Verizon Business has announced the addition of Genesys Cloud as part of its global customer experience and contact center offerings. Together with Genesys, the company is able to offer its business customers a cloud-based contact center solution. Genesys Cloud will provide businesses with access to the Verizon network and include a contact-center-as-a-service solution to communicate with their customers. The Cloud-based Contact Center as a Service from Genesys enables businesses to deliver a customer experience (CX) that is top class. The solution is delivered on an end-to-end, cloud-based remote access platform that takes advantage of Verizon’s network. In addition, the Verizon Business customer experience portfolio includes Genesys Engage subscriptions, that provides a passage from on-premises to hybrid cloud and public or private cloud deployments. Furthermore, because contact centers rely on digital, primarily remote operations, Genesys Cloud will allow remote agents to take advantage of all the capabilities the contact…
The Swedish multinational networking and telecommunications company Ericsson has introduced three new radios in its enterprise-level Massive MIMO portfolio, and bolstered their RAN Compute portfolio with six RAN…
Most phones today allow users to see the calling party’s phone number before they answer. This feature is called Caller ID or Calling Line Identity (CLI). It lets…
FCC establishes Emergency Broadband Benefit program The FCC has recently held an open meeting in order to discuss its next priorities. One of the most important matters discussed…
SK Telecom, the top mobile operator in South Korea, has teamed up with its security subsidiary ADT Caps Co. and local video management solutions company Innodep Inc. to…
The independent German telecommunications company 1&1 Drillisch has announced that it has accepted Telefonica Deutschland’s improved national roaming offer. Drillisch said that if a roaming agreement were to…
Telia takes a big step toward IoT The Swedish operator Telia has launched a global IoT connectivity offering for enterprises, pledging that it can cut almost a third…
Google Cloud has announced a new 10-year strategic partnership with the Canadian telecommunications company Telus. The two companies plan to work together on developing new services and products…
Nokia announced on Monday that Deutsche Telekom (DT) has chosen the Finnish multinational telecommunication provider to convert DT’s optical network into a service-oriented platform. The transformation will allow…
It has been over a year since organizations rushed from the traditional office to a virtual workplace due to the coronavirus. The transition from office to home leads to other changes: many of us now communicate much more often in the virtual world, rather than face-to-face, which means that nonverbal communications are now more important than ever. How has this transition from personal to digital communication changed the way we read people and interpret their body language?
