grow in the upcoming years. Over the last twenty years, VoIP has provided businesses around the world with the convenience of increased mobility, due to constant development and emerging cutting-edge technologies. The usage of VoIP as a service has grown rapidly – between 1998 and 2002, VoIP carried only 1-3% of all voice calls worldwide, but in 2005, VoIP was responsible for more than 200 billion call minutes. With 2019 already underway, let’s have a look at what the future holds for the VoIP communications industry. In particular, we examine the insights and predictions regarding the trends and technologies that will…

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Improving technical support for VoIP providers

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The technical support team plays a critical role in a VoIP business, being the initial reference and contact point for customers experiencing technology-related issues. In addition, these important employees are responsible for analysing and resolving system failures and outages, product installation errors, user enquiries and any other technical problems that prevent customers from using an application or service. There is a wide and diverse range of possible technical issues that can occur, depending on the type of telecommunication services provided. Nevertheless, some of the most common VoIP connectivity concerns are audio quality, caller-ID problems, the dropping of calls, and post dialling delay (PDD). Studies reveal that passing on valuable technical advice or providing substantial assistance to customers is the number one method for telecom companies to improve the user experience for their products and services. At voip.review, we have summarised some relevant ideas for VoIP providers to…

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Telecom News

What is an API and how can it be used?

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The abbreviation API stands for Application Programming Interface, a phrase which is not particularly self-explanatory to those who have not yet had the chance to delve into the world of APIs. voip.review will provide a concise and easy to understand explanation of APIs for you. Basically, an API is a software-to-software interface that allows different computer systems and applications to communicate and share information, according to a set of rules embedded in the API. To put it another way, the API is a Programming Interface for developing Applications. The provider of the API publishes a set of rules defining how third party software programs should interact with their piece of software, listing a bunch of operations that developers can use, along with a description of what each operation will achieve. APIs deliver tremendous advantages to the technology industry, mainly because they allow for the rapid development of software products using…

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