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News Roundup

A quick roundup of the news in Telecoms | Week #42

By Aiste Kryzanovske October 20, 2023

IBM and AWS are joining forces to enhance generative AI solutions. IBM Consulting will train 10,000 consultants in AWS generative AI by 2024, offering services like Contact Center Modernization with Amazon Connect. Sinch is partnering with Webex by Cisco to launch Sinch Calling with Webex, an integrated product combining messaging, meetings, and voice capabilities. Ooma is expanding its services to the Asia Pacific region to support IWG’s work solutions, providing phone and unified communications services. Connectbase is expanding data capabilities in The Connected World platform, offering detailed tenancy data for network operators expanding in the UK and Ireland.

Telecom News

Development Capital’s investments in Irish SMEs reaches €100 million following €6 million investment in IP Telecom

By Aiste Kryzanovske August 23, 2023

Development Capital has announced a €6 million investment in Internet Protocol Telecom Limited (IP Telecom), a leading Irish provider of cloud-based voice over internet protocol (VoIP) and unified communications telephony services to SME & Enterprise customers in Ireland. The minority investment will be used to accelerate the company’s organic and acquisitive expansion plans in the business telephony sector, with intention to increase annual revenues from a forecast of €6m in 2023 to €11m in FY2024. The investment in IP Telecom brings Development Capital’s total investments in Irish SME’s to €100m since 2013.

Telecom News

Alcatel-Lucent Enterprise Launches Rainbow™ Hub

By Aiste Kryzanovske July 20, 2023

Leading communications and networking provider, Alcatel-Lucent Enterprise (ALE), has introduced Rainbow™ Hub in the UK, an innovative cloud-based Unified Communications as a Service (UCaaS) solution. This cutting-edge offering combines the power of Unified Communications (UC) and Private Branch Exchange (PBX) solutions into a single, fully cloud-based service. By embracing Rainbow Hub, businesses can say goodbye to the hassle of physical PBX systems, freeing up resources that can be directed towards critical operations and value-added initiatives.

CCaaS

CallTower Introduces Solgari Contact Center for Microsoft Teams

By Aiste Kryzanovske July 14, 2023

CallTower, a leading provider of cloud-based unified communications and collaboration solutions, has launched the state-of-the-art Solgari Contact Center, integrated into the Microsoft Teams App. This release marks a significant advancement in the contact center agent experience by offering complete management capabilities within the Microsoft Teams platform.
Solgari’s Contact Center introduces an innovative solution that revolutionizes the way organizations communicate, collaborate, and serve customers using CallTower’s Microsoft Teams voice platforms.

Telecom News

Cisco’s Webex Achieves EU Cloud Code of Conduct Level 3 Compliance

By Aiste Kryzanovske July 6, 2023

Cisco’s Webex, a leading unified communications and collaboration platform, has become the first of its kind to achieve adherence to the EU Cloud Code of Conduct (EU Cloud CoC) Level 3. This significant milestone was reached after undergoing an independent third-party assessment and audit, which verified the platform’s compliance with all code controls.

Telecom News

Virtual Event Platforms: Skyrocketing Growth and Impact on Business Communication

By Aiste Kryzanovske June 1, 2023

The virtual event platform market’s potential $40 billion valuation by 2032 signals increasing digitalization in businesses worldwide. As unified communications services grow in popularity, so does the demand for virtual and hybrid event solutions for various industries.

Telecom News

Broadvoice’s b-hive UCaaS Platform: Bridging Enterprise Technology for Small and Mid-Market Businesses

By Aiste Kryzanovske May 15, 2023

Broadvoice’s b-hive platform earns the 2023 Unified Communications Product of the Year, offering small and mid-market businesses advanced UC technology and enterprise-level features. This innovative solution includes cloud PBX, unified communications, and integrations for popular platforms to enhance collaboration and commerce globally.

Telco Buzz

Enreach Unveils an Innovative Telecom Solution: Enreach Contact Anywhere

By Aiste Kryzanovske August 6, 2024

Enreach UK has launched Enreach Contact Anywhere, a Fixed-Mobile Convergence (FMC) solution that integrates fixed-line and mobile services. By using one number and one device, this innovative solution addresses the increasing need for efficient mobile usage within businesses, boosting productivity and simplifying professional communications across various industry sectors.

Guides & Tips

How to Integrate VoIP with Your Business Tools

By Gideon Hack July 29, 2024

Integrating VoIP with business tools is transformative, enhancing productivity and collaboration. It connects communication systems, CRM, project management, and marketing platforms, enabling seamless workflows. Effective VoIP integration involves assessing needs, ensuring compatibility, customizing workflows, and providing comprehensive training. Continuous monitoring and optimization ensure businesses remain agile, efficient, and competitive in today’s digital landscape.

VoIP Fundamentals

The Best VoIP Tools for Travellers and Digital Nomads

By Gideon Hack July 15, 2024

Remote work and digital nomadism are booming, and VoIP keeps globetrotting professionals connected. This article explores how VoIP offers cost-effective, flexible calling and a variety of features like video conferencing and instant messaging. Popular tools like Zoom, Skype, and WhatsApp are explored, highlighting their strengths for travellers and remote workers. The article concludes by emphasizing how VoIP empowers seamless communication and collaboration from anywhere in the world.